Cell Phone Customer Service
Resume:
Ezibeleni
Komani
5320
Cell phone: 083-***-**** - E-mail: ****.*****@*****.***
Personal Profile
I am enthusiastic and I concentrate in achieving excellence in all my work. I am easy to work with and have a good working relationship with others. I can work well in a team and independently. I am always willing to learn and am well-disciplined. I take initiatives in tasks given and execute responsibilities productively. I am an individual that believes in integrity and the importance of humility in order to grow and learn from others.
Personal Details
Full Names & Surname : Anda Lisa Jacob
Gender : Female
Date of Birth : 10 April 1988 Id number. : 880**********
Cell phone : 083-***-**** mailto:******@*****.***
Nationality : South African
Drivers Licence : Code 08
Work Experience:
1.Current work experience: Sneaker Factory
Company : Sneaker Factory
Position : Manager
Period : From 2021 – February 2024
Key Responsibilities and Key Performance Areas
Managing the store's opening and closing procedures
Assuming complete responsibility for the overall store operations
Ensuring accurate and proper execution of administrative tasks
Carrying out promotional responsibilities effectively
Delivering excellent customer service to meet customer needs
Conducting end-of-day cash reconciliation at the terminals
Performing stock checks upon receiving merchandise
Administering Inventory Balance Transfers (IBTs)
Addressing and resolving any customer queries or complaints
Creating employee schedules
Conducting stock counts within the store
2.Previous work experience: Exact Clothing
Company : Exact Clothing
Positions : Salesperson
Period : From 2015 – 2021
Reason for Leaving : Career advancement
Key Responsibilities and Key Performance Areas
Receive incoming and outgoing correspondence
File documents according to filing index
Administrative support (Making copies, scan and filing of documents)
Conduct stock recording on receiving
Conducted Inventory Balance Transfers (IBTs)
Planning and developing merchandising strategies
Analysing sales figures, customers reactions and market trends to anticipate product needs Planning and developing merchandising strategies
Serving customers
Dealing with any queries or complaints
Advising customers on their purchases
Ordering managing and taking out stock
helping with promotions
Maintaining relationships with existing suppliers who are seeking new ones
Reacting to any changes in customer demand
3.Previous work experience: Sterns Jewellery Store
Company : Sterns Jewellery Store
Positions : Sales Assistance
Period : From 2013 – 2015
Reason for Leaving : Career advancement
Key Responsibilities and Key Performance Areas
Recommend, select, and help locate or obtain merchandise based on customer needs and desires
Describe merchandise and explain use operation and care of merchandise to customers
Computer sales prices total purchases received and processed cash or credit payments
Collaborated on daily routines and facilitated store flow
balanced register completing accurate cash and credit transactions
4.Previous work experience: Masefane Trading
Company : Masefane Trading
Positions : Personal Assistant
Period : From 2011 – 2012
Reason for Leaving : Career advancement
Key Responsibilities and Key Performance Areas
Managing diaries and organizing meetings and appointments often controlling access to the manager or executive
Booking and arranging travel transport and accommodation
Organizing events and conferences
Reminding the manager or executive of important tasks and deadlines
Typing compiling and preparing reports presentations and correspondence
Managing databases and filing systems
Implementing and maintaining procedures administrative systems
Liaising with staff suppliers and clients
Collating and filing expenses
Education
High School Education:
Institution : Kwa- Komani Comprehensive School (2007)
Highest grade passed : Grade 11
Higher Education:
Institution : Stanford Business College (2012)
Certificate obtained : End User Computing Course
Institution : Brainwave Project 1997 cc (2008)
Certificate obtained : Body Massage Therapist
Language Proficiency
Languages
Speak
Read
Write
English
Excellent
Excellent
Excellent
IsiXhosa
Excellent
Excellent
Excellent
Skills and Development
Strong interpersonal skills
Professionalism and Integrity
Sound knowledge of customer service
Computer Literacy
Ability to be proactive and think ahead
Ability to communicate efficiently, verbally and writing
Report Writing
Time Management Skills
Ability to maintain confidentiality at all times
Treasury regulations and NCR
References
Name : Okuhle Majingolo
Relationship : Colleague
Institution : Sneaker Factory
Contacts : 071-***-****
Name : Colleen Jordaan
Relationship : Manager
Institution : Fabiani
Contacts : 076*******
Contact this candidate