Supply Chain Customer Service
Resume:
ANGELA R. BURGHARDT
Aurora, Illinois 60505 E-mail: ***********@*****.***
SUMMARY OF QUALIFICATIONS
** *****' comprehensive experience in Administrative Support, Customer Service, and Supply Chain
Proficient in Word, Excel, Access, SAP and Lotus Notes Applications
Major strengths in communication, organization, planning and time management
Excellent project management skills with special attention to details and deadlines
Ability to work productively with various geographies, all levels of management and functional areas
Extremely customer-focused with great problem solving skills
PROFESSIONAL EXPERIENCE
Beko-11/2021-present
Sales Administrator
Enter orders into SAP
Process credits and returns
Set up customers in Salesforce
Lsc Communications-02/2016-11/2021
VWR International – (05/2014-02/2016)
Customer Care Expert (CCX)
Create sales orders and purchase orders to vendors with SAP.
Track shipments and obtain information and documents (COA, COC, invoices, returns, etc.)
Aakash Chemicals -Glendale Heights, IL – (07/2013-03/2014)
Administrative Assistant/Supply Chain
Enter Sales Orders,
Shipping functions such as creating Packing Lists, Bill of Ladings, & Certificates of Analysis
Accounting-creating customer invoices
BOS Staffing – Aurora, IL (06/2013-07/2013)
Accounts Receivable/Customer Service
BASF Corporation (formerly Cognis Corporation) - LaGrange, Illinois (1997-2012)
Sales Support Specialist / Pricing Admin (1/2011-04/2012)
Create and maintain list pricing and customer specific for all Nutrition and Health legacy Cognis products and a new portfolio of BASF Human Nutrition products
Analyze various reports showing orders that have shipped but not billed, or are on a billing block for multiple reasons
Work with the Controller on price discrepancies and customer short pays
Cognis Corporation - LaGrange, Illinois
Product Management Assistant/ Supply Chain Steward (6/1/2003-1/1/2011)
Maintain list pricing and customer specific for all Nutrition and Health and Pharmaceuticals
Assistant to the Business Director and six product managers. Daily responsibilities include running reports in SAP, pulling product specifications, price information, customer sales history and trends
Complete quality questionnaires
Records retention and internal audit coordinator
Issue purchase orders for incoming raw materials
Keep web site up to date
Enter analysis into Microsoft Access for raw material samples
Keep documents up to date such as Certificates of Manufacture, Product Data sheets and Kosher Certificates
Print Certificates of Analysis and MSDS’s
Various Administrative duties such as mailroom, receptionist, mass mailings and phone contact for 1-800 number
Cognis Corporation (formerly Henkel Corporation) - LaGrange, Illinois
Supply Chain Steward/ VOD Buyer (11/1/99-6/1/2003)
Issue purchase orders to our raw material suppliers
Schedule the pick up and coordinate the incoming raw materials
Pull analytical data from Access and send results to the business
Set up new finished goods, intermediates, and raw materials
Master Data maintenance on all material numbers, plant extensions, and package sizes
Henkel Corporation – LaGrange, Illinois
Customer Service / Sales Coordinator (06/17/97 – 11/1/99)
Process orders in SAP
Entering credit and debit memos to customers for price discrepancies
Process returns for damaged product
Enter sample orders for technical service
Manage sample supply in office
Run reports for incomplete orders and release billing blocks
EDUCATION
Bolingbrook High, Bolingbrook IL (1994)
Contact this candidate