Service Manager Customer

Temitope Gboyega Adeleye

** ******** ******, *****-***, Lagos State Nigeria

Mobile: +234**********, ************@*****.***

PERSONAL STATEMENT

Excellent reputation for resolving problems and improving customer satisfaction. Skilled in working under pressure and adapting to new situations and challenged to best enhance the organizational brand.

Experienced Head of Banking Operation with over 10 years of experience in industry boosting process and customer loyalty individualized service. Resourceful expert at learning customer needs directing to desirable strengthening and upselling to meet sales quotes.

Committed to strengthening customer experiences with positively and professionalism when answering request and processing transactions. versatile Service Manager with background in banking and fiancé and Consistently meet bank and customer service standard.

SKILLS

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Highly committed with hardworking mentality to maintain quality of services and products.

Seasoned Service Manager bringing over 10 years of banking experience. Proficient in business practices, standards of operation and customer needs with focus on exceptional service delivery, customer retention. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

EDUCATION BACKGROUND QUALIFICATIONS DATE

Akwa Ibom Polytechnic, Akwa Ibom HND, Accounting 2010

Lagos State Polytechnic, Isolo. OND, Banking & Finance 2005

Angus Memorial High, School, Igbobi, Yaba. West African school Certificate 1996

WORK HISTORY:

STERLING BANK PLC SERVICE MANAGER September 2017-TILL DATE

JOB FUNCTIONS:

Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.

Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.

Met with customers to discuss service needs and develop effective and practical solutions.

Coordinate with other departments to maintain streamlined and productive workflow.

Resolved customer complaints in a professional and timely manner.

Negotiate with vendors to secure best prices for parts and supplies.

Maintained records of service transactions and customer feedback for future reference.

Developed customer loyalty programs to increase customer satisfaction.

Monitored inventory levels and placed orders to replenish stock.

Analyzed service reports to identify areas of improvement.

Developed and maintained positive relationships with customers to build rapport and trust.

Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Assisted in organizing and overseeing assignments to drive operational excellence.

Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Ensure the branch maintains all the records that are auditable for good audit rating.

Ensure compliance with existing AML policies of the bank and Local directives to prevent Money Laundering.

Deputy Service Manager: April 2017- September 2017

Job functions:

Assist the service manager in day to day running of the branch

Assist in ensuring customers of the branch are well attended to

Assist in complaining with the bank service agreement and standard are adheres to always

TRANSACTION PROCESSING OFFICER: December 2011- April 2017

JOB FUNCTION

Processing of FUNDS TRANSFER transactions of the bank.

Processing and posting of inward and outward clearing instruments

Issue, re-issue, repurchase and revalidate Manager’ Cheques

Processing of Auto-Reg Auto Insure and Hackney Permits.

Processing of all PHCN, FIRS & LASG TAXES, MUILTICHOICE, SWIFT NETWORK and other payment using paydirect platform.

Processing of collections on Paydirect and eTranzact.

Processing of various collections and subscription using PAY4ME PLATT FORM.

(DRIVERS LICENCE, NIGERIAN PASSPORT, NIGERIA ARMED FORCES FORMS).

Processing of Western Union and Money Gram

REFRENCE ON REQUEST.

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