Accounts Receivable Customer Service

Abosede Olayemi B. Victoria

Mount Pearl, Newfoundland and Labrador

+1-647-***-**** ********@*****.***

http://www.linkedin.com/in/yemmyabosede

Professional Summary

Highly organized and detail-oriented Accounts Receivable Professional with over 10 years of experience in managing and streamlining billing and collections processes. Proficient in ensuring accurate, timely student billing and collections, resolving complex inquiries, and maintaining strong relationships with students and corporate clients. Skilled in computerized accounting softwares, with solid knowledge of accounting principles and practices, strong analytical skills, and a collaborative approach to team success. Core Competencies

• Accounts Receivable Management

• Student & Corporate Collections

• Billing & Invoicing

• Account Analysis & Reconciliation

• Accounting Software (e.g., QuickBooks, Campus Login etc)

• Customer Service & Issue Resolution

• Team Collaboration

• Organizational & Time Management Skills

• Strong Verbal & Written Communication

Professional Experience

Accounts Receivable Coordinator

Computek College of Business, Healthcare & Technology – Toronto, Ontario January 2023 – May 2024

• Was responsible for ensuring the accuracy and integrity of the College's student billing and collection process for over 1800 Students, addressing discrepancies, and supporting data-driven decision-making.

• Planned, organized, and coordinated collections for outstanding student balances and OSAP(Ontario Student Assistant Program) accounts, securing timely payments and improving cash flow by processing/recovering over $12m in less than 1year. Overdue balances reduced from 49% to less than 5% in 2023.

• Analyzed accounts for various charges, including First Aid, CPR and Student ID Card fees, maintaining up-to-date records and accurate billing.

• Identified and recommended refunds and invoice adjustments for approval from the appropriate delegated authority, ensuring compliance with policies and a positive customer experience.

• Managed and resolved student inquiries, achieving over 90% reduction in customers’ complaints while demonstrating a customer-focused approach and efficient problem-solving skills.

• Documented all collection activities, prepared detailed reports for management, and supported audits with accurate, organized records. Achieved using both campus Login and QuickBooks software.

• Worked closely with over 100 Staff including, Financial Aid, Admission and other College staff, enhancing communication and efficiency across departments to address student billing needs.

• Reviewed and reconciled daily Ontario Student Assistance Program(OSAP) report with Financial Aid Office disbursement report.

Accountant,

TRINITY INTERNATIONAL COLLEGE October 2013 –June 2021

• Managed Accounts Receivables for 600 Students through Ledgers and reduced error to near zero%

• Prepared various Accounting Records through QuickBooks Software and reported–timely and with accuracy.

• Accurately recorded and processed Accounts Payable for about 100 Suppliers,

• Administered expense requisitions and retirements.

• Managed the College Imprest Accounts/Petty Cash

• Coordinated Bank Lodgments/Pick Ups and Reconciled Bank Statements

• Managed 250 Staff Payroll and prepared income tax returns and other deductibles.

• Participated in month end reporting and provided information for audits.

• Managed relationships with Parents of over 600 Students and achieved an over 85% reduction in customer complaint.

Accounts/Admin Executive

DA SPURLINK VENTURES, Training Outfit 2010 - 2012

• Responded to Customers ‘enquiries.

• Recorded and processed accounts payable/receivable, requisitions, and retirements

• Prepared regular reports and cash flow statements.

• Coordinated bank lodgments and cash pick ups

• Managed Staff Payroll

• Performed timely Bank Reconciliation

Education

Post Graduate Diploma, Strategic Management - Accounting Specialization Centennial College of Applied Art and Technology, Toronto, Ontario 2022 Ontario College Graduate Certificate

Lagos State University, Accounting, Lagos Nigeria

Bachelors (BSc.) Accounting 2006

Professional Certification

Associate Chartered Accountant (ACA)

Institute of Chartered Accountants of Nigeria (ICAN) 2019

Contact this candidate