Customer Service Administrative Assistant

JAMENE JOHNSON

443-***-**** *************@*****.*** Germantown, MD 20876

OBJECTIVE

Seeking an opportunity with an organization to utilize my administrative and customer service skills. Excellent interpersonal skills and capable of working both in a team environment and individually.

SUMMARY OF QUALIFICATIONS

Excellent customer services skills providing quality service and shows empathy and emotional intelligence when interacting with individuals.

Capable of examining problems from multiple perspectives and forming decisions to resolve issues.

Ability to listen actively along with articulating clear concise responses. Able to write effective emails and memoranda utilizing proper grammar and punctuation.

KEY COMPETENCIES

PRIVATE HOMECARE GIVER

Provided private personal in-home caregiver services to a patient who developed diabetes and chronic kidney failure. Patient required detailed attention, compassion, and companionship. Assisted patient with daily living activities and followed proper procedures in emergency situations. Showed emotional support to patient and family.

Scheduled doctors’ dialysis appointments and administered daily subscribed medications.

Assessed vital signs such as blood pressure and documented.

Met with doctors and family members to discuss medical treatment options and plans for patient.

Maintained a clean, orderly, and well-stocked environment.

Managed daily hygiene such as bathing, nail, hair, and dental care, and assisted with mobility support creating exercise regimens, and suggesting equipment needed for living modifications.

Assisted with daily living responsibilities, such as grocery shopping, preparing daily meals, laundering and household cleaning.

ADMINITRATIVE SUPPORT

Performs administrative functions as an administrative assistant and volunteer. Coordinates and schedules appointments, files and maintains documents, orders supplies, and sorts inbound and outbound mail to distribute to various departments. Assists with data entry and drafting correspondence.

Acts as the first point of contact for clients and visitors and creates a welcoming environment.

CUSTOMER SERVICE AND RECEPTION

Conducts receptionist responsibilities as an administrative assistant and volunteer. Greets visitors, determines the purpose of the visit, and helps them to navigate through the office. Maintained calendars for appointments. Provides resources and information upon visitor’s request.

Manages front desk operations; and monitors, screens, and directs telephone calls.

MANAGEMENT AND SUPERVISION

Leads and oversees the registration of participants who receive services. Collects donations for schools and homeless shelters. Monitors group of volunteers and provides task and responsibility guidance while serving the community.

Participates in speaking engagements and interacts with individuals to provide information, and details of various community events and resources.

WORKING EXPERIENCE

Private Homecare Giver 06/23 – 05/24

Private

Volunteer – Administrative/Coordinator 05/2007 – Current

Journey’s Crossing

Office Assistant/ Receptionist 01/1990 – 12/1992

American Cancer Society

EDUCATION AND TECHNICAL SKILLS

High School Diploma - Phineas Banning High School, Long Beach, California

Microsoft Suite Applications – Word, Excel and PowerPoint

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