Customer Service Front Desk

Jade Lett

Proven customer service expert with a track record of enhancing customer satisfaction at Charleston Group. Skilled in spreadsheet tracking and adept at verbal communication, successfully negotiated solutions that balanced both creditor and debtor needs. Achieved significant improvements in portfolio performance through meticulous data analysis and customer engagement. Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.

Skills

Work History

Front Desk Receptionist

Baymont, Sanford, NC September 2022 - November 2023 Collection Customer Service Representative

Charleston Group, Fayetteville, NC June 2021 - August 2023 Customer Service Representative

Customer Operation, Fayetteville, NC March 2019 - June 2021 Hotel Front Desk Receptionist

Red Roof, Sanford, NC September 2017 - November 2018 Fayetteville, NC 28306

+1-910-***-**** ********@*****.***

Correspondence typing

Mail distribution

Mail coordination

Spreadsheet tracking

Verbal and written communication

Greeted guests at front desk and engaged in pleasant conversations while managing check-in process. Resolved customer issues quickly and notified supervisor immediately when problems escalated. Collected room deposits, fees, and payments.

Completed data entry and filing to keep records updated for easy retrieval. Monitored customer accounts for payment delinquency and initiated collection efforts. Generated and distributed monthly customer statements. Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance.

Listened to customers and negotiated solutions that met creditor and debtor needs. Answering customer calls and emails promptly

Handling customer inquiries and complaints

Providing detailed product information and explanations Outbound Sales Representative

Bw Connect, Fayetteville, NC May 2015 - July 2016 Education

Lee County High School at Sanford, NC

High School Diploma June 2009

Checked lobby, bathrooms, and common areas near front desk for cleanliness multiple times per shift. Collected room deposits, fees, and payments.

Resolved service-related problems and documented actions in system. Confirmed relevant guest information and payment methods to prevent fraud. Welcomed each new arrival pleasantly and confirmed reservations and identification. Completed late check-ins and directed guests to rooms and facilities. Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.

Made Number cold calls per day resulting in client base growth by Number%. Opened new accounts and documented personal, demographic, and payment information in system. Set up appointments with interested customers according to schedule availability.

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