Customer Service Representative

Chrisann Freeman

**************@*****.*** 229-***-**** Richland, GA

OBJECTIVE

Dynamic and enthusiastic about securing a Customer Service Representative role, leveraging strong communication and problem-solving skills. Proven experience ensures a great fit for delivering exceptional customer care and support. WORK EXPERIENCE

alorica remote

payroll and benefits specalist Jan 2022 - Present

• Administer payroll processing for a diverse workforce, ensuring accurate and timely payment to employees.

• Manage employee benefits programs, including health insurance, retirement plans, and other company-sponsored benefits.

• Collaborate with HR and finance departments to maintain compliance with federal, state, and local regulations related to payroll and benefits.

• Resolve payroll discrepancies by collecting and analyzing information, and providing solutions to ensure employee satisfaction.

• Conduct regular audits of payroll and benefits data to ensure accuracy and integrity of records.

• Assist employees with inquiries related to payroll and benefits, providing clear and concise information to address their concerns.

• Implement process improvements to enhance the efficiency and effectiveness of payroll and benefits administration.

• Maintain confidentiality of sensitive employee information in accordance with company policies and legal requirements.

care centrix Remote

customer service Representive May 2016 - Jan 2018

• Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction in a timely manner.

• Managed a high volume of inbound and outbound calls, maintaining professionalism and adhering to company protocols.

• Assisted customers with understanding healthcare services and benefits, offering clear and accurate information.

• Collaborated with internal departments to expedite the resolution of complex customer issues and enhance service delivery.

• Documented customer interactions and transactions, maintaining detailed records to ensure continuity and quality of service.

• Identified opportunities to improve customer service processes and contributed to the development of best practices.

• Participated in training sessions to stay updated on product knowledge, company policies, and industry trends. Nelnet Remote

Customer Service Agent Jan 2018 - Dec 2021

• Provided exceptional customer service by addressing inquiries and resolving issues for clients via phone, email, and chat, ensuring a high level of customer satisfaction.

• Managed and maintained accurate records of customer interactions and transactions, updating databases with relevant information and outcomes.

• Collaborated with team members and other departments to resolve complex customer issues, ensuring prompt and effective solutions.

• Identified and escalated priority issues to appropriate personnel, ensuring timely resolution and maintaining service standards.

• Assisted in training new customer service agents by sharing best practices and providing guidance on company policies and procedures.

• Consistently met or exceeded performance metrics, including response time, resolution rate, and customer satisfaction scores.

• Participated in continuous improvement initiatives to enhance the customer service experience and streamline processes.

EDUCATION

American Intercontinental University

Associate, Computers

Stewart County High School

High School Diploma

SKILLS

Empathy • Active Listening • Multitasking • CRM Software Proficiency • Time Management • Product Knowledge • Data Entry • Conflict Resolution • Problem-Solving • Communication Skills

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