Human Resources Manager

Lori A. Coleman, SHRM- CP *************@*****.***

Houston, TX • 937-***-****

Career Experience

Human Resources Manager, Allpoints Surveying, Houston, TX Aug 2024 – current

• Oversee recruitment, onboarding, and retention strategies to attract and retain skilled surveyors and support staff. This includes developing job descriptions, participating in interviews, and implementing employee development programs, along with conducted a comprehensive compensation analysis for all new hires and internally promoted employees to ensure equitable pay practices across the organization.

• Manage employee relations by addressing workplace issues, providing guidance on conflict resolution, and ensuring a positive work environment. This involves regular communication with employees and managers to address concerns and improve engagement by ensuring the company's compliance with labor laws and regulations. Remained up to date with changes in employment legislation and conducted thorough investigations into legal matters, including unemployment claims and workers' compensation issues.

• Implement and oversee performance management systems to evaluate and improve employee performance. This includes conducting performance reviews, setting performance goals, and providing feedback and coaching to employees

• Spearheaded all employee engagement activities, including organizing on-site and off-site company events. Also drafted and distributed semi-monthly internal communications to all corporate members across the US, ensuring employees were informed about company updates, customer interactions, and client developments. Human Resources Manager & Operations, ROXBOX Containers, Inc. Houston, TX 2023 – March 2024

• Developed and implemented strategic recruitment and staffing plans to attract and hire qualified candidates for production, operations, and management teams. Collaborated with department managers to identify staffing needs and ensure timely recruitment processes. Addressed employee relations issues and conflicts, facilitating resolutions and enforcing company policies and procedures.

• Identified organizational training needs and coordinated training programs to enhance skills and competencies. Oversaw the performance appraisal process, guiding managers and assisting in the development of Performance Improvement Plans. Managed payroll compensation and benefits programs, ensuring accurate and timely processing.

• Ensured compliance with labor laws and regulations, staying informed about changes in employment legislation. Handled legal matters related to HR, including investigations and dispute resolution. Global Human Resources Manager, Amazon, Houston, TX 2022- 2023

• Managed direct reports for Amazon's Global Resource Call Center, providing solutions to North American employees. Developed HR practices to foster a high-performance culture focused on empowerment, quality, and productivity. Identified operational issues and implemented improvements. Administered employee compensation, including salary reviews, bonuses, and benefits, ensuring compliance with regulations.

• Evaluated call center technologies and conducted staff performance reviews. Analyzed call center trends and data for performance reports. Oversaw workforce planning and Profit & Loss alignment with company goals. Conducted confidential investigations into theft, conduct, workplace violence, and harassment, consulting with senior leadership. Assisted employees with timecard corrections, leave requests, benefits, and workplace accommodations while supervising daily performance metrics. Multi-Site Manager, Amazon, Houston, TX 2021-2022

• Managed security operations for eight Amazon delivery stations in Houston, TX, ensuring compliance with Amazon’s standards and policies. Enhanced, tracked, and reported on metrics related to shrinkage, security vulnerabilities, and workplace violence to achieve desired outcomes. Coached and trained business partners to act as extensions of Loss Prevention, equipping them to identify and escalate risk indicators.

• Investigated internal and external theft and fraud, using tools and data analysis to conduct interviews and generate reports. Implemented incident response plans to address critical issues at the facilities. Operated in an industrial environment, requiring extensive walking and moderate lifting.

• Recruited, hired, and developed candidates to elevate the performance of the security services team. Leveraged data analysis to propose process improvements and optimize security operations Lori A. Coleman, SHRM- CP *************@*****.***

Houston, TX • 937-***-****

Area Operations Manager, Amazon Fulfillment, Hebron, KY 2020-2021

● Managed a team of 189 associates in the Customer Returns warehouse at an Amazon fulfillment center, ensuring daily production goals were met. Developed strategies to improve operational processes, increasing output and efficiency. Oversaw daily operations, including staffing, scheduling, and Profit and Loss management, to meet end-of-shift goals.

● Conducted annual reviews, providing feedback to employees and evaluating their performance to support growth and development. Analyzed daily production trends to identify opportunities for adjustment and communicated necessary changes to senior leadership. Created and tracked tickets related to production equipment, employees’ timesheets, and discrepancies needing corporate attention.

● Trained and coached new team members on work processes and systems, maintaining a safe working environment through enforced safety protocols and audits. Collaborated with Human Resources on investigations involving theft, workplace violence, harassment, and other conduct issues.

Investment Operations Manager, Phillips Edison & Company, Cincinnati, OH 2017 - 2020

● In collaboration with the Vice President of Finance, I drove the company's messaging with institutional investors. Developed and managed a comprehensive and proactive investor relations program, working closely with leadership and business partners across the company. Oversaw day-to-day investor contact, averaging 70 calls per day, and actively participated in earnings call preparation and institutional investor conferences to ensure consistent execution against investor expectations.

● Provided daily feedback to the shareholder specialist team on call quality, resolution metrics, and shareholder surveys to maintain exceptional service standards. Addressed inquiries related to share liquidation, liquidity events, trust and legal documents, and dividend payments. Offered weekly support and advice to the CEO and CFO on dividend inquiries, liquidity deadlines, and fund performance.

● Partnered with PECO NOW to uncover networking opportunities for Women in Phillips Edison and managed activities at the headquarters. Developed SOPs and service manuals for the investor relations call center within 30 days, integrating company- wide resources. Created the Investor Specialist position and collaborated with Human Resources to recruit, interview, hire, and train candidates for the newly established call center. Conducted annual performance evaluations for Investor team members and provided feedback during coaching sessions.

Workplace Guidance Consultant, Fidelity Investments, Covington, KY 2015-2017

• Executed 401K Fidelity participant onboarding for 441K investors, providing investment fund recommendations and education with an average daily call volume of 90. Developed strategies to increase participant investments by offering solutions aligned with their goals. Facilitated onboarding for guidance consultants, ensuring they understood standard operating procedures and performance metrics.

• As a primary contact for specific clients within the retirement planning and guidance team, collaborated with employers and plan participants to offer consultation, investment education, and plan advocacy. Actively grew the business in collaboration with plan administrators and HR departments, serving as the liaison between clients and internal business partners.

• Developed comprehensive business relationships to provide investment direction, utilizing guidance tools to match participant needs with suitable solutions. Functioned as a dedicated retirement planner within personal investing, assisting in developing and maintaining assets for public sector companies in a designated region. Associate Director, Transamerica Premier Life, Miamisburg, OH 2013-2015

• Responsible for recruiting, training, and developing financial advisors in the Dayton, Ohio region. Prospected for new clients and contacted existing policyholders to conduct financial needs analyses during face-to-face appointments, focusing on life and health insurance requirements and facilitating health and death claims for clients and beneficiaries. Reviewed medical documents for underwriters to assess risks associated with new clients.

• Engaged in daily joint fieldwork with sales representatives to assist in their development and ensure they met company business plans and needs. Conducted weekly training workshops to improve the productivity, efficiency, and performance of a 15-member team. Ensured adherence of all 3,355 case files to company and State of Ohio regulations.

• Successfully closed sales opportunities using a sales system developed with the Branch Manager, resulting in a 30% sales growth in the first year. Conducted performance evaluations, disciplinary actions, and terminations per company policies. Motivated and encouraged the sales team to meet weekly sales quotas.

• Prepared recruitment and sales budgets, monitored expenses, and assigned sales territories and quotas. Analyzed sales and operational records to project sales and determine the profitability of sales targets in conjunction with market conditions. Lori A. Coleman, SHRM- CP *************@*****.***

Houston, TX • 937-***-****

Additional Experience

US Department of Veterans Affairs, Cincinnati, Ohio, Police Supervisor, 2010 - 2014 City of Trotwood Police Department, Trotwood, Ohio, Police Sergeant, 2000 - 2007 Education

Society for Human Resource Management -Certified Professional SHRM, Houston, TX

Master of Arts in Criminal Justice (Honors) Wright State University, Dayton, OH – 4.0 Cumulative G.P.A

Bachelor of Science in Criminal Justice Western Michigan University, Kalamazoo, MI Microsoft Office Lotus Notes VISTA Quip Excel Zoom Chime Slack People Portal Workday Teams Power Point Taleo ICIMS People Portal Excel Data Entry 17,000 kph

Professional Development

Wicklander Certification: Interviewing and Interrogation/Investigations Supervisor Management Leadership Training - Dept of Veteran Affairs Executive Management leadership training (State Farm Agent Training)

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