Customer Care Social Media
Resume:
SHAH MOOSA
Profile:
Highly experienced, qualified, and resourceful professional offering my
services as a Logistic Incharge/ officer using ERP - AXAPTA Dynamics and ERP - SAGE software, having a progressive 17 and a half years of experience in Customer Care Management, ERP entries on Sales/Purchase Orders, Quotations, Stock Inventory, Product samples and handling customer complaints favorably.
*********@*****.***
EDUCATION:
High School
Diploma in MR and AC
COMPUTER SKILLS:
MS Office (Word, Excel,
PowerPoint), FoxPro, ERP (Axapta
Dynamics and SAGE) Adobe
Acrobat Writer, Internet and Email
Applications
PERSONAL INFORMATION:
Nationality: Indian
Date of Birth: 04th January 1973
Marital Status: Married
Passport No. T3903732
Valid Until:17/03/2029
LANGUAGES:
English, Arabic, Urdu and Kannada
HOBBIES:
TRAVELLING
SOCIAL MEDIA
I would like to work in a dynamic environment as a Logistics Incharge/ Logistics Officer / Customer Care Officer. I have successfully contributed in developing a strong customer relationship both locally and regionally.
Experience:
1. Ebrahim M. Al Mana & Bros. Co. April 2016 – November 2017.
(Hospital Supply and Medical Equipment Division)
Position: Logistics Incharge
Nature of Business: Logistic department
Clients: All Saudi Arabia General Hospitals, ARAMCO, Al Mana General Hospital and Mowasat General Hospital.
Nature of duties:
Making delivery order for the used implants in all surgeries.
Preparing sales orders for customer Pos and order confirmation. (Zimmer Ortho & Zimmer Spine)
Checking availability of items Kingdom wide and arranging free stock
Invoice available quantity / already delivered items under DO.
Following up on the sales invoices/Dos after signature of customers and submission to accounts dept.
Deliver pending customer orders based on monthly open order report.
Call/ WhatsApp:
2. Napco Group of Companies 1997 – 2013
Position: Logistics Officer (2004-2013)
Division: Customer Care Unit - Logistic department Clients: Multinational Companies
Nature of duties:
Responsible for post sales activities
Taking care of pre & post sales services like quotations, complaints agreement preparation, collection etc.
Establish and maintain quality working relationships with internal/external business partners in accordance of company standards and protocols.
Prepare management reports for sales, inventory, and stock.
Provide full support to estimation and sales team during bidding process.
Developing the project procurement strategy and carrying out delegated tasks as a member of the project team.
Position: Office Assistant to Divisional Manager (2001-2004) Division: Printing Service Division
Clients: High profile customers, corporate clients Nature of duties:
Responsible for chromaline replication of logos and design samples for clients.
Assisting the Divisional Manager in preparing Quotations and Performa Invoices for customers.
Prepare daily reports for incoming and outgoing chromaline samples to different clients and sister companies.
Maintain the daily performance report and prepare and submit management report on a fortnightly basis.
Maintain quality working relationships with internal/external business partners in accordance of company standards and protocols.
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