Store Manager Customer Service

Mrinal Rajan Pacher

+919*********, ************@*****.***

Sales/ Operations and Retail proficient achieving consistent results and developing healthy working relationships with clients and internal teammate; seeking assignments in:

OPERATIONS & SALES BUSINESS DEVELOPMENT CONSULTANT CUSTOMER SERVICE

PROFESSIONAL CHRONOLOGY

Trends Reliance Morbi Dec 2023 –Till Date

Designation: Store Manager

Key Responsibilities

Achievement of Targeted Annual Operating Plan, Gross Margin and SPSF .

Increase margins and minimize expenses.. Control inventory level and shrinkage.

Achieve targeted ATS (avg. transaction size) Conversion Focus on customer enrollment & business

100% SOP Implementation and Adherence by team Adhere to Mockshop guidelines for visual merchandising

Update category and store associates on latest development in new product/brands and presentation/selling technique Functional and behavioral training Control Attrition

Jack & Jones (Vero moda .only,select) Rajkot July2022-Feb 2023

Designation: Store Manager

Key Responsibilities

Regularly evaluating, supporting, training and coaching the members of your team on product, styling, selling techniques and operating procedures.

Supporting the Store with the daily, weekly and monthly operations, setting daily sales targets and KPIs. Developing in-store talent and future leaders by looking internally to promote teammates.

Performing store opening and closing procedures in alignment with company procedures.

Ensuring all products and displays are merchandised effectively to maximize sales

Shreejee Real Estate, Mumbai Jan'2020-Jun2022

Designation: Real Estate Consultant

Key Responsibilities Supported tenants’ needs and coordinated with maintenance staff to resolve issues. Maintained positive relationships and high retention levels with all tenants.

Supported and help tenants and owners with all concerns and ensured compliance with rules and regulations. Communicated and collaborated with property owners to ensure that objectives are met. Anticipated to owner’s needs and concerns.

Adidas India Ltd,Mumbai (Franchise) Feb'2017-Dec 2019

Designation: Store Manager (Managing their store at Andheri west)

Key Responsibilities:-Managing Factory outlet store with all discounted merchandise,

Monitor sales levels to determine product replenishment Provided Trademark Customer Service to both E-commerce/Retail and wholesale customer Ensured compliance with safety and loss prevention

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Landmark Group Concept SPLASH,YAS Mall Dec'2014-Jul 2016

Designation: Concept Manager (Center Point)

Key Responsibilities:-Managed a store of 18120 sq mt at RAK. I have also managed a large format store of 20000sq meters with a team of 20staff in Yas Mall. Looking into all aspects of the store, Men, Women, Accessories, Footwear & Bags, Formalwear, Denim, and Perfumes. Planning on given targets

Celio Fashion Ltd INDIA (French Men's Apparel) Dec'2012-Nov 2014

Designation: Store Manager

Key Responsibilities: - Managed a store of 10120 sq mt. With a team of 10 staff. Looking into all aspects of the store, Men, Accessories, Footwear & Bags, Formalwear, Denim, and Perfumes.

Recruiting, training, supervising, and appraising staff, managing budgets, maintaining statistical financial records, planning, promoting, and marketing the business, dealing with customer queries and complaints, overseeing pricing and stock control

Sana International W.I.L.L, Bahrain, Bahrain Mall Nov'2010-Oct'2012

Designation: Retail Store Manager

ACHIEVEMENTS

Successfully led a team of 30 members to move the delivery from the arrival point to the shop floor to their respective departments.

Key Responsibilities:-Managed a large-format store of 2040sq meters with a team of 30staff in Bahrain Mall & Aditya store, store size 40000. Looking into all aspects of the store, Division of Men, Women, Kids, New Born, Accessories, Footwear & Bags, Formalwear, Denim, Toys, Home furnishing, Home Dining, Home Décor, Perfumes.

Emirate Montreal Trading {Apparel Group} Seef Mall Bahrain Nov'2008-Oct'2010

Designation: Store Manager (Tommy Hilfiger U.S.A)

Key Responsibilities:-Managed large format store in City Center Bahrain TOMMY HILFIGER U.S.A. Brand total area 636sq miter as well Seef Mall store with a team of 8 staff. Looking into all aspects of Merchandise, visuals, Training, Sale, Customer Service, and Cashiering. Division of Men, Women, Kids, Accessories, Footwear, Formalwear, Denim, Watches. All monthly, weekly, and daily reports as well as all replenishment in stocks. Preparing schedule and planning on given targets to achieve sales.

JAWAD Business Group. Bahrain Dec'2006-Aug'2008

Designation: Branch Manager (Mango Quiz, Staff)

Key Responsibilities:- 3 stores (Mango Quiz, Staff) looking into Target Achievement, Manpower Planning, Shrinkage control, Team Training

Key Achievements: -Managed stores Mango {Spanish brand}, QUIZ {UK brand}, Staff {Danish} women’s wear Worked on the static of customer service in increasing the sale which showed results. Every month there was an achievement in 100% + in sales in 1year 8% profit in the target. Worked hard on the team members 2 staff promoted as a senior sale with training.

Shopper stop Public Ltd, India Aug'2005-Nov'2006

Designation: Department Manager

Key Responsibilities: - To Take care of the given Department, merchandising, damages, write-off, shrinkage, dead-stock, target achievement, staff training & promotions,

Area of Exposure: - In a term of 1 & a half years had learned different departments with positive results on all floors such as Men’s Formal & Casual Floor, Ladies Ethnic Floor & Ladies Western team of 35 -80

Royal Sporting House Pvt Ltd, India Nov'2001-Jun'2005

Designation: Unit Head (17 world-class brands)

Key Responsibilities: - To Take care of the given Department, merchandising, damages, write-off, shrinkage, dead-stock, target achievement, staff training & promotions, comparison analyzed

Area of Exposure: - Worked as UNIT HEAD for “ROYAL SPORTING HOUSE” at shoppers stop Kandivali

Heading a team of 4 sales staff. Representing 17 world-class brands Reebok, Nike, Umbro, and New Balance under One umbrella. Imparting product knowledge and on-floor training in Customer Handling

Key Achievements: - store manager in Andheri Unit & within a period was respospoble for Kandivali store. Increased the sale of all the leading brands within a short period. Suggested new strategies for promoting the monthly sales of the store & accolades for monthly sales from 4.5 Laces to 6 Places

Crossroads (Piramyd RETAIL & MERCHANDISING) India Apr'2000-Nov'2001

(Home Floor & ladies Mix & Match, Leather bags, Western) Designation: Sales Associate Interacting with customers, Achieving Daily Sales as well Monthly Target, Taking care of the Visual Merchandise Have an experience of different floor such as Home Floor & ladies Mix & Match, Leather bags, Western performance I was given 3 awards for best Customer Service & Excellence

ACHIEVEMENTS

Received a Certificate from the Shoppers Stop for Loyalty program Making Members for the First Citizen Desk. 2000 DEC/JUL-2001 FEB, PHARAOHS Award for Sales & Service Excellence Piramyd Megastore.

QUALIFICATIONS

Indian Institute of Management Studies EIILM 2012

Masters of Business Management –Specialization in Operations

Mumbai University 2003

Bachelors in Arts (B.A)

National Open School 2000

Higher Secondary School (H.S.C)

PERSONAL DETAILS

Date of Birth: April 29, 1977.

Nationality: Indian

Passport No: Z5513756

Passport Issue: 16/04/2019

Passport Expiry: 15/04/2029

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