Facilities and Operations Manager Supply Chain
Resume:
DONALD HARRISON
PROFESSIONAL SUMMARY
Seasoned Facilities and Operations Manager with over 20 years of comprehensive experience in streamlining business operations, enhancing service delivery, and driving performance improvements across diverse sectors. Proven expertise in managing large teams, developing and executing business strategies, and maintaining high standards of operational excellence. Adept at aligning client objectives with performance metrics, implementing best practices and KPIs, and conducting detailed analysis to identify and capitalize on improvement opportunities. Demonstrates a strong track record in overseeing facility operations, optimizing supply chain processes, and ensuring compliance with safety and regulatory standards. Recognized for exceptional leadership, strategic planning, and the ability to foster a culture of teamwork and continuous improvement. Strong work ethic and commitment to achieving excellence.
• Ability to manage budgets effectively, ensuring cost control and financial efficiency in facility operations
• Expertise in developing maintenance programs to enhance longevity and reduce unexpected repairs
• Skilled in managing emergency calls and repairs, ensuring swift resolution and minimal disruption
• Proficient in planning site visits, asset reviews, performance audits, and routine maintenance
• Committed to continuously increasing quality and reducing costs while meeting customer SOPs
• Able to oversee all aspects of building functions, ensuring safety, compliance, and operational efficiency
• Strong leadership and communication skills, fostering a positive and collaborative work environment
• Skilled in mediation, problem-solving, and conflict resolution to ensure a smooth workflow
• Exceptional organizational and time management skills with sound multitasking abilities Technical Skills: Microsoft Office Suite (Excel, WordPerfect 6.0), Lotus 1-2-3, AS400, D-base 3, CRT, Paradox, Work Order Systems, RF Scanner Experience, Forklift Training, OSHA 10 Certification Financial and Accounting Skills: Knowledge of Accounting Cycle, Financial Statements Process Improvement and Management: In-House Six Sigma, LEED, Change Management, Kaizen, Gemba-Walk, Continuous Improvement, Process
Management
Facility Manager EMCOR Apr 2022 – Present
• Develop strategies aligning facility operations with client goals, ensuring performance measurements meet business objectives.
• Establish best practices and KPIs to effectively manage and evaluate facility performance according to client needs.
• Monitor and drive service levels across portfolios, collaborating with GMs and clients to set performance metrics.
• Analyze monthly reports to ensure strategic alignment and optimize service delivery while identifying improvement opportunities.
• Conduct regular meetings with clients and leadership to review performance, address issues, and achieve business objectives.
• Act as the primary point of contact for clients, resolving inquiries and ensuring high levels of client satisfaction.
• Coordinate service delivery, review work requests, and address deviations from performance standards to ensure consistent results.
Key Accomplishments
Implemented cost-saving measures that reduced operational expenses by 12% annually without compromising service quality.
Streamlined workflows and introduced training programs, resulting in a 25% increase in team productivity and efficiency.
DH
PERSONAL INFORMATION
********@*****.***
Chicago, IL
SKILLS
• Facility Operations Management
• Strategic Business Planning
• Service Level Agreement (SLA)
Management
• Performance Metrics Development
• Operational Strategy Alignment
• Comprehensive Reporting &
Analysis
• Client Relationship Management
• Continuous Improvement
• Team Leadership & Development
• Supply Chain Optimization
• Warehouse Management
• Performance Monitoring &
Enhancement
• Strategic Initiative Implementation
• Service Delivery Management
• Client Performance Reviews
• Project & Budget Management
• Safety & Compliance Oversight
• Regulatory Compliance Adherence
• Employee Training and
Development
• Vendor & Contractor Coordination
• Operational Efficiency
Improvement
• Quality Assurance & Control
• Risk Assessment & Management
• Process Optimization & Automation
• Business Metrics Analysis
• Operational Excellence Strategies
• Critical Thinking & Decision-making
EMCOR Customer Service Award:
Awarded for Excellence
CORE COMPETENCIES
TECHNICAL SKILLS
AWARDS & RECOGNITIONS
PROFESSIONAL EXPERIENCE
Facilities and Operations Manager
Strategic Facilities Operational
Excellence Leader and Performance
Improvement Expert
Operations Management/Supply Chain DHL May 2016 – Apr 2022
• Led and developed a team of associates, ensuring alignment with performance goals and fostering a positive work environment.
• Assigned tasks, set deadlines, and reviewed work performance in accordance with company policies and procedures.
• Conducted performance evaluations, provided coaching, implemented corrective actions, and trained employees to enhance skills.
• Monitored security activities, ensuring compliance with DHL’s policies and conducting bi-annual Safety Methods Training.
• Established a collaborative work environment, promoting teamwork, employee empowerment, fairness, and consistency.
• Supported HR functions: payroll, recruitment, and disciplinary actions, and participated in the hiring process for new employees.
• Liaised between the facility, vendors, and postal clerks, ensuring updated knowledge of postal rates and regulatory changes. Key Accomplishments
Enhanced warehouse operations, achieving a 20% increase in processing efficiency and meeting performance targets.
Implemented safety protocols that led to a 30% reduction in workplace accidents and incidents over three years. Branch Operations and Facilities Manager/Supply Chain Averus Aug 2015 – Mar 2016
• Supervised and managed up to 25 technicians, scheduling daily workloads and ensuring operational efficiency.
• Oversaw the maintenance and repair of a fleet of 30 service vehicles, coordinating with the automotive department.
• Conducted daily one-on-one sessions and bi-weekly OSHA training, ensuring compliance with safety regulations and practices.
• Managed facilities care, service, and maintenance within a food service environment while meeting operational standards. Key Accomplishments
Improved operational efficiency by 20% through effective scheduling, training, and management of technician performance.
Consistently met business metrics goals, achieving an 85%+ rate in customer appointments, satisfaction, and response times. Operations Manager/Trainer/Supply Chain United Parcel Services Nov 2011 – Aug 2015
• Managed and scheduled 10-12 employees, overseeing customer service, productivity, and quality of operations.
• Oversaw freight handling, claims prevention, dock safety, pick-up and delivery, and road dispatch activities to ensure compliance.
• Implemented loss prevention strategies, ensuring adherence to company safety standards and minimizing operational losses.
• Delivered exceptional customer service by utilizing strong multitasking, administrative, and problem-solving skills.
• Worked with central dispatch to meet departmental goals, ensuring efficient freight movement and operational effectiveness. Key Accomplishments
Achieved a 40% reduction in workplace accidents by introducing and enforcing new safety protocols.
Reduced freight delays by 30% by optimizing scheduling and coordinating closely with central dispatch. Warehouse Associate 2/Supply Chain Cardinal Health May 2008 – Nov 2011
• Managed the end-to-end process of product flow, from receipt through to shipment, ensuring timely delivery to major clients.
• Oversaw receiving, picking, packing, and shipping pharmaceutical products, adhering to strict service parameters.
• Ensured compliance with Hazmat, HIPAA, OSHA30, and DOT regulations, maintaining high standards of safety. Key Accomplishments
Improved warehouse operational efficiency by 25% through streamlined processes and effective task management.
Achieved a 15% reduction in shipping errors by implementing rigorous quality control measures. Multi Facilities Manager/Coverall-Contractor Continental Midland, LLC June 2002 – May 2008
• Supervised a team of 8-10 employees, managing janitorial, maintenance, contractor services, and security for facility operations.
• Coordinated the maintenance and upgrading of a facility serving 120 employees across three shifts, liaising with vendors.
• Led complex technological projects within budget and time constraints, including recruiting, hiring, and training personnel. Key Accomplishments
Improved facility operational efficiency by 20% through effective management of janitorial and maintenance services.
Completed multiple high-impact technological projects on time and within budget for improved facility capabilities. ADDITIONAL EXPERIENCE
Franchise Owner Coverall Mortgage Broker and Originator Non-Profit Contribution Be Kind Ashford University Clinton, IA
M.A. in Human Services In Progress
B.S. in Organizational Management Graduated: June 2014 Robert Morris University Chicago, IL
Associate of Applied Science in Business Administration/Computer Business Systems Graduated: June 1995 John Hirsch: Sales & Marketing Training Steven Glen: Developing Capable People Training EDUCATION
TRAINING AND CERTIFICATION
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