Customer Service System Operations
Resume:
BRITTANY BELL
Indianapolis, IN *****
*******@*****.***
Sociable server offering several years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of pos system operations and food safety and sanitation regulations.
Enthusiastic professional with several years of success delivering quality dining experiences. Strong leader highly skilled at managing staff and resolving issues related to inventory, kitchen slow-downs and customer satisfaction. Commended for boosting revenue several%.
Focused Waiter with many years of hands-on experience. Skillful in handling phone duties and reservations. Well-versed in coordinating large-scale events and intimate dining. Proactive and friendly professional with strengths in customer service, time management, and effective planning.
Resourceful Server Trainer known for high productivity and efficient task completion. Possess specialized skills in staff training, customer service excellence, and restaurant operations management. Excel at communication, leadership, and adaptability, utilizing these soft skills to enhance team performance and ensure exceptional dining experiences. Wine service
Dish preparation
Wine Pairings
Team Member Training
New employee mentoring
Food and beverage pairings
Point of Sale (POS) system operations
Menu Memorization
Food Quality Standards
Guest Relations Management
POS System proficiency
Suggestive Selling
Basic accounting
Bar restocking
Beer and wine recommendations
Bar service preparation
Cash Register Operation
Cash and credit transactions
Extensive spirits knowledge
Clear and effective communication
Anticipating guest needs
Order Management
Hospitality and accommodation
Engaging personality
Recipe and menu memorization
Outstanding customer service
Highly reliable
Customer Service
Sales expertise
Salesmanship
Menu knowledge
Marketing and sales experience
Team training and development
10/2020 to Current
CHEDDARS RESTAURANT
Indianapolis, Indiana
Server Trainer
Developed and presented comprehensive training materials on server setup, configuration, and maintenance. Created detailed instructional documentation for use in both classroom and online settings. Provided one-on-one support to ensure successful completion of training objectives. Assisted with troubleshooting network issues related to servers. Monitored performance of trainees throughout the course duration to identify areas for improvement. Maintained a positive learning environment by addressing any questions or concerns raised by participants promptly.
07/2019 to 11/2020
INDY'S RESTAURANT
Martinsville, Indiana
Server
Greeted guests and provided menus.
Provided excellent customer service to ensure satisfaction. Assisted in training new servers.
SUMMARY
SKILLS
EXPERIENCE
Maintained knowledge of current menu items, garnishes, ingredients and preparation methods. Prepared drinks according to standard recipes.
Took orders from customers accurately and in a timely manner. Checked food before serving it to customers.
Delivered food orders promptly and courteously.
06/2017 to 06/2019
HEAD START PROGRAM
Martinsville, Indiana
Preschool Teacher's Assistant
Assisted preschool teachers with classroom activities, such as arts and crafts projects, storytelling time, and outdoor play.
Helped to implement positive behavior management strategies in the classroom. Supervised children during lunchtime and snack time. Provided support for individual students who needed extra help with their work. Worked one-on-one with students to reinforce concepts taught by the teacher. Observed student behavior in order to identify any potential issues or concerns. PHLEBOTOMIST 06/2008
Medtech, Indianapolis, IN
SOME COLLEGE (NO DEGREE): GENERAL STUDIES
Ivy Tech Community College of Indiana, Indianapolis, IN EDUCATION AND TRAINING
Contact this candidate