Virtual Assistant Customer Service Representative
Resume:
To contribute my creativity, strategic thinking, and passion for service in a role that challenges me to think outside the box. I aim to bring fresh perspectives, foster meaningful connections, and deliver impactful results, while embracing opportunities for learning and growth in an innovative and forward-thinking organization.
Virtual Assistant (Latest)
USA Medical Surplus
I have experience in managing inventory.
Help clients make sense of their data and create dashboards through automated reports in Google Sheets. Cold calling
Product Quality Assurance
Training and Quality Analyst
As a quality analyst and trainer, I improved processes by conducting audits, implementing corrective actions, and developing quality metrics to monitor performance. I collaborated with leadership to achieve quality goals and ensured workflow compliance. Additionally, I developed and delivered training programs on customer service, product knowledge, and company policies, using various methods to meet diverse learning needs. I facilitated interactive sessions, provided coaching, and supported employee growth, focusing on skill development and knowledge retention to enhance both individual and operational effectiveness.
Straive Former SPI Global (February 2018 - January 2025) Customer Service Representative (POC/SME)
License Invoicing / Back office
Teleperformance (July 2016 - January 2018)
Customer Service Representative
Inbound calls / Telecommunications
SUMMARY
+63-995-***-**** · **.***********@*****.*** · Imus City Cavite Ailyn Elardo
PROFESSIONAL EXPERIENCE
EDUCATION
Polytechnic University of the
Philippines (Open University)
Bachelor of Science in Office Administration
STI College Makati
Bachelor of Science in Business Management
Major in Operations
Adaptability
Fast Learner
APTITUDES
Work Independently
Resourceful
Problem Solving
Analytical Thinking
TECHNCAL SKILLS
Google Workspace
Salesforce
Microsoft Office
SAP Log on
SKILLS
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