Administrative Assistant Human Resources

Natasha McKeown Administrative Assistant

Experience

Temporary HR Assistant Brink Company, Black Hawk, SD SEP '24 - NOV '24

****************@*****.*** Blackhawk, SD 57718

Experienced HR and Accounting professional with a proven track record of maintaining accurate records, managing compliance, and improving processes. Skilled in coaching and mentoring, complaint resolution, and performance monitoring. Strong attention to detail and proficiency in accounting software. Methodical and results-driven professional with strong experience in human resources tasks, including recruitment, onboarding, and employee relations. Skilled in maintaining accurate records, processing payroll, and ensuring compliance with company policies and labor laws. Efficiently manages multiple tasks with minimal errors, demonstrating solid work ethic that values order and precision. Seeking role of HR Assistant, bringing comprehensive knowledge of HR practices and strong organizational skills to support effective personnel management.

Detail-oriented professional with experience in records management, Microsoft Office, and customer service. Frequently praised as hard-working by peers, I can be relied upon to help your team achieve its goals. Supported day-to-day operations of HR functions and duties. Maintained confidentiality of sensitive employee information at all times. Maintained employee records including benefits, leaves of absence, performance reviews and disciplinary actions.

Created photocopies, faxed documents, and performed other clerical functions. Filed papers and documents into employee files.

Assisted with recruitment and onboarding processes, including scheduling interviews, coordinating background checks and collecting new hire paperwork. Managed employee database and provided HR reports as requested. Responded to employee questions regarding logins, resetting passwords as needed. Maintained and updated employee records to support accuracy and compliance. Maintained positive relationships with employees throughout their employment lifecycle, providing guidance on policies and procedures as needed.

Processed, verified and maintained personnel related documentation, including staffing, recruitment, training, grievances, performance evaluations, classifications, and employee leaves of absence. Provided administrative support to Human Resources Department by preparing correspondence, maintaining personnel files, and entering data into HRIS system. Organized new employee files, paperwork for terminated employees, and worker's compensation files. Updated employee job descriptions, performance reviews, and disciplinary actions. Provided administrative support to managers by scheduling meetings, arranging conference calls and taking notes during meetings.

Accounting Administrative Assistant Innovative Materials and Processes, Rapid City, SD MAR '24 - AUG '24

Performed customer service functions by answering employee requests and questions. Researched discrepancies between vendor invoices and purchase orders before payments were made. Created, maintained and entered information into databases. Operated office equipment, such as fax machines, copiers, and phone systems and arranged for repairs when equipment malfunctions.

Greeted visitors and callers and handled inquiries and directed them to appropriate persons according to needs.

Made copies of correspondence and other printed material. Ordered and dispensed supplies to maintain office inventory. Maintained timekeeping information and submitted and processed payroll. Opened, read, route, and distributed incoming mail and other materials and answer routine letters. Prepared invoices for billing clients.

Performed general office duties, such as filing, answering telephones, and handling routine correspondence. Performed daily cash management activities, such as preparing deposits and processing payments. Developed and maintained detailed financial records, including accounts payable and receivable, payroll, invoicing and bank reconciliations.

Managed list of outstanding accounts payable, general ledger, and vendor files. Reconciled records of bank transactions.

Received, record and bank cash, checks, and vouchers. Managed accounts payable weekly check run.

Prepared batches of accounts payable invoices for data entry. Calculated, prepared and issue bills, invoices, account statements and other financial statements according to established procedures.

Provided support for accounts receivable activities, such as generating customer invoices, tracking outstanding balances and collecting on past due accounts. Prepared monthly balance sheets, income statements and other financial reports as needed. Operated computers programmed with accounting software to record, store, and analyzed information. Developed and maintained accurate financial records. Collaborated with accounting team to perform month-end close activities. Matched order forms with invoices and recorded necessary information. Assisted with month-end closing activities such as accruals, allocations and amortization entries. Communicated effectively both verbally and written with colleagues at all levels across the organization. Reconciled and noted and reported discrepancies found in records. Reconciled discrepancies between accounting documents by researching source documents for missing information or errors in calculations.

Reconciled credit cards and other corporate accounts. Provided administrative support to the finance department as needed. Processed journal entries to accurately reflect business transactions in the general ledger. Team Lead SAS Retail Services, Rapid City, SD

JUN '22 - FEB '24

Classified, recorded and summarized numerical and financial data to compile and keep financial records, using journals, and ledgers and computers.

Reviewed expense claims submitted by employees for reimbursement purposes according to corporate guidelines.

Debited, credited, and totaedl accounts on computer spreadsheets and databases, using specialized accounting software.

Executed various administrative and support duties to assist accounting team members. Coded documents according to company procedures.

Performed personal bookkeeping services.

Operated 10-key calculators, typewriters, and copy machines to perform calculations and produced documents.

Accessed computerized financial information to answer general questions and give details on specific accounts.

Monitored compliance with established internal controls procedures to ensure accuracy of financial information reported.

Complied with federal, state and company policies, procedures, and regulations. Compiled statistical, financial, accounting, and auditing reports and tables pertaining to such matters as cash receipts, expenditures, accounts payable and receivable and profits and losses. Calculated costs of materials, overhead and other expenses, based on estimates, quotations and price lists. Leveraged software programs to find, edit, and validate accounting data. Analyzed variances between actual results and planned objectives to identify areas needing improvement or cost savings initiatives.

Compiled and analyzed financial information to prepare reports for senior management. Maintained fixed asset ledgers in accordance with company policy. Implemented new accounting policies and procedures to improve accuracy of financial reporting processes. Demonstrated ability to manage multiple tasks while remaining adaptable and flexible. Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard

Trained new staff in relevant processes and procedures Delegated daily tasks to team members to optimize group productivity Delegated tasks appropriately according to individual skill sets Resolved escalated customer complaints or queries promptly and efficiently Monitored team progress and enforced deadlines

Identified opportunities for process improvements, implementing changes when required Monitored team performance against targets, taking corrective action where necessary Motivated staff through positive reinforcement techniques Conducted performance appraisals for team members, providing feedback and identifying areas of improvement

Ensured compliance with company policies and procedures throughout the team Sales Agent Representative SatCom Marketing, Rapid City, SD NOV '20 - FEB '22

Office Manager Serenity Mental Health Services, Blackhawk, SD MAY '03 - MAY '21

Developed strategies to increase team productivity and improve customer service levels Fostered positive employee relationships through communication, training, and development coaching Maintained accurate records of employee attendance and task completion times Held regular one-on-one coaching sessions with staff members to encourage personal development Offered training and support to keep team members motivated and working toward objectives Kept work areas clean, neat and free of safety hazards to maximize efficiency Reviewed completed work to verify consistency, quality and conformance Assigned projects and distributed tasks to team members as per area of expertise Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries

Processed orders accurately while maintaining high level of accuracy when entering data into system Prepared and presented presentations to potential customers about the benefits of our products Followed up on pending orders and customer inquiries in a timely manner Maintained strong relationships with existing clients by providing excellent customer service Participated in training sessions designed to keep up-to-date on changes within the industry Provided customers with product information and advice on selection, use, and care of products Developed key customer relationships to increase sales Monitored customer order process and addressed customer issues Placed orders and answered customer questions in-person, through email and over phone to maximize customer service

Improved overall customer purchasing experiences to promote steady revenue Created successful strategies to develop and expand customer sales Developed customized sales techniques to successfully sell and upsell services to new and existing clients Presented products and services to prospective and existing customers to meet client needs Adhered to company initiatives and achieved established goals Drove substantial sales through suggestive selling and by promoting add-on purchases Maintained filing system for records, correspondence and other documents Answered phone calls, responded to emails, routed mail and coordinated courier services Managed office inventory and placed new supply orders Tracked invoices and payments to ensure accuracy of accounts receivable and payable information Monitored payments due from clients and promptly contacted clients with past due payments Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel

Resolved customer inquiries in a timely manner while maintaining positive relationships with clients Ordered supplies and equipment to maintain adequate inventory levels Store Manager Mg Oil, Rapid City, SD

SEP '18 - APR '20

Performed general bookkeeping duties such as reconciling bank statements and creating journal entries Maintained impeccable office organization to support efficiency, professionalism and performance objectives Reviewed files and records to obtain information and respond to requests Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records

Handled scheduling and managed timely and effective allocation of resources and calendars Used judgment and initiative in handling confidential matters and requests Coded and entered daily invoices with in-house accounting software Recruited, trained and supervised new employees

Conducted daily store operations, including opening and closing procedures and cash handling Managed inventory tracking and physical inventory counts to minimize loss Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties Resolved customer complaints in a timely manner

Created weekly work schedules for store personnel

Trained and mentored associates to teach daily tasks and procedures Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage

Oversaw inventory management through cycle counts, audits and shrinkage control Monitored employee performance and identified performance gaps for corrective action Managed daily banking activities such as deposits and withdrawals Built customer confidence by actively listening to concerns and complaints and quickly resolving issues Completed thorough opening, closing and shift change functions to maintain operational standards each day Updated and maintained store signage and displays

Prepared weekly schedules to verify proper floor coverage within fiscal guidelines Ensured compliance with safety regulations and company policies Enhanced customer satisfaction and store operations through relationship building and daily problem-solving Monitored inventory levels and placed orders to restock shelves Established customer service standards and monitored staff compliance Maintained accurate records of employee performance reviews Strengthened work flow productivity by hiring, managing and developing top talent Generated repeat business by responding to customer concerns with friendly and knowledgeable service Performed regular price checks to ensure competitive pricing Established store tactics and strategies to achieve operational performance and sales goals Preserved product quality by maintaining stockrooms and disposing of damaged items Delegated work to staff, setting priorities and goals Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs

Used excellent verbal skills to engage customers in conversation and effectively determine needs and Education

Colorado Christian University, Denver, CO

Completed coursework towards Some College in Psychology Colorado Technical University, Colorado Springs, CO Completed coursework towards Some College in Business Administration Western Dakota Technical Institute, Rapid City, SD Completed coursework towards Some College in Medical Administrative Services Skills

Regulatory Compliance Performance Monitoring Production Monitoring Schedule Management Complaint Resolution Operations Management Coaching and Mentoring Performance Improvement Diversity and Inclusion Workplace Safety Quality Control Hiring and Training Retail Employee Training Profit and Loss Management Retail Operations Problem-Solving Stockroom Management Cost Control Promotional planning Store Opening and Closing Shift Scheduling Sales Leadership Staff recruitment Scheduling knowledge Friendly and outgoing Inventory Control Supplier Communication Merchandising ability Staff Management Visual Merchandising Quality assurance mindset Payment Processing Stock management Vendor Collaboration Dependable and reliable Customer Service Upselling and Cross Selling Process Improvements Operations Oversight Decision-Making

References

References available upon request

requirements

Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked

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