Front Desk Quality Assurance
Resume:
Alex Winter
Franklin, TN *****
**********@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Document Control Specialist
Lellyett & Rogers-Nashville, TN
July 2024 to January 2025
• Communicate with industry professionals to collect drawing and closeout documentation
• Prep documents and perform quality assurance prior to posting to the document portal
• Willingness to contribute to fulfill FIS departmental needs outside of daily responsibilities Site Coordinator
Boys & Girls Clubs of America-Spring Hill, TN
August 2023 to July 2024
• Utilize tracking software and computer equipment to accurately document member sign- in and sign- out procedures.
• Greet families, guests/visitors, members and volunteers as they enter the Club. Answer front desk phone politely and professionally.
Compliance Specialist
CentralSquare Technologies-Lake Mary, FL
July 2021 to December 2021
• Work with U.S and Canadian police agencies to ensure employees are able to assist with their software needs.
• Responsible for ensuring all required new hires and existing employees receive required CJIS paperwork.
• Coordinate and oversee fingerprinting of all CJIS employees and maintain all employee files. Operations Support Desk
Ravago Americas-Orlando, FL
June 2021 to July 2021
• Organize and manage internal Export, Quality, and Inventory Department requests
• Complete reporting for Business Development, Quality, and Purchasing departments
• Manage Tableau documentation and New CRM Accounts CRM Product Support Specialist
Entec Polymers-Orlando, FL
February 2018 to May 2021
• Leads the System Support Ticket Process, CRM Testing, and User issues
• Managed CRM System Data Maintenance
• Collaborated on establishing the Processes for our CRM. Regulatory Coordinator
Ravago Americas-Orlando, FL
December 2016 to February 2018
• Obtain, Store, and Manage Safety Data Sheets and numerous Regulatory documents and statements via numerous vendors
• Create documentation to meet Regulatory Standards based on material information.
• Supply documentation and answer any customer regulatory questions posed by Enter and Amco Employees
• Assist in the PPAP approval process for customers attempting to abide by automotive OEM's Certifications Coordinator
Ravago Americas-Orlando, FL
March 2015 to December 2016
-Obtain, Store, and Create Certificates of Analysis for Material sold and currently in Inventory
-Creation of Certificate of Origin on Ravago letterhead per self-obtained information from Vendors
-Completion, distribution, and creation of barcode labels per Customer's specifications.
-Support Customer Service and other departments in Certification and Barcode questions Crew Trainer
Walt Disney World
2014 to 2015
Facilitate employee Orientation training programs covering technical, resort and concierge operations, One of ten employees out of 2,000 tasked with managing and facilitating instruction courses. Resort Concierge
Walt Disney World
2013 to 2015
Accept & enter reservations into computer, check guests in & out of resort and assist with stay planning. Skillfully address & resolve various problems and collaborate with other staff members on events. Walt Disney World-Orlando, FL
2012 to 2015
Front Desk Cashier & Runner
Walt Disney World
2012 to 2013
Checked guests in & out of resort and coordinated luggage deliveries to rooms. Served as go-to problem-solver for difficult and unusual situations. Guest Services Intern
Staybridge Suites-Lincolnshire, IL
2011 to 2011
Provided customer service and assistance at front desk in collaboration with General, Sales, Housekeeping
& Engineering Managers and Food & Beverage team.
Attained position of Relief Manager conducting operations in absence of regular personnel as necessary. Administrative Assistant Intern
Lincolnshire Marriott Resort & Theater-Lincolnshire, IL 2007 to 2008
Proficiently acquired subscription renewals as member of Accounting and Box Office Departments. Streamlined subscription processes to boost profitability compared to previous year's numbers. Education
Bachelor of Arts in Organizational Communication, Business, Gender & Diversity Studies
Xavier University - Cincinnati, OH
August 2008 to May 2012
Bachelor's degree
High school diploma or GED
Associate's degree
Skills
• Project management
• Manufacturing
• Research
• Customer service
• Organizational skills
• System design
• Data management
• SaaS
• Scrum
• User Acceptance Testing
• Product demos
• Account management
• SharePoint
• Inventory
• Business analysis
• Animal care
• Email marketing
• Microsoft Access
• PPAP
• problem solving
• Data Analysis
• Lean
• Document management
• Basic math
• Hospitality
• Pivot tables
• Sports coaching
• Statistics
• Data analytics
• Quality systems
• Salesforce
• Microsoft Office
• Account management
• Continuous improvement
• Internal audits
• Technical writing
• Documentation review
• Writing skills
• Windows
• Video editing
• Driving
• Systems analysis
• Computer networking
• Event planning
• Quality systems
• Microsoft Office
• Technical support
• Revenue management
• Guest services
• Salesforce
• Technical writing
• Quality control
• Cash register
• English
• Visio
• Customer service
• Software development
• Sales
• Visio
• Data mining
• Mentoring
• Contract management
• Jira
• Software troubleshooting
• Software testing
• Six Sigma
• Leadership
• Customer support
• LMS
• Process Improvement
• Test Cases
• Software deployment
• Pet care
• Research
• Mobile devices
• Travel planning
• Maintenance
• Customer support
• Compliance management
• ERP systems
• APIs
• Marketing
• Teaching
• Presentation skills
• Administrative experience
• Public speaking
• Time management
• Business requirements
• Microsoft Outlook
• Microsoft Office
• Google Suite
• ERP systems
• FDA regulations
• Kanban
• Computer science
• Customer relationship management
• Cash Handling
• Operating systems
• Microsoft Word
• Phone etiquette
• Statistics
• Communication skills
• Digital marketing
• Video editing
• Microsoft SQL Server
• SaaS
• Analysis skills
• Requirements Gathering
• Data analytics
• Sports coaching
• User acceptance testing
• Quality Assurance
• Software deployment
• Jira
• Adult education
• Data collection
• Canva
• Scrum
• Autism experience
• Microsoft Outlook
• Google Suite
• Marketing
• Filing
• Web accessibility
• Lean manufacturing
• iOS
• Order entry
• Business intelligence
• Teaching
• Product development
• Continuous improvement
• Power BI
• Typing
• SQL
• Organizational skills
• Process management
• Pivot tables
• Inside sales
• Business development
• Technology
• Microsoft Excel
• Training & development
• Google Docs
• Software testing
• Remote access software
• Lean
• Regulatory reporting
• Documentation review
• Communication Skills
• Quality assurance
• Tableau
• Project management
• Document management
• Microsoft Access
• Quality control
• Lean Six Sigma
• Classroom experience
• Help desk
• Customer relationship management
• APIs
• PPAP
• Test management tools
• ADP
• Retail sales
• Agile
• Teaching
• CRM software
• Presentation skills
• Software development
• Systems analysis
• Crystal Reports
• ISO 9001
• training
• Adobe Acrobat
• EDI
• Business Analysis
• Communication skills
• Typing
• Test cases
• Document management systems
• Data collection
• Experience with children
• Computer literacy
• SDLC
• Document management systems
• Agile
• Sales
• Microsoft Word
• Hotel management
• Data analytics
• Tableau
• Windows
• Software troubleshooting
• Mentoring
• Database management
• Product Development
• Microsoft Powerpoint
• Help desk
• Desktop support
• VPN
• Google Analytics
• Microsoft Excel
• Calendar management
• Adobe Acrobat
• Order entry
• VPN
• Microsoft Powerpoint
• Food safety
• Time management
• Databases
• Quality assurance
• Business Requirements
• Team Management
• Lean Six Sigma
• Childcare
• Data visualization
• Training & development
• Computer literacy
• Team management
• Data visualization
• Hotel experience
• iOS
• Google Docs
• Analytics
• Organizational Skills
• Computer skills
• Application support
• IT support
• Leadership
• Front desk
• Hotel experience
• Problem management
• Project implementation
• Hospitality
• Sales support
• Business intelligence
• Analytics
• ISO 9001
• Upselling
• Google Analytics
• Computer hardware
• Instructional design
• Relationship management
• Office experience
• Regulatory reporting
• Data entry
• Classroom experience
• Knowledge management
• SharePoint
• Analysis skills
• Crystal Reports
• Six Sigma
• Data analysis skills
• retail sales
• Cash handling
Certifications and Licenses
Driver's License
Certified Notary Public
First Aid Certification
CPR Certification
Six Sigma Certification
Assessments
Technical support — Proficient
November 2021
Performing software, hardware, and network operations Full results: Proficient
Technical support: Customer situations — Proficient November 2021
Responding to technical support situations with sensitivity Full results: Proficient
Management & leadership skills: Impact & influence — Proficient January 2022
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Work style: Reliability — Proficient
December 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Work style: Professionalism — Proficient
March 2024
Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Proficient
Attention to detail — Proficient
December 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Work motivation — Proficient
March 2022
Level of motivation and discipline applied toward work Full results: Proficient
Verbal communication — Proficient
October 2023
Speaking clearly, correctly, and concisely
Full results: Proficient
Administrative assistant/receptionist — Proficient March 2024
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Time management skills — Proficient
March 2024
Managing one's own time to complete tasks quickly and efficiently Full results: Proficient
Work style: Reliability — Proficient
August 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Teamwork: Interpersonal skills — Proficient
March 2021
Responding to challenging team situations at work
Full results: Proficient
Basic maintenance and repair — Proficient
February 2024
Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities
Full results: Proficient
Technical support — Proficient
July 2022
Performing software, hardware, and network operations Full results: Proficient
Project timeline management — Proficient
March 2021
Prioritizing and allocating time to effectively achieve project deliverables Full results: Proficient
Scheduling — Proficient
February 2024
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Work style: Reliability — Proficient
April 2024
Tendency to be reliable, dependable, and accountable at work Full results: Proficient
Analyzing data — Proficient
March 2021
Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data Full results: Proficient
Customer service — Proficient
January 2022
Identifying and resolving common customer issues
Full results: Proficient
Front desk agent (hotel) — Proficient
March 2024
Selecting hotel rooms based on requests and identifying errors in hotel data Full results: Proficient
Customer focus & orientation — Proficient
January 2022
Responding to customer situations with sensitivity Full results: Proficient
Sales skills — Proficient
February 2024
Influencing and negotiating with customers
Full results: Proficient
Spreadsheets with Microsoft Excel — Proficient
November 2021
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient
HR: Compensation & benefits — Proficient
April 2021
Knowledge of compensation and benefits programs
Full results: Proficient
Customer focus & orientation — Proficient
August 2022
Responding to customer situations with sensitivity Full results: Proficient
Front desk agent (hotel) — Proficient
August 2022
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient
Working with MS Word documents — Proficient
November 2021
Knowledge of various Microsoft Word features, functions, and techniques Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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