Customer Service Social Services

Sara Love

918-***-**** • *****.****@*****.*** • Muskogee, OK 74403

Resourceful and motivated Social Services Case Manager displaying high level of flexibility, adaptability and organizational skills. Superior leadership skills and demonstrated track record of success working with diverse client populations in one-on-one and group settings. Summary

Skills • Case Management

• Collaboration and Teamwork

• Customer Service

• Multitasking

• Client Intakes

• Adaptability and Flexibility

12/2013 - 07/2024

Social Services Specialist II, Oklahoma Human Services, Muskogee, OK 02/2003 - 01/2005

Assistant Deli Manager, Safeway Grocery Store, Martinez, CA 07/1997 - 12/2001

Catering Services Manager, Rincon Catering, Montecito, CA Experience

• Provided case management services to individuals and families in need of social services.

• Conducted assessments of clients' needs and developed individualized service plans. Interviewed potential clients, collecting personal information to determine eligibility for social assistance.

•

• Collaborated with community partners to coordinate services for clients.

• Developed relationships with local employers to assist clients in job placement activities. Presented clients with information, referrals and assistance accessing resources such as food, housing and transportation.

•

• Monitored client progress and updated case files accordingly. Supervised deli staff, ensuring proper customer service and food safety practices were followed.

•

Provided training for new deli team members on all aspects of the deli operation including product knowledge, customer service, equipment usage and sanitation standards.

•

Resolved customer complaints in a professional manner while keeping management informed of any issues or concerns.

•

Maximized customer satisfaction scores by training employees well and implementing strong customer relations standards.

•

Managed account at Pacifica Graduate Institute, a graduate program with meals and lodging included for 150 graduate students.

•

Oversaw both kitchen staff and front of the house duties, assisting with any special dietary needs or other requests from students and staff, making sure all needs were satisfied.

•

Partnered with the main catering kitchen to manage small and large catering parties when a dependable staff member was required. Events ranged from small home events to preparing and serving for over 1,000 people.

•

Bachelor Of Arts, Sociology

University Of California, Santa Barbara, Santa Barbara, CA Associate Of Arts, Restaurant and Culinary Management Santa Barbara City College, Santa Barbara, CA

Education And

Training

Contact this candidate