Data Entry Office Manager/ Customer Service Manager

LATRICE ALLEN

McDonough, GA 678-***-**** **************@*****.***

Professional Summary

Dedicated and experienced Office Management and Administration Professional with a strong background in optimizing productivity, efficiency, and service quality. Highly dependable leader with excellent multitasking abilities, conflict management skills, and a commitment to fostering skill acquisition and development. Adept at creating environments that promote organizational efficiency and positive outcomes for both employees and clients.

Skills

Excellent Multitasking Abilities Conflict Management Clerical Support Office Organization Employee Timesheet Processing Budget Administration Strategic Planning Scheduling Client Correspondence Customer Support Needs Assessment Creating Skill Acquisition Environments Functional Communication Development Peer Interaction Facilitation School Readiness Promotion Data Entry

Professional Experience

Office Manager/Dispatcher

Osmo Enterprise LLC - McDonough, GA

March 2018 – January 2025

- Maintained computer and physical filing systems to ensure efficient document management.

- Created, maintained, and updated filing systems for both paper and electronic documents.

- Updated reports, managed accounts, and generated reports for company database, ensuring data accuracy.

- Developed and maintained successful relationships with vendors, suppliers, and contractors to support operational needs.

- Maintained professional demeanor by staying calm when addressing unhappy or angry customers, ensuring customer satisfaction.

- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.

- Recruited, interviewed, and hired employees, and implemented mentoring programs to promote positive feedback and engagement.

- Created environments that foster skill acquisition and development, promoting continuous improvement and functional communication.

Aaron's

Customer Service Manager - Atlanta, GA

February 2016 – February 2021.

Team Leadership:

• Recruit, train, and mentor customer service staff.

• Set performance goals, monitor progress, and conduct regular evaluations.

• Foster a positive, collaborative, and high-performing team environment.

2. Customer Support Operations:

• Oversee daily customer service operations to ensure efficiency and adherence to company standards.

• Develop and implement policies and procedures to improve service quality.

• Monitor customer inquiries, complaints, and feedback to identify trends and areas for improvement.

Education**

BACHELOR DEGREE MEDICAL BILLING CODING /MEDICAL ASSISTANT

BAUDER COLLEGE

2012

**Certifications & Licensed**

- PUBLIC NOTARY

- STATE LIFE INSURANCE LICENSE

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