Customer Service Representative
Resume:
Ayesha Khatun
**** ************ ***, ***#**, Bronx NY
10460
*************@*****.***
Objective
Dedicated and compassionate professional with experience in customer service and healthcare support. Currently pursuing a Bachelor of Science in Business Administration with a strong foundation in architecture technology and practical skills in team collaboration, communication, and problem-solving. I am seeking opportunities to contribute to organizational success through exceptional service, management, and administration support.
Professional Experience
Home Health Aide
Senior Care, Bronx, NY
June 2022 – Present
• Provide compassionate care to elderly clients, assisting with daily activities including grooming, bathing, and meal preparation.
• Build trusting relationships with clients to ensure their comfort and well-being.
• Utilize critical thinking to identify and address clients’ needs effectively. Customer Service Representative
Popeyes Louisiana Kitchen, NYC, New York
May 2019 – December 2020
• Delivered excellent customer service through in-person interactions, phone calls, and live chat support.
• Resolved customer inquiries efficiently, consistently achieving high satisfaction ratings.
• Trained three employees on customer service best practices and sales techniques.
• Processed in-person and online sales orders with accuracy and professionalism. Education
Bachelor of Science in Business Administration
Purdue University Global, West Lafayette, IN
April 2024 – Expected Graduation April- 2025
Associate in Architecture Technology
Queensborough Community College, New York
April 2021 – June 2023 completed (42 Credits)
Associate Degree in Architecture Technology (U.S. Equivalent) Bangladesh Technical Education Board, Dhaka, Bangladesh January 2014 – March 2017
Key Skills
• Technical Proficiency: Proficient in Microsoft Office, Excel, Google Drive, professional email writing, file organization, internet research, Canva design, Abobe suits. AutoCAD design.
• Administration supports.
• Customer Service: Strong relationship-building and problem-solving skills.
• Teamwork: Collaborated with cross-functional teams to improve communication and address challenges.
• Communication: Fluent in English and Bengali (speaking and writing), conversational in Hindi.
• Management & Organization: Skilled in prioritizing tasks, training employees, and maintaining records.
Languages
• English: Fluent (speaking and writing)
• Bengali: Fluent (speaking and writing)
• Hindi: Conversational
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