Public Service Personal Care
Resume:
Douglas Tichivangani
Marondera
****************@*****.***
Willing to relocate: Anywhere
Work Experience
EMPLOYMENT CLERK
Ministry of Public Service Labour and Social Welfare - Marondera February 2019 to Present
• job seeker registration and classification
• career guidance counselling and training (students and job seekers)
• job seeker recruiting and placement
• workplace supervision and monitoring
• job advertising and interviewing
All together a new horizon but i had to learn so fast in order to achieve set goals and understand labour laws, interviewing techniques, job seeker behaviour. Also had to train students, school dropouts, college leavers about the challenges and job opportunities and basic job counselling. SOCIAL WELFARE ASSISTANT
Ministry of Public service Labour and Social Welfare - Marondera August 2007 to Present
• assessment and application for assisted medical treatment orders
• harmonised cash transfer distribution, monitoring and grievance handling
• public assistance investigations and applications
• assessment and application for assistive devices, training of usage and maintenance.
• assessment and application for bus warrants.
• pauper burial application and witnessing of burial
• preparation of drought relief periodical return, food distribution monitoring, supervision and grievance handling.
• adult and family welfare, conferencing, adoption, fostering, reintegration, home visits and assessments.
• PVO and NGO monitoring and supervision
• Assessed and assisted refugees with documentation and travel warrant issuance
• seconding the social welfare officer
Undertook inhouse training of trainers of child care workers on abuse case handling reporting,follow up, outcome of report with the police,and basic counselling.Visited children's homes on monitoring visits referencing, abuses investigations placement, adoption and reintegration among other underlying activities and performed highly on that.Volunteered to cook,bathe children and sweeping of accommodation areas.On adult welfare i made planned and unplanned Home Visits in terms of psycho social support.I volunteered to cook, bathe the aged, sick and do any other duties demanding attention over the years(Personal Care and Aiding).Worked and trained with various inter governmental organisations (ie) Unicef, ILO, UNHCR, WFP on different livelihood programmes, working with vulnerable groups and individuals.Undertook trainings and workshops on personal care and aide,basic hygiene,food preparation,human rights, migration,and labour laws.Trained with NGOs (ie)World vision Oxfam(GB& America) and varying locally based organised with different objectives and activities thereby exposing me to a lot of experiences from self sustenance, grooming, aiding, food preparation, bathing, HIV/ AIDS livelihoods, coping mechanisms and roles of officers and other staff and organs.Vast experiences and worked with little to no resources but bringing results, worked in remote areas and extreme conditions.Made full use of experience gained working under social workers and psychologists in the department and used the skills to assist clients whether in the presence or absence of the immediate supervisor. Attended workshops and represented the department or ministry at varying levels including national presentations.Had best practice models and tools on child care, and livelihoods in partnership with World Vision whilst being the acting Social Welfare Officer. OFFICE ORDERLY
Min of PUblic Of Public Service Labour and Social Welfare - Mutoko July 2003 to February 2007
• office cleaning and maintenance
• preparation of teas, cooking, buying refreshments and serving food
• public assistance cheques issuance
• front office client reception, classification and assistance
• mail classification, sorting, posting, collecting, and witnessing opening of registered mail
• drought relief distribution and monitoring
• any other duties assigned including messenger roles locally. Managed to assist physically handicapped clients use their assistive devices(wheelchairs) hearing aides,or when boarding buses or enroute back home, visited households,did training on personal hygiene and bathed those with extreme challenges both adults and children,cooked food and general grooming.Basic volunteer services on Home health Care and grooming in the homes assisted by the department including those suffering from leprosy.Gained experience on muti tasking since calls needed to be answered also serving clients with varying needs and attend to those who disabled first and who come from afar so as for them to return in time.Attended workshops and meetings on behalf of the department myself or the ministry at different levels. Circulation Branch Assistant
Delta Beverages - Marondera
September 2002 to February 2003
• Cleaning of working area with detergents
• offloading and loading of trucks
• cleaning of bottles and packing the cleaning machine
• operating the filler machine and checking measurement and accuracy
• packing, loading and storing of crates and empties(First in First Out) Supermarket Worker
Min Of public service labour and social welfare - Marondera March 1998 to February 1999
• Shelf cleaning and packing of items
• Loading and off-loading merchandise from delivery trucks and checking on stock quality and quantity received
• Checking and inspecting items on shelves for breakages leakes and expiry dates
• Warehouse cleaning, packing,stacking and stocking
• Behind the till packing and customer service
• Delivery of customer goods at home
• Ordering and buying of required merchandise for refilling Circulation Branch Assistant
Posts and Telecommunicatons - Marondera
May 1998 to July 1998
• collection of mail sorting and stamping
• pigeon holing tying of outgoing mail and statistical return
• checking for openings breakages on mail and resealing
• perimeter checks and updates to crew and manager
• any other duties assigned by the General manager Education
GCSE or equivalent in Full Certificate
University of Zimbabwe certificate Social work - Harare January 2012 to February 2013
Diploma of Higher Education in Office management/admin British College of professional management - Southampton January 2006
Skills
• Customer Service
• Data Entry
• Filing
• Time management
• Computer literacy
• analytical problem solving
• self management reliable and honest
• excellent written and oral skills and a team player
• highly versatile and adaptable
Languages
• English - Fluent
Additional Information
• Undertook volunteer training on Personal care aide and home health care under the supervision of Nurses and a Doctor who would be on vacation.They would be doing private duties and home visits or under locum. I did this for as long as when i was requested spanning over almost (3) years combined.
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