Customer Service North Carolina
Resume:
Betty Christmas
Raleigh, NC *****
*******@*****.***
I have 20 plus years of excellent customer service skills and 14 years of mortgage and bankruptcy
processing. Very good listener and easy to get along. Also I am a very hard worker.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
E-Procurement Technician
North Carolina Health and Human Services - Raleigh, NC
June 2020 to Present
Verify and process state invoices, problem solve, research any issues they may have with items
purchased, reach out to vendors regarding getting their invoices paid. Last put not the least I provide
excellent customer service to internal and external employees and vendors.
Card finisher
Millennium Print Group - Morrisville, NC
June 2019 to March 2020
Assisting pressman with printing jobs, putting pokemon packages together.
Client Service Representative III
Appraisal Nation - North Carolina
May 2018 to June 2019
Worked as a liaison between the appraiser and the lender, brokers and potential home buyers, answered
in bound calls and made out bound calls regarding the home inspection appointment.
Research Remediation Associate
Wells Faro Home Mortgage - Raleigh, NC
April 2007 to May 2016
Worked a total of 5 jobs while there, research Remediation Associates, loan documentation Specialists,
pcr exception specialists, loss mitigation specialists and a bankruptcy 3 Specialists. I received a quality
star award for this also while I was there.
Education
High school or equivalent
Athens Drive High School - Raleigh, NC
August 1983 to June 1985
High school or equivalent
Skills
• Microsoft Office (10+ years)
• Excel (10+ years)
• 10 Key Calculator (10+ years)
• SharePoint (8 years)
• Bankruptcy Proccessing (7 years)
• Pivot (3 years)
• Mortgage Servicing (8 years)
• Type 45 plus words per minute (10+ years)
• Excellent communication skills (10+ years)
• Microsoft Word (10+ years)
• Underwriting
• Fair Housing Regulations
• Escrow
• Computer Networking
• Escrow
• Fair Housing Regulations
• Underwriting
• Banking
• Credit Analysis
• CRM Software
• Loan Origination
• Business Development
• Negotiation
• Risk Management
• Loan Officer Experience
• Account Management
• Research
• Time management
• Loan processing
• Typing
• Document management systems
• Document management systems
• Contracts
• Analysis skills
• Documentation review
• Document Management
• Business Analysis
Awards
Loss Mitigation Specialist
October 2010
Quality Star Award
Assessments
Work Style: Conscientiousness — Highly Proficient
February 2020
Tendency to be well-organized, rule-abiding, and hard-working.
Full results: Highly Proficient
Customer Focus & Orientation — Highly Proficient
September 2019
Responding to customer situations with sensitivity.
Full results: Highly Proficient
Customer service fit — Expert
March 2021
Measures the traits that are important for success for customer service roles
Full results: Expert
Work style: Professionalism — Proficient
September 2021
Tendency to be accountable, professional, open to feedback, and act with integrity at work
Full results: Proficient
Remote fit — Highly Proficient
June 2021
Measures the traits that are important for successful remote workers
Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
development in any professional field.
Contact this candidate