Office Administrator Accounts Payable

[LORI A. PENLAND

*** ********* *****, ******, ** 92882 ****.*******@***.*** Cell: 951-***-****

SUMMARY

Resourceful energetic professional with a diversified background seeking position that fully utilizes my extensive experience, skills and knowledge in Office and Facilities Operations and Maintenance, Billing, Accounting, Accounts Payable and Accounts Receivable, GAAP principles, Financial Auditing. Problem solver with excellent customer service and communication skills, loves working with numbers, detail oriented, confidential, works well under pressure. Flexible, multi-tasked team player requiring minimal supervision. Quick to learn new systems, applications and watch for process improvements.

PROFESSIONAL EXPERIENCE

Office / Billing Supervisor --- UPS Mail Innovations May 2007 to July 2024

Responsibilities include overseeing overall appearance and maintenance of facility, warehouse, and offices including coordinating repair requests for computer and printer issues, HVAC, electrical, plumbing, forklifts, dock doors / ramps, fire suppression system, alarm system, housekeeping services, etc.

Coordinator for environmental safety audits, repairs, reports, and recycling.

Schedule and prepare conference rooms for various team meetings including supplying drinks, snacks, meals, etc.

Order and maintain Office and Operations supplies

Code and approve vendor invoices including verifying weekly / monthly labor reports and invoices.

Security – request STA Clearance, order badges, assign keys, perform monthly audits, responsible for archiving Billing reports and backup.

Conduct all Company training requirements for my facility.

Submit monthly labor, expense and supplies accruals. Pull Financial Statements to validate spending and identify trends.

Verify weekly customer billing. Main contact for 26 sites to assist customers, sales and other Billers and Operations Managers with resolving production questions, billing issues, coverage, credits, and reports.

Member of development team to design and implement new Billing System in 2024.

Created and maintain Company Billing Procedures manual and responsible for training billing personnel at all 26 sites.

Coordinated Late Billing cleanup for all 26 sites for 2022 ($1.67M), 2023 ($1.2M) and 2024 ($1.7M).

Strong in Microsoft Office 365 including Excel, Word, Access, Power Point, Teams. Also uses Oracle, Ariba, Coupa, E2K,

Great working relationships with staff, co-workers, management, sales, customers, and vendors.

Financial Analyst Specialist --- UPS Supply Chain Solutions April 2004 to May 2007

Responsible for Accounts Receivable, Accounts Payable, Billing, analyzing / forecasting expenses, and accruals for several sites. Tracking utility billings, assets, contract compliance, and generating variance reports – daily, weekly, monthly, and yearly.

Audited accounts for incorrect billing and resolution. Identified $350,000 for recovery –

Audit of Lincoln facility resulted in revenue recovery of $150,000 plus reimbursement of $130,000 in sales tax paid in error.

Audit of Ontario facility resulted in correcting labor billing to client resulting in $45,000 revenue recovery in addition to correcting the cost-plus billing method to increase revenue and improve margin.

Responsible for billing customers for third-party product and shipping.

Created Billing Procedures for each specific customer’s requirements – weekly and monthly.

Responsible for clearing charges / billings / utilities on facilities being or have been closed.

Proficient in Microsoft Office including Excel, Word, PowerPoint, Oracle Ariba, MMS Maintenance, Picture Perfect, Logistics Portal

Sr. Financial Analyst / Customer Logistics Specialist – Rockwell Collins May 1987 – March 2004

Analyst for Customer Service, Sales, Marketing, Product Line Management and Filter Products groups. Included monthly reporting, general ledger postings, accruals, payroll verification, tracking budget trends from year to year for domestic and international expenses, validating project expenses, variance analysis, year-end forecasts, creating yearly budget plans and administering the Loaner Program. Assisted with SAP implementation, achieved “Super User” status and undertook informal training of others in SAP usage.

Used Excel, Word, Access, Power Point, Oracle, ADI, MSA System, SAP

EDUCATION: Some college courses in Accounting / Finance

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