Program Manager Project Management

SHAMSUL ALLBAKSH +1-925-***-**** Email: *********@*****.***

A self-motivated and Organized professional experience in Salesforce CRM platform as Salesforce consultant and QA/QE Analyst/Release Management, Application Support and Monitoring engineer over 18+ years of software industry experience in projects with good exposure to Software Development Life Cycle (SDLC), Quality Assurance Life Cycle (QALC), Software Configuration Management (SCM), Optimization, Continuous Integration (CI), Continuous Deployment (CD), Continuous Testing (CT), Salesforce Release Management/promotions using COPADO, Cloud Implementations, Migration, and production support/Triaging and End to End release process.

Professional in working with Agile - Scrum Methodology.

Practised in Salesforce.com Functional Testing (Cloud Computing), Force.com apps, SAAS and PAAS.

Ideal understanding of Sales Cloud, Service Cloud, Marketing cloud and knowledge of Commerce and Omni studio, CRM business processes like Lead Management, Opportunity/ Account/ Contact/ Case Management and Creation, Order Management, Salesforce Lightning/Classic CLI, Web component.

Created various Reports, Dashboard, Validation rules, Record types, Sharing rules, profile settings etc.

Expertise in Many to Many and One to Many Relationships between the objects.

Experience in SFDC Configurations/Customizations - as Administrator.

Experience in designing, preparing, and executing test plans/test cases.

Performed Manual/Functional testing and Automation concept/frameworks, Regression testing, System testing, Integration testing, User Acceptance testing-UAT, Pre/Post-production validation and well versed with all the SDLC, STLC, Software Testing concepts and Methodologies.

Conduct Release Management tasks required to promote tested functionality from sandbox to promotion environment.

Retrieved data and functionality from Third-Party APIs and displayed within the Lightning component.

Experience in Automation testing with Tricentric Tosca, Provar salesforce lightning, Worksoft certify and Selenium (JavaScript).

Validated some Apps from Salesforce Classic to Lightning Experience to develop a rich user interface and better interaction of pages.

Strong testing skills in Salesforce Mobile App, Salesforce standard object, custom objects, custom fields, page layouts, custom Tabs, Reports, and various other components as per application requirements.

Expertise in Release engineering process/changes, Configuration Management, Cloud Infrastructure, End-to-End Automation, Salesforce release/stack, Jenkins, Maven, GitHub, Ant, and Linux.

Skilled in providing technical leadership, driving cognitive automation BOTS projects that will augment automation and managing all QE/Development processes, activities & delivery.

Hands-on experience with Microsoft Azure Cloud Services, Storage Accounts and Virtual Networks and Azure Fabric Services.

Experienced in Branching, Tagging, and maintaining the versions across different SCM tools like GitHub, Subversion (SVN) on Linux and Windows platforms.

Extensively experienced in using Build Automation tools like ANT, Maven, Gradle and working knowledge on other build tools like MS Build Make file.

Experience in Installing and configuring Continuous Integration and Continuous Delivery application JENKINS. Proficient in defining build pipelines in addition to creating and maintaining multiple jobs.

Worked with GIT for source code version control and integrated with Jenkins for CI/CD pipeline, code quality tracking and user management with build tools Maven.

Extensively used Cross Browser testing of applications on Google Chrome, Internet Explorer, Safari and Firefox browsers and Cross/Digital Dashboard Platform, Accessibility testing on Windows, iOS Android.

Experience with Mobile Automation Tool Device Anywhere and Appium automation framework.

Experience in working knowledge of Docker & container management system like Kubernetes.

Experience in planning, implementing, triaging, supporting ServiceNow applications.

Experience in handling ODC – Onsite/ Offshore coordination activities and stakeholder management & Onsite-Offshore Model.

Strong work ethic, taking ownership of all duties and responsibilities and meeting management objectives

Creativity and flexibility to face and resolve challenges, good presentation skills and effective team player with good communication skills.

Able to self-train quickly and pick up new skills as necessary.

Master’s degree in MS (Information Technology) from Bharathidasan University, Tiruchirappalli-2002.

Bachelor of commerce (B. Com) from Bharathidasan University, Tiruchirappalli, TN – 2000.

Tosa/ •JIRA/Azure • SAP Testing

JAVA •Maven/Jenkins • Team Foundation server

Automation Frameworks •Web Services Testing • SQL Queries

Agile - Scrum, Waterfall •Mobile Testing •Training& Development

UiPath •Performance Testing •Robotic Process

Salesforce Data cloud

Salesforce AI Associate

COPADO Certified Fundamentals I & II

Salesforce Certified Administrator (SU19).

Microsoft Azure Fundamentals (AZ-900).

PMP, Project Management Institute PMI, USA.

Accredited Scrum Master Certification done through International Scrum Institute.

Company Name: WIPRO Technologies – Americas:

Period: August 2018 to Till date..

Project Title

SPM Platform – Service Cloud IT Downstream

Client Name

Chevron Corporation USA, San Ramon, CA

Environment/Features

Service console, Agentforce AI Service Agent, Omni Supervisor, Salesforce Lightning/Classic, Web to case, Email to case, Omnichannel, Chat bot, Channels- Email, Messaging, and Voice, Docu Sign, Knowledge Acritical & Approval process, Milestones, Case assignment rule, SAP, Azure board /ADO Test plan

Role

Salesforce QA Test & Release Manager / (COPADO, Azure-ADO)

Duration

Feb ’2021 – Till date

Chevron uses service cloud and community cloud platform capabilities of Salesforce landscape to manage their customers. We have optimized and created a few service cloud applications with the latest features from salesforce that make Service Cloud the complete customer service platform, including Lightning Service Console, case management, omnichannel routing, macros, and more. Chevron is using Salesforce.com Service Cloud applications for Sales and Case management.

Roles & Responsibilities:

Actively participate in all Agile ceremonies (Sprint Planning, Daily Scrum, Retrospective, Reviews, etc..

Executing test plans against all development phases.

Ensure Business Analysts adhere to the Agile principles and remove any blockers/mitigate any risks for the development teams.

Primarily worked with Cases, Contacts, Accounts, Solutions and Reports entities in Service cloud application.

Testing with various Salesforce.com standard objects like Reports and Dashboards, Leads, Accounts, Contacts, and Opportunities along with Campaigns.

Involved in Preparation of Test Procedures, Test Scenarios, Test Cases and Test Data. Tested the company's Salesforce CRM application.

Tested QA Sandbox environment customized the Salesforce application as per the client's requirement.

Creating and testing Salesforce CRM Workflows, Approval Processes, Validation Rules, Security rules.

Run database queries in workbench for Test data into salesforce.

Execute API testing using Postman and Newman tool.

Evaluate new Salesforce releases and applications, participate in plans for their implementation, and remain current with Salesforce administration best practices.

Collaborate with system administrators, consultants, other engineers, and analysts to uncover pain points with processes and identify optimization opportunities.

Participated CI/CD Pipelines in Azure DevOps environments by providing their dependencies and tasks.

Used browser stock for testing Mobile Apps from Salesforce Lightning Experience to develop rich user interface and better interaction of pages

Participate Go or No-Go experience (after testing, letting people know whether they can or cannot release what they were working on).

Worked with various salesforce.com objects Account, Contact, Leads, Opportunity, Cases, Order standard objects.

Performed on Salesforce Lightning Components for building customized components replacing the existing ones.

Validated Email to lead, Web to lead functionalities and Data Loader to bulk load leads data into salesforce.com from other databases and CSV files.

Deployed application from Sandbox to Production environments using Change Set, Eclipse and Force.com Migration tool.

Work closely with the Quality Assurance Manager and Development Manager and Product owners.

Project Management involving activities like test case review, test planning, effort estimation, task identification, scheduling, tracking, reporting, resource allocation (people, hardware, software, and facilities), identification of roles and responsibilities, metrics tracking and presentation.

Focused on analyzing the business needs, communicating, and validating requirements for changes to business processes automation. Provided expertise in the mapping of business processes, accomplished as-is/to-be business processes and involved in the workload management, change management exercise and Delivery/Production support/Maintenance.

Project Title

Salesforce Sales Cloud Lubricants Change Team

Client Name

Chevron Corporation USA, San Ramon, CA

Environment/Features

Salesforce.com, Force.com, Salesforce Lightning/Classic, Lead generation, Contacts, Approval process, Sales and Opportunities, Sales Cloud, Marketing Cloud, Reports and Dashboards, Mobile, Activity Management, Pricing, Rebates, Process Automation, Workbench/Rest API, Informatica, SOQL, Dashboards, SAP, JIRA, MS Teams, SharePoint, Confluence

Role

Sales & Marketing Cloud QA DevOps / Release (COPADO/JIRA)

Duration

August ’2018 – Jan 2021

Chevron uses both sales cloud and marketing cloud platform capabilities of the Salesforce landscape to manage their customers. We have optimized and created a few sales cloud applications with the latest features from salesforce that make Sales Cloud helps in Lead Generation, Sales, Campaign, Opportunities, Product, Quotes, Order, Contract, Case and Solution.

Roles & Responsibilities:

Using Agile Methodology to design, develop and maintain complex and bespoke options for new and existing software applications.

Develop, execute, and maintain test designs, including test cases and test scripts. Develop and maintain test data as necessary to support testing efforts.

Primarily worked with Leads, Contacts, Campaigns, Accounts, Opportunities & Report entities in Sales cloud application.

Participate in continuous delivery, optimization, monitoring, release management and support the end-to-end release process.

Testing with various Salesforce.com standard objects like Reports and Dashboards, Lead generation, Sales, Customer service and Business analytics, Opportunities along with Campaigns.

Involved in Preparation of Test Procedures, Test Scenarios, Test Cases and Test Data. Tested the company's Salesforce CRM application.

Tested QA Sandbox environment customized the Salesforce application as per the client's requirement.

Provided ongoing Salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflows.

Evaluate new Salesforce releases and applications, participate in plans for their implementation, and remain current with Salesforce administration best practices.

Migrated some Mobile Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages using Browser stack.

Participate Go or No-Go experience (after testing, letting people know whether they can or cannot release what they were working on).

Involved CI/CD pipeline using Azure DevOps(VSTS,TFS) in both cloud and on-premises with GIT, MS Build, Docker, Kubernetes, Maven along with Jenkins plugins.

Work with upstream and downstream application teams to execute E2E test cases.

Company Name: Fynbosys Inc – USA

Period: February 2014 To July 2018

Project Title

TUCI ITOps

Client Name

TransUnion Consumer Interactive (TUCI), SLO, CA

Testing & Tool

Grafana, AppDynamics, Spotfire, Splunk, Nagios, Google Analytics, Batch process, BDD, WebDriver, ServiceNow Incident

Role

Production Support Lead / SRE Engineer

Duration

APRIL ’2017 – July’ 2018

Project Title

Customer Experience Portal (CXP)

Client Name

Comcast Cable Communications, Sterling, VA

Testing & Tool

Cloud foundry, Elastic Search (Kibana), AWS, CRM, Ready API, Rally, JIRA, Jasper Soft, Logstash, CI/CD pipeline

Role

QE Lead /Triage Specialist

Duration

MAY’2016 – MAR’ 2017

Project Title

Accelerated Title (AT)

Client Name

DealerTrack Technologies (CoX Automotive /HARMAN), Sacramento, CA

Testing & Tool

Robot Framework Keywords in Python, Selenium (Python), Functional, Database, API, Digital Technology & Supply chain

Role

Lead QA Analyst

Duration

MAR’2015 – APR’ 2016

Project Title

Asset Value Analyser (AVA)

Client Name

GE (General Electric), San Ramon, CA

Testing & Tool

Functional & Automation Testing, CI/CD, and Web API Testing

Role

SQA Engineer

Duration

MAR’2014 till Feb’2015

Project Description:

GE Asset Value Analyzer (AVA) is a Web-based solution which provides a fast and accurate way to calculate the value of used GE engines. The application allows you to assess part values and make quick decisions about buying or selling used engines.

Company Name: POLARIS Software Lab - [INDIA]

Period: 2011 August– Feb 2014

Project Title

CBT-AT (Advisory Services) of IFC

Client Name

World Bank, WDC, USA

Environment

Java Script, JSON, UI API Testing and Supply chain

Role

Project Lead

Duration

AUG’2012 till FEB’2014

Company Name: SAKSOFT India Pvt Ltd – [INDIA]

Period: 2007 JAN – July 2011

Project Title

T24 (Temenos)

Client Name

Temenos

Testing & Tool

Functional & Web Services testing using SOAP UI

Role

Lead QA Analyst

Duration

JAN’2011 till JUL’2012

Project Title

TUI Maintains team

Client Name

TransUnion-TrueCredit (US)

Testing & Tool

Web Services testing using SOAP UI

Role

PMO/QE Lead (Onsite / Offshore)

Duration

MAR’2009 till DEC’2010

Project Title

i – Banking GUI Face Lift – UAE (Phase I & II)

Client Name

Standard Charted Bank

Testing & Tool

Web Application Testing

Role

Senior QA/Lead

Environment

J2ee, Hibernate, Web Server

Duration

NOV’2008 till FEB’2009

Project Title

S2BL Offline System

Client Name

Standard Charted Bank

Testing

Cross Browser Testing

Role

Senior QA

Duration

NOV’2007 till OCT’2008

Project Title

NBS (National Banking System)

Client Name

Citi Bank NY, US (Onsite / NY)

Role

UAT Test Analyst

Duration

JUL’2007 till OCT’2007

Project Title

Smith Barney (Concierge R72)

Client Name

Citi Bank NY, US (Onsite / NY)

Role

UAT Test Analyst

Duration

JAN’2007 till MAY’2007

Company Name: ACS India Pvt Ltd

Period: 2003 Oct – 2006 Dec

Project Title

Payroll System

Client Name

ACS (Xerox Company)

Role

Programmer Analyst

Duration

JAN’2005 till DEC’2006

Project Title

Empire

Client Name

Empire Blue Cross Blue Shield

Role

Claim Analyst (Facets/Healthcare)

Duration

2003’ OCT till 2005’DEC

Summary

Education

SKILL SET

Certifications

Work History

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