Customer Service Dental Assistant
Resume:
S
Laura Jean
stevens
jeanniestevens09@gm
ail.com
Surprise, AZ 85374
SUMMARY
SKILLS
Promotional Planning
Store Operations Oversight
Risk Management
Project Management
Loss Prevention
Supply Ordering
Operations Management
Employee Training
Customer Service Management
Revenue Generation
Store Merchandising
POS Systems
Payroll Management
Talent Recruitment
Retail Inventory Management
Report Generation
Competitor Monitoring
Customer Relations
Product Merchandising
Leading Staff Meetings
Strategic Thinker
Multitasking and Organization
Order Management
Team Leadership
Performance Reviews
Employee Supervision and Motivation
MS Office Proficient
Problem-Solving
Security System Monitoring
EXPERIENCE
Store Manager
Glendale, Arizona
Corner Store Valero/ Feb 2009 to Apr 2018
Strengthened work flow productivity by hiring, managing and developing top talent. Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
Conducted daily store operations, including opening and closing procedures and cash handling.
Formed and sustained strategic relationships with clients. Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
Delegated work to staff, setting priorities and goals. Oversaw storewide merchandising benchmarks to maintain operational excellence. Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
Identified opportunities for cost savings through waste reduction initiatives. Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Reviewed customer feedback to make operational improvements and promote satisfaction.
Oversaw inventory management through cycle counts, audits and shrinkage control. Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Preserved product quality by maintaining stockrooms and disposing of damaged items.
Performed regular price checks to ensure competitive pricing. Resolved customer complaints in a timely manner.
Established customer service standards and monitored staff compliance. Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Managed daily banking activities such as deposits and withdrawals. Provided feedback on marketing campaigns to improve effectiveness. Developed strategies to maximize sales and profitability. Implemented campaigns and promotions to help with developing goods and services. Organized promotional events to increase product awareness. Recruited, trained and supervised new employees.
Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Evaluated store performance and incorporated feedback to implement improvement plans.
Mitigated business risks by working closely with staff members and assessing performance.
Prepared monthly reports on sales figures, expenses, profits. Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
Trained and mentored associates to teach daily tasks and procedures. Structured HR consulting services to support clients during organizational developments and changes.
Created weekly work schedules for store personnel. Monitored inventory levels and placed orders to restock shelves. Implemented efficient systems for tracking stock movement. Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
Established store tactics and strategies to achieve operational performance and sales goals.
Maintained accurate records of employee performance reviews. Prepared staff work schedules and assigned team members to specific duties. Managed inventory tracking and physical inventory counts to minimize loss. Ensured compliance with safety regulations and company policies. Monitored progress by establishing plans, budgets and measuring results. Implemented successful business strategies to increase revenue and target new markets.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Updated and maintained store signage and displays. Developed relationships with suppliers to negotiate better prices. Prepared weekly schedules to verify proper floor coverage within fiscal guidelines. Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Monitored employee performance and identified performance gaps for corrective action.
Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Identified needs of customers promptly and efficiently. Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Answered [Number] calls per shift to assist with customer questions and concerns. Understood and followed oral and written directions. Recognized by management for providing exceptional customer service. EDUCATION AND TRAINING
Some College (No Degree): MEDICAL BILLING AND CODING IBMC College - Fort Collins
Fort Collins, CO
Contact this candidate