Project Manager Senior

Summary

Senior Project Manager and IT Portfolio Leader with 17+ years of expertise in driving strategic projects, resource optimization, and process improvement. Proven track record in managing IT service portfolios, delivering change management initiatives, and enhancing operational efficiency. Skilled in stakeholder engagement, ITIL practices, and enterprise systems including ServiceNow, Salesforce, and Workday. Known for improving customer satisfaction, streamlining operations, and leading cross-functional teams to success. Experience

Intechnica Limited Remote

Senior Project Manager 02/2024 - 11/2024

· Directed internal strategic projects, managing resources, timelines, and budgets to align with organizational objectives. · Optimized team utilization across multiple projects, streamlining resource allocation and workflows. · Led change management efforts, including impact analysis, communication strategies, and stakeholder engagement. · Delivered efficient project execution by addressing risks and driving best practices. Swedbank Tallinn, Estonia

Portfolio Manager 03/2023 - 11/2024

· Managed the IT Service Portfolio by introducing new and retiring outdated service bundles to maintain relevance and value.

· Ensured consistent presentation of IT Service Bundles and Offerings across ServiceNow catalogs. · Enhanced the IT Service Bundle ownership framework through stakeholder engagement and continuous improvement. Crosslake Technologies Remote

Senior Project Manager 09/2021 - 11/2024

· Developed integrated project management plans covering budgeting, scheduling, and resource allocation. · Identified and resolved project conflicts, ensuring on-time and successful delivery. · Improved customer satisfaction by analyzing feedback and implementing actionable improvements.

Crosslake Technologies Remote

IT and Business Operations Manager 05/2019 - 11/2024

· Oversaw daily operations, including inventory control and customer relations, improving efficiency by 15%. · Created dashboards to provide real-time business insights and informed decision-making. · Developed IT roadmaps and automated processes, aligning technology strategy with business goals. Playtech Tallinn, Estonia

Technical Project Manager 05/2018 - 11/2024

· Managed project deliverables within budget and timelines by collaborating with cross-functional teams. · Tracked performance metrics and recommended improvements to address bottlenecks effectively. Malwarebytes Tallinn, Estonia

Technical Account Manager 08/2013 - 11/2024

· Improved customer retention and satisfaction by enhancing onboarding processes and addressing client needs promptly. · Increased adoption of products by analyzing usage trends and identifying engagement opportunities. Earlier Roles Include:

· Technical Consultant at AUM Consultation Services: Provided on-site technical support and procurement services.

· Quality Assurance Consultant at Karma411: Conducted manual testing and ensured adherence to QA standards.

· Project Coordinator at Bharat Gears Limited: Led ERP system deployment and compliance process implementation. Skills

IT Portfolio Management, Strategic Project Planning, Change Management & Process Optimization, Stakeholder Engagement, ServiceNow IT Service Catalog, Risk & Resource Management, ERP Systems (SAP, Workday), Cybersecurity

& IT Operations, Hindi (Native), English (C1), Swedish (A2), Estonian (B1) Technical Proficiencies, Atlassian Suite (JIRA, Confluence), ServiceNow, Salesforce, SAP, Workday, Active Directory, Windows OS, MacOS, Office365 Administration Ayush Ummat

+372-**-***-*** *****.*****@*****.*** Tallinn

Education

Linnaeus University

Information Systems 12/2024

Punjab Technical University

Information Technology 12/2007

Certificates

ITIL Certification

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