Customer Service Advocate

CUSTOMER SERVICE ADVOCATE

Darlene Rich

OBJECTIVE

Seeking a customer service position that will allow me to utilize my communication and problem-solving skills to provide excellent service to customers. I am a quick learner and a team player with a positive attitude, and I am committed to ensuring customer satisfaction

CONTACT

***********@*****.***

203-***-****

EDUCATION

HARTFORD UNIVERSITY

2005 Entrepreneurial Center for Women

KEENE HIGH SCHOOL

1979 Diploma; General Studies

SKILLS

Communication

Interpersonal

Problem Resolution

Customer Service

EXPERIENCE

CUSTOMER SERVICE ADVOCATE

Verizon Tampa, FL 2014 - 2023

Handle incoming calls from customers regarding billing issues, technical support, product information, account changes, and other related topics. Utilize multiple systems to access customer accounts, troubleshoot

problems, and provide solutions.

MIXOLOGIST / CO-FOUNDER

Miss Mixology LLC Tampa, FL 2006 - present

Provide bartending services to private events. Mix and serve drinks, beer and wine of up to 250+ people

responsibly. Curate drink menus, handle cash and

adhere to all regulations. Assist with liquor par inventory as needed.

RESIDENTIAL REHAB TECH I

Gaylord Hospital Wallingford, CT 2004-2011

Assist with ADLs, home management, daily needs, while promoting the resident’s greater independence. Assist with shopping, meal planning, prep and food ordering; recreational out trips. Administer medication,

documentation and ordering. Provide support with

community living & reintegration activities

Contact this candidate