Case Manager Mental Health
Resume:
Deborah Conway
Nashua, New Hampshire 03064
*************@*****.***
Summary of Skills
Able to coordinate and prioritize multiple adhering to deadlines; flexible and easy adaptable to new concepts, ideas and responsibilities; reliable with excellent interpersonal and communication skills; self-motivated and able to work independently and as part of a team; Notary Public(10+years) Work Experience
Nashua Soup Kitchen and Shelter
Direct care staff 11/2023 to 4/2024
● Assisted residents with moving in and out of the program.
● Maintained a daily log of who was in the facility.
● Completed hourly rounds throughout the program.
Heading Home
Case Manager 12/2022 to 5/2023
● Motivational Interviewing and a collaborative approach conduct in-depth assessment to best determine the immediate client concerns and/or barriers to housing including, but not limited to: financial, legal, mental health, substance abuse, employment, health care and housekeeping
● Obtains resources and services as requested and as needed to address barriers to housing including but not limited to; CORI mitigation, credit repair, and assistance with financial applications
● Assists clients with on-going housing search activities including but not limited to, finding housing opportunities, contacting prospective landlords and/or management companies, accompanying clients to view and apply for units, attending appointments at housing agencies and other search activities as they present
● Assists client with move-in transition supports including but not limited to; furniture and furnishings assistance, budget support, and other resources and services as needed
● Monitors units for cleanliness, or property damage and address with client as needed
● Participates in all required training and professional development activities
● Observes all program and agency rules and policies Carver Hospital
Dietetic Technician 2/2019 to 9/2022
● Supervise and assist elderly, ill or disabled clients: maintained personal health & hygiene in their place of residence: also performed household chores for clients depending on their needs.s
● Preparing meals, snacks and beverages following specific procedures
● Serving meals, ensuring food safety and hygiene procedures are followed at all times
● Taking inventory of kitchen supplies and food items
● Staying current on the individual procedures and protocols for their facilities, including state-specified rules and regulations
● Setting up and taking down dining areas and assisting with kitchen maintenance and general cleaning
● Help facilitate kitchen maintenance; know comprehensive knowledge of nutritional guidelines Block by Block, Boston, MA 8/2018 to 1/2019
● Assist persons who needs assistance with how to navigate the MBTA transit system including persons with disabilities providing instructions in the employment of bridge plates or other specific needs as require; answered questions about local destinations; fare payment information and ticket gate use
Temporary associate (per diem)
Guardian House Home health Aide 2/2019 to 4/2021
● Plan patients meals,order food and supplies and provide nutritional meals. Arbor Associate, Boston MA 1/2018 to 8/2018
● Specialized staffing agency dedicated to caregivers; connecting human service professionals with companies seeking talent on a temporary basis working independently or in teams.
● Bay Cove Human Services, Boston, MA 1/2017 to 11/2017 Assist residents living in scatter sites/independent housing with support.
● Ordered food and supplies for the program.
Eliot Community Health Center, Boston MA 5/2006 to 7/2016
● Performed case management duties assigned caseloads including advocacy, assistance in gaining access to social, medical, psychiatric, housing and other services and entered daily notes regarding each guest as needed prior to end of shift. Rosie’s Place Boston MA 3/1998 to 12/2015
Residential Manager for Homeless Women
● Supervised a staff of four including relief workers, interns and volunteers
● Developed a work schedule and entered a complete account of each shift in database
● Ordered food and supplies for the program and planned outings for the gust in the overnight program
Education & Certifications
Liberal Arts Program –Roxbury Community College
Certificates: CNA, Bloodborne Pathogens; Workplace Violence; Sexual Harassment; Cultural Competence Diploma-Madison Park High School, Boston Ma
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