Customer Service Advisor

EDUARDO RIVERA

Mobile phone: 360-***-****

Email address: *************@*****.***

SKILLS

BILINGUAL COMMUNICATIONS

SPANISH LANGUAGE SKILLS

(speak, read, and write)

MECHANICALLY INCLINED

CUSTOMER SERVICE

EXPERIENCE

FEBRUARY 2024 - OCTOBER 2024

SERVICE ADVISOR SUPERVISOR, PICK N PULL - LAKEWOOD, WA

RESPONDED TO CUSTOMER QUESTIONS REGARDING PRODUCTS, PRICES AND AVAILABILITY.

CREATED NEW STRATEGIES FOR IMPROVING CUSTOMER SERVICE STANDARDS WITHIN THE ORGANIZATION.

EVALUATED NEEDS OF DEPARTMENTS AND DELEGATED TASKS TO 8+ STAFF MEMBERS TO OPTIMIZE OVERALL PRODUCTION.

OCTOBER 2023 - JANUARY 2024

STOCKER, WALMART - TUMWATER, WA

INSPECTED STOCK FOR DAMAGE OR DEFECTS AND REPORTED ISSUES TO MANAGEMENT.

STOCKED SHELVES WITH NEWLY ARRIVED PRODUCTS.

STOCKED SHELVES WITH NEW MERCHANDISE AND CHECKED FOR OUTDATED OR DAMAGED ITEMS.

OCTOBER 2018 - JULY 2023

GENERAL MANAGER, JIFFY LUBE - LACEY, WA

MONITORED INVENTORY LEVELS AND PLACED NEW ORDERS FOR MERCHANDISE TO KEEP SUPPLY WELL-STOCKED.

ESTABLISHED AND MAINTAINED EFFECTIVE COMMUNICATION WITH 10+ STAFF MEMBERS TO ENSURE EFFICIENT OPERATIONS.

CREATED SCHEDULES AND MONITORED PAYROLL TO REMAIN WITHIN BUDGET.

JANUARY 2018 - JUNE 2018

TEAM LEADER, FEMA - SAN JUAN, PR

EVALUATED NEEDS OF 10+ TEAM MEMBERS AND DELEGATED TASKS TO OPTIMIZE OVERALL PRODUCTION.

COORDINATED TEAM ACTIVITIES AND DELEGATED TASKS TO ENSURE EFFICIENT COMPLETION OF PROJECTS.

COORDINATED DAILY OPERATIONS, ENSURING TEAM ADHERENCE TO COMPANY POLICIES AND PROCEDURES.

JUNE 2017 - JANUARY 2018

SALES AGENT, COMMSENCE - AGUADILLA, PR

DEVELOPED CUSTOMIZED SALES TECHNIQUES TO SUCCESSFULLY SELL AND UPSELL SERVICES TO NEW AND EXISTING CLIENTS FOR MULTIPLE COMPANIES.

ENGAGED POSITIVELY WITH OVER 100 CALLS, PROVIDING PROFESSIONAL, AND POLITE SUPPORT FOR SALES AND SERVICE NEEDS.

SCHEDULED MEETINGS WITH CURRENT AND PROSPECTIVE CUSTOMERS TO DISCUSS THEIR BUSINESS NEEDS.

EDUCATION

MAY 2016

AUTOMOTIVE TECHNICIAN MAINTENANCE, AUTOMECHA TECHNICAL COLLEGE, AGUADILLA, PR

APRIL 2015

LEGAL ASSISTANT, U.S. ARMY, FT. JACKSON, SC

Notary public earned for the state of South Carolina

FEBUARY 2007

FINANCIAL SPECIALIST, U.S. ARMY reserve, ft devens rfta, ma

SEPTEMBER 2003

INTEROFFICE COMMUNICATIONS, BUSINESS COMPUTER TRAINING INSTITUTE, LACEY, WA

NOVEMBER 1999

ASSOCIATE OF SOCIALOGY, PIERCE COLLEGE OF FT LEWIS, JBLM, WA

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