Customer Service Home Care

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Susan Tovar

Customer Service Representative

Austin, TX 78728

*********@*****.***

Authorized to work in the US for any employer

Work Experience

Careprovider

IHSS ADULT SERVICES PROGRAM - Fortuna, CA

November 2017 to March 2022

Responsible for private home care and finances

Private Home Health Care

Darlene Gallager - Fortuna, CA

September 2014 to November 2018

Private home care for the elderly and people with special needs

Medical Office Receptionist

Humboldt Medical Group - Fortuna, CA

August 2011 to June 2018

Responsible for greeting and checking in patients, collecting copayments, verifying medical insurance, answering multiple phone lines, setting patient appointments, taking confidential messages, and relaying phone calls appropriately. Bilingual translation as requested by physicians and coworkers for Spanish speaking patients, working as a experienced team member to ensure the highest quality of customer service.

House Manager

Cider House

April 2009 to August 2011

and June 2013-August 2014 Responsible for the entire operations of a residential care home for 6 disabled adults. Duties included overseeing the home, staff and clients. Tasks varied from auditing all medical files, keeping records up to date per California Community Care Licensing (CCL) rules and regulations, shopping for clients, maintaining a healthy and safe environment, administering medications, tracking clients' personal finances, to employee scheduling, providing in-service/trainings for staff, and all personnel related paperwork

Office and Payroll Manager

Eureka Dialysis

May 2006 to April 2009

Payroll clerk/manager for 47 employees. Records filing, accounts payable/receivable, 10 line phone system, internal software payroll system, monthly Continuous Quality Inspection (CQI) meetings, all personnel related paperwork, as well as verifying all employee training certifications

Unit Secretary

EKG Monitor Tech

May 1998 to December 2005

Entered orders from physicians electronically, answered phones, monitored 8 EKG leads, helped with hospital translation needs

Office Manager

Orange County Renal Medical Group - Orange County, CA

February 1992 to March 1998

Duties included scheduling, medical billing, records filing, answering multiline line phone system, appointment setting, and translation, customer service

Education

Nursing

College of the Redwoods - Eureka, CA

April 2002 to June 2005

Diploma in General

Hawthorne Higi School - Hawthorne, CA

August 1976 to November 1979

Skills

• Microsoft Office, (10+ years)

• Bilingual Spanish, Typing, Filing, pharmacology, medical terminology, HIPPA Regulations (10+ years)

• CD-9

• CPT Coding

• Medical Office Experience

• Kronos

•EMR Systems

• Insurance Verification

Awards

Medication management,

May 2014

Multiple training sessions successfully

Passed on medication management, including passing medication properly

Additional Information

• Computer literate- use of MicroSoft Office suite- Excel, Word, Outlook, Power Point; EMR; Veryss phone system; Windows Operating Systems; Kronos payroll system

• Certificates include: CPR, First Aid, Direct Support Professional, Best Practice in Medication Administration, FBI and DOJ clearance

• Medical Terminology proficient

• Bilingual in Spanish

• Experience in operating 10 line telephone, PA systems, and all general office equipment including fax, copier, etc

• Typing 75 wm, 10-key 10000 spm

• Experience with HIPPA regulations, Title 22, ICD-9 and CPT coding, OSHA Guidelines

• Ability to work in a fast pace environment and complete tasks in a timely fashion

• Experience providing excellent customer service

• Punctual, dedicated, honest, reliable and dependable

• Strong organizational skills with attention to detail

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