Customer Service Patient Care
Resume:
DARA
BEASLEY
*********@*****.***
Columbus, OH 43124
Dynamic and results-oriented professional with a proven track record at Ohio Health Medical Center and as the owner of The Brow Clinic. Excelled in enhancing patient care and satisfaction through meticulous attention to detail and superior organizational skills. Expert in salon hygiene maintenance and customer service, consistently fostering positive relationships and driving operational excellence. PROFESSIONAL SUMMARY
SKILLS
• Hygiene maintenance
• Skin care treatments
• Waxing
• Facial Treatments
• Makeup Application
• Customer Service
• Problem-Solving
• Attention to Detail
• Reliability
• Organizational Skills
• Excellent Communication
• Discharge support
• Problem-solving abilities
• Multitasking
• Team building
• Emotional awareness
Scheduling and calendar
management
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• Professionalism
• Motivational Interviewing
• Patient Advocacy
• Time management abilities
• Positive patient experiences
• Group facilitation
The Ohio State University
Columbus, OH
Bachelor Of Science: Medical
The Spa School
Columbus Oh • 02/2021
Master of Beauty
EDUCATION
Best salon award
Best brows in the city award
ACCOMPLISHMENTS
Ohio Health Medical Center - PRN Unit Clerk
WORK HISTORY
Answered multi-line telephone system, provided information, and directed calls.
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• Prepared admissions charts and scanned records.
Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
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• Arranged discharges and patient transportations. Assisted nurses and physicians with patient care, improving overall quality of service provided to patients.
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Consistently met deadlines when completing tasks such as filing documents or inputting data into the hospital''s system.
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Expedited communication between healthcare professionals, resulting in better coordination of care for patients.
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Enhanced patient satisfaction by efficiently managing medical records and maintaining strict confidentiality standards.
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Managed unit resources effectively, ensuring optimal utilization of equipment and supplies.
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Aided in the training of new hires by sharing knowledge and best practices acquired from years of experience.
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• Charted vital signs and added telemetry strips to charts. Contributed to successful audits through meticulous record-keeping and adherence to regulatory requirements.
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Reduced errors in data entry by implementing a thorough double-check system for all crucial information.
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Collaborated with multidisciplinary teams to ensure optimal patient care and outcomes.
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Participated in departmental meetings and contributed valuable input, helping to shape improved policies and procedures within the unit.
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Coordinated schedules for medical staff, optimizing workflow efficiency within the unit.
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The Brow Clinic - Beauty Salon Owner
Columbus Oh • 08/2009 - Current
Developed a loyal client base by consistently delivering high-quality services and fostering positive relationships with customers.
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Implemented stringent hygiene and safety protocols to maintain a clean, safe environment for both clients and employees.
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Maintained compliance with all local, state, and federal regulations governing the operation of beauty salons to ensure continued licensure and avoid potential fines or penalties.
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Increased client satisfaction by providing personalized beauty consultations and recommending suitable products and services.
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Organized special events such as promotional days or charity fundraisers to engage the local community and foster brand awareness.
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Expanded service offerings by staying current on industry trends and incorporating innovative techniques into the salon''s repertoire.
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Trained and motivated employees to perform daily business functions.
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