Technical Project Manager with QA, Produce Management, and BA exp.

Summary of Qualifications

IT Leader with an exceptional record of meeting challenging business demands with knowledge of information systems methodology from documentation, implementation, QA/UAT testing, user training, and enhancements.

Core Qualifications

Experience working with the following software: HP ALM, HP Quality Center, TFS (MS Team Foundation Server), VSTS (Visual Studio Team Services), Jira, Confluence, Figma, Pendo, Host on Demand, QMF, Visual Studio 2017, Selenium, GroupWise, Kronos, Citrix, Remedy, KMR, MS Office, FFS, IDEA, PeopleSoft HCM 9.1, UltiPro, SAP, Oracle Discoverer, SharePoint, Cyborg, Impromptu Web Reports, Cognos, and Oracle HR. Experience working with the following operating systems: Windows XP, Windows Vista, Windows 2010, and Windows 10. Excel functions: VLOOKUP and pivot tables.

• Detail-oriented

• Customer relations specialist

• Labor Rules and Monitoring

• Driving Product Vision

• Natural leader

• Productivity improvement

• Relationship building

• Excellent planning, organizational and analytical skills

Professional Experience

Technical Project Manager, July 2024 – Present, Atlas Tech, Remote

Clearance Level: Secret

I work on the US Coast Guard contract as a Technical Project Manager. My day-to-day involves the following activities.

Running and coordinating sprints, regular standups, demos, and retrospective meetings.

Resolving conflicts and removing obstacles, including those that risk achieving timely milestones.

Guiding and coaching team members on using Agile practices and principles to deliver high-quality products and services to our customers.

Identifying and raising opportunities for improvement and efficiency.

Overseeing the end-to-end project lifecycle, ensuring successful delivery of projects within scope, schedule, and budget constraints.

Maintaining operational readiness through initiative oversight, reporting regularly, and maintaining ongoing communications with senior management, stakeholders, and sponsors.

Scrum Master/Deputy Project Manager, September 2023 – July 2024, Synergy BIS, Remote

I worked on the US Coast Guard contract as a Scrum Master and Deputy Project Manager. My day-to-day involves the following activities.

Running and coordinating sprints, regular standups, demos, and retrospective meetings.

Resolving conflicts and removing obstacles, including those that risk achieving timely milestones.

Guiding and coaching team members on using Agile practices and principles to deliver high-quality products and services to our customers.

Identifying and raising opportunities for improvement and efficiency.

Conducting ad hoc support efforts at the request of project leadership.

Maintaining operational readiness through initiative oversight, reporting regularly, and maintaining ongoing communications with senior management, stakeholders, and sponsors.

Product Manager, October 2021 – April 2023, Nextiva, Remote

Contributed to the strategy, technology direction, and product management of Nextiva’s core platform and other products. Successfully delivered products on time in a riotous environment.

Operated independently, led the work of one or more product development teams, and was responsible for a product or customer journey of a medium to high-complexity product.

Defined product requirements with engineering, business, and design partners, proactively sought peer feedback, and scheduled product reviews to get buy-in to move forward and inform all product teams of their plans.

Built product roadmap in cooperation with other Product Managers, to identify and account for dependencies.

Business Analyst, November 2020 – July 2021, NAIC (contractor thru Premier Tech), Kansas City, MO

Researched new product options and presented them to the development teams.

Analysis of errors and data inconsistencies using internally developed applications, raw data file analysis, and SQL queries

Built simple SQL queries independently and wrote complex queries as needed to pull data from Oracle to complete data analysis.

Led requirements sessions using appropriate facilitation techniques, including interviews, requirements workshops, and documentation analysis.

Managed and communicated requirements throughout the software development lifecycle.

Delivered appropriate artifacts for assigned projects including process models, context diagrams, business rules, reporting requirements, and others as needed.

Senior IT Business Analyst, January 2019 – November 2020, Kansas City Southern Railway (contractor thru iDatalytics), Kansas City, MO

I worked with Business and IT stakeholders in assessing the needs for various business functions within HR, Payroll, and related areas.

One of the main projects I worked on was enterprise-wide, which was to implement a new time/attendance and payroll system. I worked very closely with vendors and internal stakeholders to ensure the solution would fit the complexity of processing payroll for such a large and unique union population.

Planned and facilitated workshops to identify and validate current processes and perform a gap analysis to identify opportunities for standardization and process improvements.

Led requirements sessions using appropriate facilitation techniques, including interviews, requirements workshops, and documentation analysis.

Managed and communicated requirements throughout the software development lifecycle, including requirements prioritization, requirement changes, and conflict resolution.

Facilitated enterprise analysis opportunity to identify business needs or problems, defined the nature of a solution that meets that need and justified the investment necessary to deliver a complete solution, including business architecture definition, identification of the work breakdown structure (WBS), and capital/operational cost estimations for the proposed solutions.

Validated solutions to ensure they met the business requirements and helped determine the most appropriate actions to address problems identified through project testing or other assessment efforts.

Delivered appropriate artifacts for assigned projects including process models, use cases, requirements packages, context diagrams, business rules, decision models, reporting requirements, and others as needed.

Quality Assurance Engineer, July 2017 – January 2019, OpenTech Alliance, Phoenix, AZ

Supporting the planning, design, and execution of system testing on simple to complex implementations, including manual and automated testing.

Collaborated with IT and business units to write, execute, and validate test cases based on system requirements.

Provided testing which includes functionality, performance, reliability, stability, and compatibility to ensure all objectives are met and solutions work as expected.

Created metrics/reports to capture test progress for projects and releases. Isolate, reproduce, track defects, and verify fixes.

Business Analyst (HR Technology), January 2017 - July 2017, Honda North America (contractor thru Surya Systems) - Marysville, OH

Provided customer support daily, taking customer calls, documenting issues, and addressing or redirecting problems to our IT partners.

Documented Honda HR processes as required.

Support functional testing with new projects and developments within PeopleSoft and other applications.

Developed and supported testing for new projects and system enhancements within PeopleSoft.

Managed small/medium projects to completion; working with customers, understanding needs and requirements, and working with IT to implement development, test, and ensure customer satisfaction.

Created SQL queries within PeopleSoft upon request.

Provided security support for Core HR and Administration systems, and managed security requests for access to and permissions within Kronos.

Sr. Business Analyst/Business Analyst (Payroll Applications), March 2014 - December 2016, American Airlines (US Airways) - Tempe, AZ

I worked side-by-side with subject matter experts and users to understand the business requirements as well as provide input into project timelines, task development, and implementation planning around business requirements and testing needs. Test plans and test scripts were created in preparation for user acceptance testing of SAP and Cyborg. Also, interviewed potential candidates and provided training to new hires within the Payroll Applications department.

Ensured the project team was kept well informed of project changes with open communication.

Critically analyzes and evaluates information gathered from multiple sources to create documentation, including but not limited to business requirements, process flows, traceability matrix, work estimates, test plans, test scripts, and test results for SAP and Cyborg.

Conducts requirement and test plan reviews and ensures requirements and test documentation are approved per audit standards.

Develop and execute test scripts for new and existing functionality within SAP and Cyborg.

Ensures issues are identified, tracked, reported on, and resolved/escalated promptly.

Understands expectations that were set with clients, recognizes when issues/events may affect delivery, and communicates effectively with clients to identify needs and evaluate alternative solutions.

Payroll Specialist/Garnishment Administrator, August 2012 - March 2014, PF Chang's China Bistro - Scottsdale, AZ

I processed payroll within UltiPro for approximately 51 (multi-state) Bistros and 49 (multistate) Pei Wei's each Monday/Tuesday by stated timelines and ensured Payroll Labor Reporting and approvals were in line and compliant. Processed stop payments, check reversals, and manual checks.

Complete Monthly Accounting Reconciliation of cash paid out to employees at the store level to ensure YTD Earnings were correct.

Respond to employee inquiries regarding their payroll by utilizing UltiPro.

Oversaw the setup and processing of all garnishments within UltiPro with two direct reports. I created a training document on the garnishment process within UltiPro (i.e., setup, rules, etc.)

Payroll Coordinator, March 2012 to August 2012, Intel (contractor thru Kelly Services) - Chandler, AZ

My responsibilities included preparing, maintaining, and compiling various payroll records, responding to inquiries from employees regarding salary deductions and changes in compensation, auditing, and filing.

Processed multi-state garnishments daily within PeopleSoft.

Assisted with data migration to PeopleSoft 9.0.

HRIS Specialist/Project I, August 2009 to March 2010, Siemens (contractor thru Spherion) - Warrendale, PA

Perform several audits such as pay audits for employees on disability and audits of employee PTO paid time off to validate requests. Testing data uploads in PeopleSoft (merits, IC, etc.) and coordinating IT and HRIS to rectify employee issues getting access to various HR systems.

Logged, coordinated, and worked with HRIS on all SRTs and SAAS requests and reported status to the HR operations group consistently. Running ad-hoc PeopleSoft reports as requested and per pay period PTO reports using PeopleSoft queries and Excel.

Review and clean up any data integrity issues within PeopleSoft of employee data, investigated various HR systems questions for field HR and/or managers.

Procurement Tech, September 2006 to August 2007, Bureau of Land Management (contractor thru Manpower Professionals) - Phoenix, AZ

Provided administrative support on government land contracts and agreements in Arizona; prepared, verified, abstracted, controlled, and closed out procurement documents, files, reports, and records.

I tracked the status of requisitions, contracts, and orders using automated or manual files and through contact with vendors, supply technicians, inventory managers, and engineers. Investigated customer or vendor complaints of errors in shipment, payment, and/or contract documentation, also reviewed purchase order or contract files for inclusion of specific documents or clauses as defined in procedures.

Created a log to monitor government-issued credit card activity to ensure the cards were being used for government business only and employees provided the proper document.

Project Administrator, December 2005 to July 2006, Harris - Falls Church, VA

I provided administrative support, working directly for the Program Director on the State Department contract. I was the Lead Project Administrator, overseeing ten administrative assistants.

Coordinate administrative and reporting activities to support client/contract requirements, subcontractor communication, and internal coordination.

Produced weekly/monthly/quarterly reports, execution of purchase requisitions, tracked performance reviews, processed invoices, and handled petty cash.

Oversaw Knowledgebase process for assigning topic categories, including daily review, and routing of documents in progress according to the document production process.

Proactively identified Knowledgebase topics, performed research, and drafted documents for client review.

Education

EMBA: Master of Business Administration, May 2021

University of Missouri-Kansas City – Kansas City, MO

BS: Management Science, December 2000

Concentration in Information Systems

Coppin State University - Baltimore, MD

Additional Courses/Training

Negotiation, Conflict Management, and Influence Skills, Spring 2020

Organizational Finance, Spring 2020

Public Policy and Industry, Spring 2020

Data Management/Data Mining for Business, Fall 2020

Talent Management, Fall 2020

Data Wrangling, Spring 2021

Scrum Master Certification, August 2023

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