Tech support

Eimeren Jarlego

********@*****.*** 713-***-**** Katy, TX

SUMMARY

Seeking Customer Service Tech Support role with 7 years of experience in client relations and technology. Proven track record in troubleshooting, root-cause analysis, and data-driven solutions from previous roles. Strong skills in information technology, customer service, and team leadership, with educational background in Information Technology and Cybersecurity.

WORK EXPERIENCE

Omni Interactions, Inc.

Customer Support Feb 2025

• Handled inbound calls from clinics and patients, ensuring effective communication and resolution of inquiries.

• Managed appointment scheduling and rescheduling, optimizing time slots to enhance operational efficiency.

• Addressed patient inquiries by providing accurate information, thereby maintaining a high level of customer satisfaction.

Supreme Delivery Texas LLC Katy, Texas

Delivery Associate Oct 2020 - Present

• Optimize delivery routes to reduce delivery times and fuel consumption, enhancing operational efficiency and sustainability.

• Foster strong relationships with team members and customers, contributing to improved operations and the company's positive reputation.

• Analyze delivery data and customer feedback to identify areas for service improvement and implement data-driven solutions.

LA Crawfish Katy, Texas

Cashier Feb 2019 - Sep 2020

• Improved transaction speed and accuracy using the POS system, leading to higher customer satisfaction and reduced wait times during peak periods.

• Streamlined cash handling processes, minimizing transaction errors and boosting efficiency in a fast-paced environment.

• Mentored new team members in POS system operation and customer service best practices, enhancing overall team performance.

99 Ranch Market Katy, Texas

Bakery Clerk/Cashier Jul 2017 - Jan 2019

• Managed bakery inventory and cash transactions, ensuring product availability and maintaining accurate financial records.

• Organized display cases to enhance visual appeal, collaborated with kitchen staff for efficient restocking, and minimized waste to optimize product shelf life.

• Trained new team members on operations and protocols while resolving customer complaints to uphold a positive reputation.

EDUCATION

Lone Star College - CyFair

Associate of Applied Science, Information Technology and Computer Science Cypress, Texas

Dec 2024

Lone Star College - CyFair Cypress, Texas

Bachelor's Degree, Cybersecurity Present

CERTIFICATIONS

Network & System Support Certificate, Lone Star College December 2024 Google IT Support Professional, Coursera/Google Apr 2024 Google Cybersecurity, Coursera/Google May 2024

SKILLS

Client Relations • Information Technology • Microsoft • Mac • Linux OS • Team Leadership • Troubleshooting

• Project Management • System Migrations • Data Analysis • Quality Assurance • Cloud Computing • Database Management • Security of Data & Applications • Data Structures & Algorithms • Project Management for Cybersecurity

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