Customer Service General Manager

Melanie Rinehart

903-***-****— Redwater, TX, ****3— ***********@**********.***

S U M M A RY

A dedicated, organized, and results-driven professional credited with combining complex assignments and improving processes to increase proficiency and productivity. While maintaining 10+ years of experience as a General Manager (GM)/Customer Service Manager. My strengths include problem solving, detail oriented, a belief in fanatical customer service, and excellent communication skills. I excel in development training and conflict resolution, possessing fine-tuned communication skills that support my natural teamwork mentality. I am seeking a position whereby I can utilize my relevant experience, natural skills, talents, and abilities to push to the next level and work towards achieving company goals. Strong expertise in grasping new concepts quickly to allow for effective delegation and improved profit margins. Highly experienced and accomplished in building mutually beneficial relationships with clients and vendors at all levels.

P R O F E S S I O N A L S K I L L S

Record Keeping

Conflict Resolution

Operational Efficiency

Vendor interaction

Customer Service

Customer Relations

Inventory Management

Microsoft Excel

Complex problem solving

Microsoft Office

W O R K E X P E R I E N C E

General Manager (GM)/Customer Service Manager May 2015 - Present Ace Mobile Homes, LLC Texarkana, TX

Directed and managed all levels of staff from Assistant General Manager to Department Heads in order to accurately schedule and maintain labor needs.

Advised daily site operations and managed all departments to achieve the highest level of customer service. Developed strong relationships with local officials, businesses, vendors, and customers. Identified and resolved problems in timely manner, maintaining composure and excellent customer service skills throughout. Established positive rapport with customers to uphold company image and likeliness. Addressed all customer inquiries promptly and professionally to ensure customer satisfaction. Provided direction and guidance to employees in their assigned job duties. Coordinated the delivery and setup of manufactured homes post-sale. Collected and resolved customer conditions efficiently. Successfully completed customer closings.

Handled customer complaints and concerns, worked diligently to resolve any and all issues. Utilized excellent communication skills with customers, staff, and vendors to maintain alignment across various business functions. Maintained customer relationships well beyond the closing of their homes. Scheduled all necessary services, including repairs and the installation of HVAC systems and skirting. Customer Care Specialist Jun 2012 - May 2015

Aaffinity Homes Texarkana, TX

Maintained customer database and updated customer information on a regular basis. Proactively identified customer needs and provided solutions to meet customer expectations. Developed and implemented customer service strategies to improve customer satisfaction and loyalty. Managed customer service operations to ensure timely and accurate customer service delivery. Established and maintained relationships with customers to ensure customer satisfaction. Assisted customers with product selection and provided product information. Provided technical support and troubleshooting assistance to customers. Identified and addressed customer service issues and escalated unresolved problems to supervisors. Followed up with customers to ensure their satisfaction with product and service. E D U C ATION

High School Diploma May 1999

Redwater High School Redwater, TX

: General Studies

Texarkana College Texarkana, TX

C E R T I F I C ATIONS

Notary Public

State of Texas Manufactured Housing License; Salesperson

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