Administrative Assistant Customer Service
Resume:
Sandra L. Zamorano
**** *. ********* **., *** ***1
Glendale, Arizona 85308
******************@*****.***
Skills
Seeking to obtain an opportunity within the State of Arizona. I am exceptionally dependable, reliable and detail-oriented with exceptional customer service skills. I am a highly adaptable, flexible, professional employee who embraces teamwork, but also works independently. I believe that with my skills I will be a valuable member of the team. Experience
April 2024 - August 2024
Saratoga Ridge Apartments, Phoenix, Arizona - Leasing Specialist
● Preparing and scheduling property viewings, conducting property tours and interviewing prospective tenants
● Addressing and resolving residents' questions, concerns, and complaints in a timely manner
● Processing applications, conducting credit checks, and negotiating contracts
● Inspecting property conditions and coordinating maintenance activities
● Managing budgets, accounts, rent collections, and tenant notices
● Creating and distributing marketing materials to attract new tenants January 2024 - April 2024
Camelback Toyota, Phoenix, Arizona - Sales Professional
● Responsible for spending time with customers to determine the specific needs and discuss vehicle options
● Responsible for conducting business in an ethical and professional manner
● Responsible for building rapport and common ground with customers
● Responsible for committing in becoming an Auto Sales expert and gaining in depth knowledge of the products to guarantee your success in providing a “world renowned” product presentation and demonstration
● Responsible for going on test drives with customers to demonstrate features and confirm different vehicles and trims
● Responsible for being aware of the competition’s product and marketing strategies January 2023 - January 2024
Bell Honda, Phoenix, Arizona - Sales Professional
● Responsible for developing negotiating skills required to close a sales transaction to make reasonable profit
● Responsible for assisting customers from several sources such as: Fresh up’s, Repeated Customers, Referrals, Personal Family, Friends and Internet leads
● Responsible for making 3 calls, 2 emails and 1 text or more daily
● Ability to communicate effectively with new car buyers and customers according to their preferred method of communication, whether by phone, by email, or in person
● Responsible for working with many Managers throughout the dealership April 2022 - January 2023
Stingley Management: McDonald’s, Phoenix, Arizona - Team Member
● Responsible for food preparation and and drinks
2
● Responsible for Cleanliness and hygiene, such as guest areas clean and sanitary
● Responsible for Teamwork; Work with other crew members and managers
● Responsible for Deliveries and mobile orders
● Responsible for Packaging, Assembling the take-out and delivery orders
● Responsible for having a positive attitude, willing to learn
● Responsible to thrive in a fast-paced environment
● Responsible for being trustworthy and having good social skills
● Responsible for remaining calm under pressure
April 2020 - January 2023
Albertsons, Phoenix, Arizona - Courtesy Clerk
● Responsible for ensuring customers have a positive shopping experience
● Responsible for checking out customers, bagging items
● Responsible for keeping the store tidy by cleaning up any spills and reorganizing displays throughout the day
● Responsible for completing assigned chore list by a certain time; such as trash, carts, bathrooms, sweeps
Education
January 2022 - May 2022
Primavera Online, Phoenix, Arizona - GED
References
Provided upon request
Contact this candidate