Surveillance Officer

PROFESSIONAL SUMMARY

A fast learner, dynamic and task-oriented individual with expertise in consumer service and hospitality, dedicated to improving consumer relations and customer service. Experienced in team building and motivating peers in developing good staff relations. Creative and innovative with technology and software development. Capable of learning and multitasking in a fast-paced environment. EXPERTISE AND COMPETENCES

Productivity and efficiency

Time management

Effective Decision Making

Sound Clerical

Chronological and effective documentation and filing Product information management.

Telephone customer servicing

Photocopying and collating documents

Planning and Organizations

Telephone Operator & customer service representative Inventory and stock management

Product sales and marketing

Positive attitude and strong work ethics

Computer literate in Microsoft applications

Verbal and Written Communication

Leadership

Team Work

Problem-Solving

SKILLS AND QUALITIES

Reliable

Diligence

Integrity

Self Motivated

Confidence

Ability to write findings clearly

Good Vision

Ability to focus on the screen

Ability to sit for long periods

PROFESSIONAL EXPERIENCE

Amagra Distributions- September 2023- October 2024 Surveillance Operator

Monitoring and observing the movements of employees and patrons Protecting and ensuring there is no cheating or theft at the gaming tables Reporting writing or speaking to Management

Maintaining records of events, accidents or security breaches. Lensyl Products Limited January 2022- July 2022 Contract. Sewing of Mattress covers, Borders, and base Covers Unicomer Trinidad Limited 2019 -2020 Seasonal Staff Customer Service Representatives

Sales of appliances and Furniture

Massy Motors, General Office Administration Training 09/2018 - 02/2019 Lady Young Road, Morvant Port of Spain

Perform Various Administrative functions, including filing paperwork, delivering mail, office Cleaning, Booking Keeping

Devoted special emphasis to punctually and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately Reconciliation of Rental Vehicles

Prepare invoices and letters

National Maintenance Training and Security Company Limited Security Officer 04/2012 - 10/2018

Collaborated with area law enforcement professionals to organise safe apprehensions and coordinate investigations

Wrote detailed reports on property damage, theft, presence of unauthorised persons and unusual incidence

Protect Buildings, Information and persons

Tourist Villa Guest House Management Assistant 05/2006 - 08/2010 Created and Updated Records

Deliver top-notch administrative support to Office and staff Coordinated domestic and international travel arrangements including booking airfare, hotel and transportation

Manage inventory by restocking supplies and placing a purchase to maintain adequate stock level orders

Coached new employees on Administrative procedures, company policies and performance

Performance General office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors Produced highly accurate internal and external office collateral, communications and forms such as letters and memoranda Performance evaluations.

File and report to management on floor employees.

Oversee the tasks of floor employees completed in a time-efficient manner. Nickeys Clothing Boutique 10/ 1999 - 06/2006 General Manager of Operation Devised, deployed and monitored processes to boost long-term business success with optimal sales and profit levels

Managed all purchasing, sales, marketing and customer service account operations to ensure efficiency and performance

Observed each employee's strengths and initiated a mentoring programme to improve areas of weakness.

Studied the latest trends to add new merchandise to the product lineup, and improve sales revenues

Client support service facilitates queries and rectifies client grievances. Provide information on products and services.

Process sales transactions.

Recruited, hired and trained initial personnel, working to establish key internal functions and outline the scope of positions Daily sales station reconciliation. Daily product inventory.

Preparing and maintaining a workstation.

Process and prepare daily and weekly sales reports. EDUCATION

School of Practical Accounting

Medical Laboratory Assistant ( Currently Pursuing ) The University Of West Indies

Human Resource Management 1&2

The University Of West Indies

Garment Construction

National Training Agency Of Trinidad and Tobago

General Office Administration (Office Clerk 1 )

Geriatric Adolescence Partnership Programme

Geriatric Nursing

Certificate

Casino Surveillance Training

Security Officer Training

Passed Precept Exams Graded B

General Proficiency-Ordinary Level

● Mathematics

● English-A

● Principles of accounts

● Principles of Business

● Office Administration

Computer Studies: Introduction to Microsoft Office

● Microsoft Word

● Microsoft Excel

● Microsoft Access

● Microsoft PowerPoint

MEMBERSHIPS

Pyramid Martial Arts Academy

Provide self-defence training that encourages the development of self-esteem and academic or skilled potential.

REFERENCES- Available upon Request.

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