Customer Service Representative
Resume:
Timothy Nickens
Glen Allen, VA *****
*****************@*****.***
Professional Summary
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Store Associate,Forklift Operator-Home Depot-Ashland,Va The Home Depot-Ashland, VA
April 2023 to June 2024
Folklife Operator And Lumber associate helping with excellent customer service Sales Advisor(Web Chat)
Concentrix-Remote
April 2019 to April 2023
Facilitate sales transactions by advising customers on suitable products that best meet their needs and encourage purchases. Explain product features and benefits to customers, and assist them in locating specified products.
Customer Service Representative
MAXIMUS-Remote
September 2017 to April 2019
Answer calls to assist consumers with healthcare coverage, resetting passwords, and plan issue Front Desk Receptionist
Comfort Suites-Charlotte, NC
October 2016 to August 2017
Perform all check-in and check-out tasks.
Manage online and phone reservations.
Inform customers about payment methods and verify their credit card data. Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms. Office Assistant
State Farm-Remote
December 2015 to August 2016
Maintains office operations by receiving and distributing communications, serving customers, Organizing the office and assisting to optimize processes.
Creating and updating records ensuring accuracy and validity of information Education
AS in Business Administration
Strayer University - Richmond, VA
January 2018 to June 2022
Skills
• CSR
• Customer Support
• Cold Calling
• Help Desk
• Upselling
• Call Center
• Forklift Driver
• Administrative Experience
• Hospitality
• Clerical Experience
• Customer Care
• Inside Sales
• Live Chat
• Microsoft Word
• Customer Service
• Quality Assurance
• Sales
• Telemarketing
• CUSTOMER SERVICE (5 years)
• Typing
• RECEPTIONIST (1 year)
Certifications and Licenses
Forklift Certification
Driver's License
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