Nursing Assistant Customer Service
Resume:
VIRGEN C. Perez Phone: 321-***-****
**** ***** *** ******* ** 32839 Email: *********@*****.***
OBJECTIVE
To join the team of a successful medical field company in which I can grow professionally as I also assist such company in providing excellent clerical/administrative services for the community they serve.
SUMMARY OF QUALIFICATIONS
• Strong clerical/customer service skills.
• Dynamic self-oriented professional, constantly recognized for the ability to listen, prioritize and multitask.
• Strong communication skills, both written and verbal.
• Ability to manage simultaneous projects and meeting goals and deadlines effectively. PROFESSIONAL EXPERIENCE
January 2017- Present Patient Care Technician (PCT) Altamonte Springs FL
• Checking patients’ blood pressure, heartbeat and pulse regularly
• Providing compassionate care by listening to
patients’ concerns and guiding them by answering any questions or concerns
• Monitoring patients’ conditions and providing
updates to healthcare team
• Turning, repositioning and move patients
between beds, wheelchairs and seats
• Helping patients use the bathroom and dress
• Monitoring patients’ food and liquid intake
APRIL 2014 – January 2017 NURSING ASSISTANT - ALZHEIMER AND DEMENTIA FLORIDA LIVING NURSING
CENTER, APOPKA, FL 32703
• Assist in the short term and long term rehab in the activities department.
• Provide good customer services to the residents and escort residents to their daily activities.
• Assist residents with feeds, baths, and getting them dress.
• Serve meals, make beds, and keep residents rooms clean.
• Set up medical equipment and assist with some medical procedures.
• Answer calls for help and observe changes in patient’s condition or behavior. JANUARY 2014 – DECEMBER 2015 NURSING ASSISTANT - ALZHEIMER’S ARDEN COURTS ASSISTANT LIVING, WINTER
SPRINGS, FL 32708
• Provide basic care to patients, as well as assist them in daily activities they might have trouble with on their own, such as bathing.
• Serve meals and help patients eat.
• Take vitals.
• Turn or reposition patients who are bedridden.
DECEMBER 2010 – OCTOBER 2013 NURSING ASSISTANT
ORLANDO HEALTH, WINNIE PALMER HOSPITAL,
ORLANDO, FL 32806
• Assist nurses by taking babies vitals, giving baths, feedings, and circumcisions.
• Stocked supplies based on baby’s needs, also assist with getting things for babies discharges.
• Helped parents with feeds and bathing their baby. SEPTEMBER 2008- JULY 2010 OFFICE ASSISTANT
JEWETT ORTHOPAEDIC, MEDICAL RECORDS
DEPARTMENT, WINTER PARK, FL 32789
• Handled incoming calls and distributed them accordingly.
• Managed medical calendar and scheduled necessary appointments.
• Received and delivered necessary medical forms.
• Maintained updated medical records.
• Responsible for releasing medical records to corresponding parties in accordance to standards and regulations.
• Professionally Trained in the following fields:
o HIPAA (Health Insurance Portability and Accountability Act- 1996)
Front Office Procedures, Clinical History Entry, Medical History Form Updates, Request for Medical Records, Verification of Identity, Assignment of Benefits, Consent and Authorization. o Identity Theft Prevention Program
Identity Theft and implications beyond credit, Red Flags Medical Training: Identify and Detect Suspicious Documents
Virgen C. Figueroa Page 2 of 3
JANUARY 2007 -SEPTEMBER 2008 DATA ENTRY/SCANING CLERK FLORIDA RADIOLOGY ASSOCIATES, ALTAMONTE
SPRINGS, FL 32714
• Responsible for the medical data entry.
• Searched and updated the necessary data through the corresponding nets.
• Handled incoming calls and distributed them accordingly.
• Received and delivered necessary medical forms.
• Responsible for the scanning and reviewing of medical transcripts and forms into PDF files for paperless records.
• Responsible for sending EOB and medical claims to insurance companies. APRIL 2000 – JUNE 2003 SUPPORT ASSOCIATE
WATERBURRY HOSPITAL, HOSPITALITY SERVICES
DEPARTMENT, WATERBURRY, CT 06721
• Responsible for transporting patients to the corresponding medical assistance departments for necessary treatment and services.
• Responsible for initial routine assistance to admitted patients.
• Responsible for assisting Spanish speaking patients with forms and communication.
EDUCATION
Attended Valencia Community College (West Campus), FL, towards AA SCIENCE AND ARTS
(August 2002- December 2004)
Attended NVCC, Naugatuck Valley Community College, Waterburry, CT 06721 towards an ASSOCIATE IN BEHAVIORAL SCIENCE (August 1997- December 1999) Attended UPR, University of Puerto Rico, Rio Piedras Campus, Rio Piedras, PR towards a BACHELOR IN EDUCATION CURRICULIM (August 1988- December 1989)
Virgen C. Figueroa Page 3 of 3
REFERENCES
Mrs.Maureen Rideaout, Unit Manager Advent Health
Jones, Human Resources Manager
407-***-**** Jewett Orthopaedic Convenient Care Center, Winter Park, FL 32789 Mrs. Susan Mitchell, Office Manager
Phone: 407-***-****
Jewett Orthopaedic Convenient Care Center, Winter Park, FL 32789 Mrs. Jeannette Lawrence, Chief Operating Officer
Phone: 407-***-****
Florida Radiology Associates, Altamonte Springs, FL 32714 Mr. John Pagano, Supervisor Hospitality Services Department Phone: 203-***-****
Waterbury,Hospital, Waterburry, CT 06721
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