Data Entry
Resume:
Santana Herrera
Albuquerque, NM *****
******@*****.***
*
Skills
• Behavioral Health• Retail • Home Care• Crisis Intervention• Hospital Experience• Delivery Driver Experience • Hospice Care• Microsoft Office• Microsoft Word• Case /Account Management • Training Experience • Resolutions • Sales • Investigations • Collaboration • Self-Sufficient • Adaptability • Excel• Computer Skills• Computer Literate • Communications• Organizational Skills • Problem Resolution • Data Entry• Customer Service • 50 WPM Typing • Data Collection• Phone Etiquette • Hotel Experience • Cleaning Experience • Front Desk • Hoyer Lift• Empathic • Patient • Reliability• Time Management • Intuitive• Trustworthy• Transparent • Education
01/2018 - 06/2018 - High School Diploma - ABQ Charter Academy - Albuquerque, NM 01/2024 - 01/2025 - Business Marketing BA - University of Phoenix - Albuquerque, NM Certifications
ANE Awareness Certification, Keys To Health Certification, Person-Centered Planning Certification, Positive Supports Training Certification, Introduction to Waivers Certification, AWMD Certification, Standard Precautions Certification, HIPAA Certification, 40 Hour Behavior Technician Training & Certificates, CPR/AED/First-Aid – Adult/Child/Infant, Drivers License Class. D, Alchol Servers New Mexico Liquor License. Experience
08/2024 - 01/2025 — Ambercare - Albuquerque, NM - Home Care Aide Assist patients with household and living assistance such as mobility assistance, hygiene support, meal preparation and eating assistance, bathing, and bladder support, run errands for patients, transport patients, and report to patient care coordinator about patient care plans. Sweep & mop floors, wipe walls, counters, countertops, high touch surfaces, take out trash, disinfect seats and chairs, clean windows and mirrors, and clean dirty clothes and linen.
10/2024 - 12/2024 — Maverik - Albuquerque, NM - Retail Sales Greet and engage with customers arriving and leaving the store. Assist customers with purchases. Operate cash register/balance cash register. Accurately processing transactions and payments. Check IDs for age-restricted items. Balance register and drop excess register funds into the safe. Prepare coffee/drinks, bakery, and hot dog
/condiment bar food items for customers. Prepare food items to standards and maintain food display. Check expiration dates to ensure food quality and freshness. Stocking products, rotating inventory, facing merchandise, and maintaining a clean and organized store. Maintaining store cleanliness by sweeping, mopping, wiping down counters, removing trash, and cleaning bathrooms. Address concerns with a professional and helpful approach. Follow company policies and procedures for cash handling, food safety, and safety precautions. 07/2024 - 09/2024 —- Villas Retreat - Rio Rancho, NM - Nursing Assistant Work directly under the supervision of the Charge Nurse. Reports and implements instructions for nurses. Complete all required training. Assist with vital signs monitoring, patient positioning, patient observations, and reporting. Assist patients with personal hygiene, mobility assistance mealtime assistance, and communication. Assist with basic wound care or plan care and document accurate records for patients’ care plans. 12/2024 - 07/2024 —- ADID Care - Albuquerque, NM - Direct Support Staff Evaluate individuals’ progress and provide positive feedback regarding positive approaches to the development of individuals by following plans to achieve individual ISP Goals and Outcomes. Complete daily progress documentation reports, card balances, and sleep logs. Assist individuals by encouraging positive habits and behaviors. Assist with ISP plan support. Assist with community service activities that assist individuals’ needs. Complete required training to assist individuals within ISP plan guidelines and company policies and procedures. Clean floors sweeping/mopping. Sanitizing furniture, kitchen, and bathroom. Cleaning walls, windows, and mirrors. Keeping the front & back yard clean. Complete required training and other duties/graveyard shift coverages for short staff.
09/2023 - 11/2023 —- Icarus Behavioral Health - Rio Rancho, NM - Care Coordinator Building rapport and trust with participants to implement a healthy professional relationship. Identifying and resolving issues during rehabilitation. Manage schedules and coordinate patient care aspects. Understand medical conditions, disabilities, and rehabilitation therapies. Medication assistance and conducting assessments by checking in with participants to understand their needs, functional limitations, and goals for their rehabilitation. Ensure that rehabilitation services are following standard guidelines and care plans. Scheduling therapy sessions and care coordination. Personalize rehabilitation plans and adjust treatment plans as needed. Document treatment progress within the medical records system. Keeping open communication with participants, families, healthcare teams, and insurance companies. Providing participants and their families with educational information regarding their self-management strategies, treatment options, and their condition. Working with families to develop discharge plans for a smooth transition back home. 11/2018 - 09/2023 —- Grubhub - Albuquerque, NM - Delivery Driver Verifying accurate orders, loading and transporting delivery items to customers or businesses in a safe, timely manner. Reviewing item amounts were charged correctly and customers/businesses are satisfied. Working with participating restaurants and stores to complete customer/business order requests. 11/2022 - 02/2023 —- Signet Jewelers - Albuquerque, NM - Representative II Crosstrained in following companies: Kay, Kay Outlet, Jared, Zales, Peoples, Pagoda - Assist with jewelry repair communication and resolution. Follow up and update customers. Assist with customer concerns regarding merchandiser, repairs, or services provided/available. Assist customers with online and in-store purchases. Working with stores to solve POS or web-store order issues. Fulfillment order management. Working with District Managers, Stores, and Design & Service Center. Account management for rewards members. Escalation resolutions and updates for customer follow-ups. Case investigation and providing one-call resolutions. Career development toward sales and customer service. Referrals to other departments as needed. Jewelry merchandise assistance. Customer/member advocacy on behalf of the issue. Shipping and vendor order correspondence and online order assistance. Providing warranty information for covered repairs. Educating guests on processes and policies regarding existing issues. 07/2022 - 09/2022 —- Willis Towers Watson - Albuquerque, NM - Customer Support Greet clients, followed call scripts, documented retirees/employees' contact information and reason for the call as well as solutions, assisted retirees/employees with inquiries regarding help with account inquiries regarding HRA/HSA accounts, account correspondence, verified documents received in electronic supporting documentation, notated account statuses and transferring to correct departments if necessary, helping a client navigate through the portal, and complete other customer inquiries as needed/advocate for retirees/employees. 06/2022 - 08/2022 —- Heartwell Services - Albuquerque, NM - Direct Support Staff Evaluate individuals' progress and provide positive feedback in regards to positive approaches to the development of individuals by following plans to achieve individuals' ISP Goals and Outcomes. Complete daily progress documentation reports, card balances, and sleep logs. Assist individuals by encouraging positive habits and behaviors. Assist with ISP plan support. Assist with community service activities that will assist individuals' needs. Complete required training to assist individuals within ISP plan guidelines and company policies and procedures. Clean floors sweeping/mopping. Sanitizing furniture, kitchen, and bathroom. Cleaning walls, windows, and mirrors. Cleaning the front & back yard. Complete required training and other duties / short staff. 02/2022 - 05/2022 —- Verizon - Albuquerque, NM - Account Manager Assisting customers with complex challenges, responding with patience, and ensuring customers are heard and concerns are addressed. Apply resources to determine the right solutions for customers and companies. Assisting customers to resolve issues and pairing with other departments to provide solutions within a timely manner. Develop and maintain customer relationships. Recommendations based on customer needs. Other account manager tasks.
01/2021 - 01/2022 —- Bucher & Christian Consulting - Albuquerque, NM - Applications Rep Greet clients, followed call scripts, documented clients' contact information/ reason for the call as well as solution, assisted clients with inquiries regarding help with application submissions, and account correspondence, verified documents received in electronic case files, notated accounts, and transferred to the correct department, helping clients navigate through portal, and complete other customer inquiries regarding managed care organization inquiries.
03/2020 - 09/2020 —- ONYX - Albuquerque, NM - Direct Support Staff Advocate for individuals presented with disabilities & protect rights for positive choices in their lives. Meeting medical and behavioral health needs, and teaching workplace, social, and activities of daily living skills. Sweep & mop floors, wipe walls, counters, countertops, high touch surfaces, take out trash, disinfect seats and chairs, clean windows & mirrors, and complete laundry for dirty clothes & linens. Train new employees within job guidelines and expectations. Oversee team members to ensure participants' plans were being met goals were gradually being completed and documentation was being submitted and logged correctly. Other duties as assigned by the Charge Nurse.
09/2018 - 12/2018 —- Ambercare - Albuquerque, NM - Personal Care Assistant Assist patients with household and living assistance such as mobility assistance, hygiene support, meal preparation and eating assistance, bathing, and bladder support, run errands for patients, transport patients, and report to patient care coordinator about patient care plans. Sweep & mop floors, wipe walls, counters, countertops, high touch surfaces, take out trash, disinfect seats and chairs, clean windows and mirrors, and clean dirty clothes and linen.
07/2018 - 09/2018 —- Ramada Wyndham - Albuquerque, NM - Housekeeper Prepare a cart for scheduled rooms that day, strip linen from rooms checking out, clean shower, sweep and mop the bathroom, wipe down and dust furniture, clean appliances, vacuum, clean windows, and picture frames, assemble guest necessity items, and report any damages. Sweep & mop floors, wipe walls, counters, countertops, high touch surfaces, take out trash, disinfect seats and chairs, clean windows and mirrors, and complete laundry for dirty clothes and linens. Train new employees. 10/2017 - 01/2018 —- Ambercare - Albuquerque, NM - Personal Care Assistant Assist patients with household and living assistance such as mobility assistance, hygiene support, meal preparation and eating assistance, bathing, and bladder support, run errands for patients, transport patients, and report to patient care coordinator about patient care plans. Sweep & mop floors, wipe walls, counters, countertops, high touch surfaces, take trash, disinfect seats and chairs, clean windows and mirrors, and clean clothes and linen. 07/2017 - 10/2017 —- McDonalds - Albuquerque, NM - Cashier Assist customers with processing orders, receiving payments, and issuing receipts. Keep track of all cash and credit transactions. Balance the cash register before and after the shift. Maintain clean and sanitized workspace/ other duties as assigned. Cleaning restaurant, front counter, and employee areas and bathrooms. Restocking inventory and assisting with taking out the trash. Cleaning walls, windows, and baseboards. Sweeping, mopping, dusting, and sanitizing areas.
03/2017 - 10/2017 —- Hampton Inn & Suites - Albuquerque, NM -Front Desk & Housekeeper Front Desk: Balance the cash register, and item inventory, greet customers and answer phone calls about reservations, check-in and out hotel guests, use the reservation system, prep keys, and provide guest assistance. Clean lobby area and restocking snack shop within the hotel and restocking refreshments area. Work with hotel staff to fulfill guest requests. Answer phones, via email and walk-ins to modify or create new reservations. Housekeeping: Prepare a cart for scheduled rooms that day, strip linen from rooms checking out, clean shower, sweep and mop the bathroom, wipe down, dust and polish furniture, clean appliances, vacuum, clean windows, and picture frames, assemble guest necessities items, and report any damages. Wipe walls, counters, countertops, high touch surfaces, take out trash, disinfect seats and chairs, clean mirrors, and complete laundry for dirty linens.
01/2017- 03/2017 —- Family Dollar - Albuquerque, NM - Cashier Balance the cash register/cash handling, greet customers, customer assistance, pressing payments through POS systems, stocking merchandise and logging inventory, store recovery, loss prevention, sweeping and mopping floors. Cleaning the bathroom. Sanitizing shelves and front register countertops. Taking out trash and unloading trucks when merchandise is scheduled for arrival. 09/2016 - 03/2017 —- Ambercare - Albuquerque, NM - Personal Care Assistant Assist patients with household and living assistance such as mobility assistance, hygiene support, meal preparation and eating assistance, bathing, and bladder support, run errands for patients, transport patients, and report to patient care coordinator about patient care plans. Sweep & mop floors, wipe walls, counters, countertops, high touch surfaces, take out trash, disinfect seats and chairs, clean windows and mirrors, and clean dirty clothes and linen.
09/2015 - 01/2016 —- McDonalds - Albuquerque, NM - Cashier Assist customers with processing orders, receiving payments, and issuing receipts. Keep track of all cash and credit transactions. Balance the cash register before and after the shift. Maintain clean and sanitized workspace/ other duties as assigned. Cleaning restaurant, front counter, and employee areas and bathrooms. Restocking inventory and assisting with taking out the trash. Cleaning walls, windows, and baseboards. Sweeping, mopping, dusting, and sanitizing areas.
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