Project Manager Data Entry

Mariana Galvez

***** ** ***** ***, *.S. Citizen, CA, 92201, US • 213-***-**** • **************@*****.*** Self-motivated and organized, with expertise in all aspects of facility cleaning. Bathroom and kitchen maintenance is a strong suit, as is providing high-quality hotel and motel services. Dedicated to learning, growing, and succeeding in new places. Weekly availability of 40 hours, including evenings and weekends. Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements. To achieve and maintain high client satisfaction, adept at efficiently completing tasks in an independent or team-based manner. Effective project manager and problem-solver with programming skills and a hardworking mentality. Extremely organized

Staff development

Food preparation

Folding clean laundry

Document scanning

Cleaning bathrooms

Confidentiality

Team Leadership

Materials preparation

Project management

Ordering cleaning supplies

Self-motivated

Data entry

Inventory management

Restroom detailing

Vacuuming and sweeping

Reporting and documentation

Data Management

Dusting furniture

Chemicals handling

Interpersonal and written communication

Conflict resolution

Code validation skills

Process implementation

Pricing tool development

Report writing

Client assessment and analysis

Hazardous chemical training

Cleaning techniques

Inspection reviews

Budgeting and finance

Interior and exterior cleaning

Quality control guidelines

Data analysis

Product testing

Care of fine art

Sorting and washing laundry

Detail-oriented

Residential cleaning

High School - 2016

community day school - Blythe, CA

basics

PROFESSIONAL SUMMARY

SKILLS

EDUCATION

Housekeeping Assistant - January, 2018 to April, 2019 Kauai Body Works - Kalaheo, HI

Stripped and refinished them to keep the condition and appearance of hard surface floors in good shape. Picked up trash to keep the parking lot and garden areas free of debris. Accepted responsibility for all building keys, master keys, and access cards that had been assigned to me. Used a wheeled cart to transport linens, towels, toiletries, and cleaning supplies for maximum efficiency. Cleaned elevators, glass, and planters in public areas such as the lobby, pool, and public restrooms. Was in charge of cleaning, sanitizing, and replenishing supplies in the bathrooms. Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition. Used sanitizing products to clean bathrooms and kitchens, preventing the spread of germs and lowering the risk of illness. Arranged for extra room bedding, linens, towels, and furniture to be provided to accommodate guests with special needs. Completed laundry services, paying close attention to the needs of various items, such as hand washing and dry cleaning. Front Desk Representative - April, 2019 to February, 2020 Aspen Suites Hotel Sitka - Sitka, AK

Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process. Kept track of accounts and ran daily reports to double-check totals. Updated customer accounts with additional room charges, such as minibar usage and room service charges. Greeted each newcomer with a friendly greeting and double-checked reservations and identification. Ensured transaction security by comparing payment cards to identification. Was in charge of answering a multi-line phone system, responding to inquiries, and transferring calls to the appropriate departments and personnel.

Was in charge of collecting deposits, fees, and payments, as well as processing all financial data and providing customers with receipts and change.

Greeted each newcomer with a friendly greeting and handed out a sign-in sheet. Quickly answered a multi-line phone system and enthusiastically greeted callers. Alerted appropriate personnel to facility and room maintenance issues so that they could be addressed right away. Improved customer retention by using quick response and dynamic service skills to build relationships with patrons. Restaurant Associate - September, 2019 to February, 2020 agave mexican restaurant - Sitka, AK

Oversaw scheduling, inventory management, and supply ordering to keep the kitchen fully stocked. Gathered hot menu items to fill orders for customers in a professional manner. Taught new employees about proper food preparation, storage, kitchen equipment use, sanitation, and safety. Talked with customers about menu items and suggested promotional items to boost sales. Greeted customers at the front desk, answered their questions, and entered their meal orders into the POS system. Took orders by listening to customers and recording menu selections, substitutions, and add-ons. Went through the shelves and product cases looking for expired stock and discarded any that were outdated or spoiled. Taught new employees how to operate the restaurant and modeled duties for front and back-of-house positions. Processed payments and counted change to complete transactions. Wiped down counters and sanitized equipment to keep the food prep and dining areas clean. Prepared food in batches using standard recipes.

Washed, peeled, cut, and measured the ingredients for the recipe. Ensured that food handling, cleaning, and sanitation protocols were followed to ensure that staff and customers were safe. Assisted customers with large-scale events such as weddings and birthday parties in placing special orders. Made hourly rounds to wipe tables, stock utensils, and sweep the floor to keep the eating area clean. Interacted with customers by providing menu information, making suggestions, and expressing genuine gratitude for their business. Ensured that proper portion sizes were followed and that high food quality standards were consistently met. WORK HISTORY

Gas Station Attendant - February, 2020 to September, 2022 shortline express market - Henderson, NV

Followed merchandising guidelines to present visually appealing displays. Was quick to respond to customer requests and provided helpful advice. Cleared customer areas of safety hazards, soiled items, and trash. Collected gas and amenity payments based on customer orders. Operated a cash register with 100% accuracy for cash, check, and credit card transactions. Kept my work area clean and organized.

Cleaned up gas and other spills in accordance with spill procedures. Assisted customers with gas pumps.

Monitored cash drawers in multiple checkout stations to ensure adequate cash supply. Promoted the insurance claims process by providing expert knowledge and developing a positive, trusting relationship with clients to help them through difficult times.

Customers were notified of upcoming sales events and promotions. Fostered a positive work environment by consistently treating all employees and customers with respect and consideration. Meticulously and quickly documented all customer inquiries and comments. Checked customer identification for alcohol, cigarette, and lottery sales. Collaborated with the sales, marketing, and management teams to develop solutions and achieve common goals. Restocked the front counter and reorganized the store area. Dealt with all customer service issues courteously and in accordance with company policies. I do have tattoos willing to cover if company policy does not tolerate. ADDITIONAL INFORMATION

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