Customer Service Representative
Resume:
EVANGELINE FARLAND
Phoenix, AZ *****
***************@*****.***
PROFESSIONAL SUMMARY
Diligent Accountant with background in managing and organizing records efficiently.
Successfully streamlined filing systems and ensured accurate documentation.
Demonstrated expertise in data entry and document retrieval.
SKILLS
Computer literate Numeracy skills
Teamwork • Communication
Research • Document scanning
Communication • Problem-solving
Software application • Privacy policy expertise
Filing systems • Clerical skills
Physical records storage
WORK HISTORY
03/2024 to Current Records Specialist
22nd Technologies
Customer Overview: Arizona Department Of Environmental Quality
Research, Collect and Compare data
Compile, sort, and verify the accuracy of data before it is entered
11/2023 – 01/2024 Customer Service Representative
Arizona Department of Transportation
Compare data with source documents, or re-enter data in verification format to detect errors
Conducted training sessions for new hires, ensuring consistent level of service across team
02/2023 to 11/2023 Customer Service Representative
22nd Technologies
Customer Overview: Arizona Department of Transportation
Research, Collect and Compare Data
Input data, created and maintained electronic filing system for quick and easy retrieval of records
Evangeline Farland
Resume
Page 2
WORK HISTORY (con’t)
03/2022 – 05/2022 Customer Service Representative
Customer Overview: Manpower - JP Morgan, CHASE Bank
Read source documents such as canceled checks, sales reports, or bill, and enter data in specific data fields or onto disks
08/2021 – 12/2021 Police Records Clerk
City Of Phoenix, Police Department
Collaborated with department personnel to ensure accurate and timely dissemination of information
Enhanced data accuracy through meticulous entry, proofreading, and cross-referencing of police reports
03/2021 – 08/2021 Customer Service Representative
Randstad US
Customer Overview: Industrial Commission of Arizona
Processing peoples request using multiple database
Customer Overview: Arizona Department of Transportation
Communicate with customers each work day, addressing customer inquiries, solving problems and providing appointments via e-mail or phone
Customer Overview: Arizona Department of Revenue
Compare data with source documents, or re-enter data in verification format to detect errors
Processing individual/business state income taxes
10/2015 – 09/2016 Customer Service Representative
Randstad US
Customer Overview: Arizona Department of Financial Institutions
Responded to customer requests for products, services and company information
4/2011 – 9/2015 Accountant I
Arizona Department Of Economic Security
Research, development techniques of data processing
Analysis and interpretation of financial data
Comply and use the GAAP (Generally Accepted Accounting Principles)
Gathered financial information, prepared documents and closed books
Improved financial reporting accuracy through meticulous data analysis and reconciliation efforts
Education
09/1986 Business Curriculumn & GED
Chicanos Por La Causa - Phoenix, AZ
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