Data Entry Customer Service

Iki Jamaal Woods

**** *** ****** ***** ****, CA *0621

562-***-****

Willing to relocate: Anywhere in the US

Authorized to work in the US for any employer

Objective : Ability to read, write, speak, and communicate effectively with customers, coworkers, and supervisors.

Skills

• 10+ yrs Data Entry and 10 key

• 7+ yrs Manufacturing experience

• 5+yrs Medical field experience

• 3+ yrs Experience in D.M.E. ( Durable Medical Equipment)

• Call handling

• CRM experience

• Accounting experience

Work Experience/Conditions

Deutsche Bank

Data Entry Lead

2021- 2023

• Data entered according to the established program with the company’s policies procedures

• Completes various projects and research for team

• Updates and data transfer report ( from outlook and other sources ) to appropriate excel folders, audits folders and data entry records folders processed by team

• Imports list and ensures team has Data entry to work on daily

• Scans and uploads additional documentations into MS Teams when necessary. Ensures file name and number is correct, also with labeled files ( with small issues code labels or large barcodes labels Manufacturing Service Rep

3 Day Blinds – Irvine, CA “ Corporate Office”

2013-2021

· Self motivated, punctual, detail oriented and able to work independently/remotely

· Processes receiving of orders, making necessary adjustments to the order record to ensure accurate billing and receiving of materials.

· Communicates order discrepancies with vendor, Inventory Control, and

Accounting Departments, and certifies appropriate action is taken towards the discrepancy

· Maintain an owner follow up system that encourages repeat and referral business and contributes to customer satisfaction

· Learn to overcome objections; ask for the sale; negotiate price; complete sales or purchase agreement; explain and offer warranties, services, and finance

· Follow all company policies and procedures

· Ability to prioritize and multitask daily workflow

· Offer support and solutions to customers in accordance with the company's customer service policies

· Excellent Attendance 6+ years

· Deliver the highest level of customer service to incoming leads and existing customers

Establish and maintain positive business and customer relationships

· Experience in customer service, sales, or other related fields

· Office software programs and the ability to learn how to use proprietary software quickly

Datafied

Medical Records Collecting

2011-2013

· The ability to accurately and efficiently track medical records, and to coordinate with your team the status of records that are ordered and/or received

• Ordering, organizing, and reviewing medical records

• Retrieved medical records for various Healthcare companies and received approvals from Medical Board

• Receiving and handling telephone calls (inbound/outbound calls)

• Checking in and invoicing out clients

• Scan, fax and link medical documents

Onestop

Fashion E-commerce Internet Sales

2006-2011

· Positive and professional demeanor

· Ability to build rapport with customers

· Track monthly results and trends for business

forecasting/special discount savings

· Actively engage our Customers in new and meaningful ways by providing knowledge on the fabrics,

features, fit, and function of our product

· Unpack boxes for inventory as required. Boxes can weigh 10-30 lbs

· Maintain merchandising guidelines that make the on-line store easy to shop and add value to the

Customer’s purchase journey

Education

1999- High School Diploma ( Western High School )

Anaheim, CA

2002- Regional Occupational Program ( ROP) – Garden Anaheim, CA

Medical Assistant Training

Front Office

Billing and Coding

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