Sales & Customer satisfaction and Operations Manager

ABOUT ME

A Business Unit Manager (Sales, Customer Service, Administration,

Operations) @ Telecom Egypt - WE with proven experience as a PM, Translator, and Trainer.

WORK EXPERIENCE

EDUCATION AND TRAINING

LANGUAGE SKILLS

MOTHER TONGUE(S): Arabic

Moustafa Sharshar

Date of birth: 08/01/1989

Nationality: Egyptian

Gender: Male

CONTACT

Beside Al Sebaee Pharmacy,

Sarawa, Qallin

33651 Kafr Elsheikh, Egypt

(Home)

*********@*****.***

+20-111*******

https://www.linkedin.com/in/

moustafa-sharshar-67751446/

002*********** (WhatsApp)

13/12/2010 – CURRENT Qallein, Egypt

·Directing and coordinating all sales activities

·Tracking and analyzing sales statistics based on key quantitative metrics

·Making data-informed decisions to drive performance and resource allocation

·Developing and maintaining relationships with key clients

·Overseeing and directing the performance of the sales team

·Evaluating employee performance; and coaching and training them to improve weak areas.

·Evaluating customer needs and feedback to drive product and service improvements.

·Cultivating strong relationships with key clients or stakeholders through consistent communication and excellent service delivery.

·Mentoring newly hired employees on operating equipment and safety and developed training manual to use for reference.

·Generating reports detailing findings and recommendations.

·Increasing team productivity by implementing efficient workflows and setting clear expectations for staff members.

·Improving customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions. 01/01/2011 – CURRENT

Business Unit Manager (Sales, Customer Service,

Administration, Operations) Telecom Egypt

Freelance and Trainer & Translator Langspire, Bayan Tech, Columbus Lang, ETF, and others

01/09/2024 – CURRENT Egypt

Website https://kfs.edu.eg/ Level in EQF EQF level 8 01/09/2020 – 01/03/2024 Egypt

Website https://kfs.edu.eg/ Level in EQF EQF level 7 15/09/2005 – 06/2009 Egypt

Website https://kfs.edu.eg/

Website https://www.amideast.org/egypt

DBA Kafr Elsheikh University

MBA Kafr Elsheikh University

Bachelor's degree Kafr Elsheikh University

TOT Amideast

Other language(s):

English

Listening C1

Spoken production C1

Reading C1

Spoken interaction C1

Writing C1

Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user DIGITAL SKILLS

Digital tools for communication, collaboration and learning CAT Tools (including SDL Trados Studio) BSS/OSS Mi crosoft Office (Outlook, Excel, Word, PowerPoint) High capacity of organization and multitasking Sales and Purchase Orders Processing Project Management (Project Libre; MS Project) Vendor and customer relationship management

COMMUNICATION AND INTERPERSONAL SKILLS

DRIVING LICENCE

MANAGEMENT AND LEADERSHIP SKILLS

HOBBIES AND INTERESTS

ORGANISATIONAL SKILLS

PUBLICATIONS

flexible, initiative, problem solver, and listener. Driving Licence: B

·Adept at identifying new business opportunities and implementing effective strategies.

·Analytical Thinking

·Business Administration and Development

·Interpersonal Communication

·Leadership skills.

·Operations Management

A proficient leader and manager

English and Arabic Literature, gym, reading, chess Write here the description...

Ability to work well under pressure and maintain quality standards, Adaptability and Flexibility, Problem Solving Skills, Supervision and leadership 2024

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رقصة القمر المنعطف ليلة في الجنة

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