Insurance Agent Loan Processor
Resume:
Juanita Outsey
Chesapeake, VA *****
**********************@***********.***
Job Details-Review all documents received (Paystubs, Bank statements, Tax Returns, W2’s, Credit Report, 4506t etc.) verify employment and rental history. Request the Title for property. Verify the loan package is complete and forward to the underwriter for verification to proceed with closing. Authorized to work in the US for any employer
Work Experience
Collections Specialist
Glasser & Glasser, PLC-Norfolk, VA
June 2024 to Present
Inbound and Outbound calls several different clients setting payment arrangements, following up on missed payments and promise to pay accounts. Negotiating settlements and assisting with hardship reviews while meeting monthly goals.
CSR II
Leidos -FHA/HUD-Virginia, Free State
December 2021 to June 2024
Inbound calls for assistance for FHA/HUD renters, buyers and homeowners. Serving and providing resources for foreclosure prevention programs, rental assistance resources, housing counseling, reverse mortgage assistance. My job is to assist callers with their questions. Licensed Health Insurance Agent
Bloom Insurance Agency-Virginia, Free State
September 2021 to December 2021
As an Licensed Health Insurance Agent. I enrolled members into their Medicaid plans while completing plan comparisons under Aetna.
Commercial Loan Processor
Fulton Bank-Virginia Beach, VA
August 2020 to February 2021
Processing and updating Business loans for property confirm receipt of the application, enter information into the lender’s database, and mail required disclosures and other documentation to the applicant. Other responsibilities include processing withdrawn or denied loans, running credit reports, ensuring fees are paid, and tracking the completion of title policies and deeds. You need to communicate regularly with the loan officers, closing agents, and underwriters throughout the application process. Customer Care Rep I
Anthem
December 2018 to March 2020
Job Description: Inbound/Outbound Rep assisting active members with completing their health screeners. Also updating the member address, phone numbers and the primary care physicians. To provide information to the member regarding benefits covered under their plans and directing them to the correct department when further assistance is required.
Loan Processor /Document Control Specialist
Movement Mortgage-Norfolk, VA
June 2016 to June 2018
Job Description: To ensure the timely and accurate packaging of all loans originated by our loan officers. Responsibilities include: Gather information and take each file from pre-approval to closing. Working hand and hand with the Loan officer also communication with the potential homeowner to gather all origination documents, disclosures and additional request from the Underwriter or Closer. Initiate Title request, appraisals, request Certificate of Eligibility for VA Loans along with other necessary documents. My Job was to maintain my pipeline daily, meeting all check point dates, send correspondence of the status to the loan officer and the homeowners through the week until the file has completed closing. Prior to processing for Movement Mortgage I worked in the Loan Delivery department verifying all documents were complete and accurate before the final package was sent to the Title Company and Funded. I made necessary changes to the documents to ensure accuracy and requested missing documents to be added to the file such as the Title or the Deed and the Appraisal. Customer Service Specialist
Cox Communications-Chesapeake, VA
February 2015 to June 2016
Temporary Assignment)
Job Description: Making outbound calls using an Excel spreadsheet and Ice or In com System. My job is to make follow up calls to new and existing customers that have place an order and has not been scheduled whether they have a write-off balance or deposit or the day the selected is not available. I transfer the calls to a sales rep to complete and in some cases the order may be cancelled if requested and verified. Client Service Representative
Capital Group-Randstad
November 2013 to February 2015
Temporary Assignment contract completed)
Job Description: Process Client Investment Checks, update client and Financial Advisors Accounts and changes. Process dealer changes for individual accounts and ending client relationships for advisors who are no longer licensed. Adding new representatives to the data base by verifying the rep information and the firms the rep is registered with. Accessing multiple systems to verify the Financial Advisors registration and licensing status such as the use of Finra. Making outbound calls to the dealer firms to obtain and verify additional information as needed. Recovery Specialist/Collections
Dynamic Recovery Solutions
October 2013 to December 2013
Laid off)
Job Description: 3rd Party Debt Collector in a call center environment Inbound/Outbound calls. Working directly with the debtor to try and settle an outstanding debt and/or negotiating with debtors to reach an agreed upon payment settlement or payment options. Accomplishments:
Increasing monthly Postdates and building my base towards monthly goals. Loan Processor
Atlantic Bay Mortgage Group LLC
June 2013 to October 2013
Laid off)
Job Description: Reviewing the customers financial information which pertained to paystubs, credit report, bank statements, W-2 tax information, expenses, appraisals, preliminary titles, Hud-1, requesting and verifying employment, verifying rental agreements, and Mortgages, ordering credit supplements, tax transcripts. Also running all figures and credit through DU/LP for loan approvals, clearing any open underwriter conditions. Transferring information received into the computer systems (Byte, Pack, and operating right fax). A General Pipeline was assigned and based on work load and the companies need would offer assistance in other departments or to assist other loan processors. Once the documents have been reviewed I will complete the next step to submit the Documents as cleared to close for the final review by an Underwriter and closer.
(FHA, VA, USDA, FNMA, FHLMC, LPS, Mers, Fraud Guard, Credit Technologies, Open Access, and Rapid Refi loans. Etc)
Customer Relationship Manager/Mortgage Processor
Bank of America-Norfolk, VA
February 2012 to June 2013
February 2012 to June 2013- (Assignment Completed) Job Description: Reviewing the customer's financial information which pertained to paystubs, credit report, bank statements, W-2 tax information, and expenses. Working the assigned queues based on work load and the companies need. Once the documents have been reviewed I will complete the next step to submit the Documents through iPortal and LMA to be assigned and reviewed by an Underwriter. If the documents are not complete I will task the Customer Relationship Manager to reach out the borrower to request the missing documents for submission. The final process is to decline the file if all necessary measures have been made and the all IIN Letters have expired with all calls necessary being met. Exceeding the daily goal required based on the net movement.
(Systems-AS400, Intelligent, LAMP, Urban, Stewart, Home Savers, WPT) Collection Specialist
Portfolio Recovery
March 2006 to May 2007
Job Description: Manage a portfolio of delinquent accounts ranging from 0-120 days delinquent. Contacting customers regarding their unpaid debt to offer settlements or make payment arrangements. Required to meet daily quotas.
Education
Tidewater Technical School - Virginia Beach, VA
January 1999 to December 2000
Diploma
Ocean Lakes High School - Virginia Beach, VA
January 1994 to December 1994
Skills
• Time management
• Microsoft Excel
• Fair Housing regulations
• Document Management
• Cold Calling
• Credit Analysis
• Portfolio Management
• Loan Origination
• English
• Customer service
• Loan processing
• Administrative Experience
• Microsoft Word
• Fair Housing regulations
• Document management
• Yardi
• Mortgage servicing
• Management
• Organizational skills
• Computer skills
• Customer service
• Assistant manager experience
• Communication skills
• Sales
• TILA
• Underwriting
• Credit analysis
• Phone etiquette
• Analysis skills
• Microsoft Powerpoint
• Microsoft Outlook
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