Project Management Program Manager
Resume:
iVijayaraghavan.K
*********@*****.***
Having 21.6 years of successful career distinguished by commendable performance in Program Management, Project Management, Application/Product Development, Maintenance & Support
https://www.linkedin.com/in/vijayaraghavan-krishnamoorthy/
Executive Summary
As a Program Manager, have delivered end to end integration Projects and Support services, Ownership of Outcomes, Technology Adoption and Innovation
Focused on People, Process and Tools & Technologies approach to achieve outcomes. Quicky adopt to Organization Culture and deliver quick wins.
Serve as the key point of contact for project status, risk management, and updates, communicating effectively with senior leadership and key stakeholders.
Focused on Customer First with sound decision-making skills. Vendor management.
I had hands-on experience, proven track record of high-performance delivery with technical leadership in complex program delivery
Transparency & Integrity, Self-starter to drive innovations.
Delivered projects within scope, cost and budget
Successful delivery on Client Engagement, business Growth, people development for successful program delivery and large account management. Experience in fast-paced environment
Experience on Revenue, Margin, Head Count Growth, C-SAT, High Performance Software Engineering Culture, Line of Business applications ownership, financial planning
Created self-sustained teams and drives towards achieving KPIs and enabled work culture towards customer and team satisfaction
Education Credentials
MCA (Master of Computer Applications) from Bharathidasan University, India in 1998 with 74%
B.Sc. (Computer Science) from Bharathidasan University, India in 1995 with 76%
- Rank holder ( 7th rank)
Professional Certifications
PRINCE2® Foundation Certificate in Project Management from AXELOS
PRINCE2® Practitioner Certificate in Project Management from AXELOS
CSM Certified Scrum Master from Scrum Alliance
Strengths
Delivery Accountability & Outcomes
Drive Product Vision, Strategy, Roadmap
Budgeting, Compensation management
Technical leadership, new proposals to executives, Adopting new technologies.
Extensive Global Delivery experience
Soft Skills
Software Engineering Leadership
Technical Program Management
Proven with fast-paced environment
Product Owner & Customer first mindset
Recruit & lead high performance team
.
Awards
Best Team Player Award during 2007 in ORACLE
Star of Trigent in 2003 at Trigent Software Ltd.
Sparkler of Trigent in 2001 at Trigent Software Ltd.
S Technical Skills
Project Management
Waterfall, Agile, Scrum, Microsoft Project, MS-Excel, MS-PowerPoint, Clarity, JIRA
Languages
C#, VB.NET, MVC,VB5.0/6.0, VBA macros, Java, JFC, Swing,
Web Technologies
ASP.Net, ASP 2.0, IIS, XML, HTML JavaScript, .Net Core, Web API, Angular, React.Js, Node.Js
Databases
SQL Server 2005, ORACLE 8.0, MS Access, Pocket Access
Other Tools
Git, VSS, PVCS, IBM TIVOLI
Payment System Networks
Cloud
SWIFT, RTGS, MEPS, RENTAS, other APAC local RTGS Networks
Azure
Profile Snapshot
Domains exposed BFSI, Digital Banking, Fintech, Payments, Investment banking, Retail Banking,
Core Banking, Capital Markets & Insurance
Major clients handled Citibank, World Bank, Wells Fargo Bank, Lloyds Bank, Commonwealth bank
of Australia, Proctor & Gamble
Peak team size 60 FTEs
Onsite travelled UK, Australia, Singapore
Project Management experience 10 yrs.
Agile project management 5 yrs
BFSI domain experience 11 yrs.
Development experience 10 yrs.
Types of billing managed T&M, Fixed price
SDLC Waterfall & Agile-Scrum
Professional Experience
ATOS Syntel – Program Manager
05-2022 – 06-2023
Client Proctor and Gamble, FedEx - USA
Met with project stakeholders on regular basis to assess progress and make adjustments.
Involved in presales activity for account expansion
Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
Interacted with customers and clients to identify business needs and requirements.
Managed and supervised administrative and daily program operations, complying with policies and regulations.
Built teams to address project goals and objectives for multiple projects.
Leveraged project management processes and tools to define and execute projects.
Demonstrated strong writing and presentation skills to develop briefs, memorandums and analytical reports for clients.
Conducted defect triage meetings
Executed the project using Scrum methodology
Firstsource solutions ltd, Program Manager
05-2021 – 03-2022
Client Narayana hospitals, Axis brokering
Headed and implemented the iLeverage CRM product for Narayana Hospitals and Axis broking.
Conducting Due Diligence meetings with customer and capture requirements
Organized meetings with stake holders and created the SOW document
Assigning tasks to the PMs
Manage project expenditure
Resource Management
Schedule management
Monitoring and tracking
Wells Fargo Bank, Program Manager
11-2018 – 08-2020
Client Wells Fargo Bank (MAD/MAR, FX SGT)
Managing end-to-end delivery of all the projects; reviewing customer orders, plans and coordinating delivery activities
Building positive and productive working relationships with internal stakeholders for business growth
Acting as SPOC for customer inquiries and concerns.
Analysing customer orders, setting delivery priorities and adjusting schedule to meet timely delivery goals
Developing process improvements to achieve cost effectiveness and time saving
Developing scope and budget for delivery projects
Sharing report delivery status to customers/internal stakeholders and developing required delivery documentation
Participating in the development and review of business and system requirements to obtain a thorough understanding of business needs in order to deliver accurate solutions
Developing high quality applications in accordance with established company standards and development guidelines
Chimera Technologies, Senior Project Manager
03-2018 – 08-2018
Client Mapal Visit Tracker Engagement and ServiceDott Engagement, Scrum master
Steered end-to-end delivery of all the projects; reviewed customer orders, plans and coordinates delivery activities
Analysed and troubleshoot delivery issues in a timely fashion involving teams; managed delivery team to ensure timely and accurate customer deliveries
Monitored daily activities of Delivery Team and provided direction and guidance as needed
Performed resource allocations and workload assignments according to delivery requirements
Ensured that team maintains high level of competence and operational excellence
Evaluated the performance of team members and determine training needs
Analysed customer orders, set delivery priorities and made schedule adjustments to meet timely delivery goals
Developed process improvements to achieve cost effectiveness and time saving.
HCL Technologies, Project Manager, Scrum master
03-2011 – 03-2017
World Bank, USA - iPortal product development, Investment banking
Lloyds Banking Group, UK - Closed Book Systems maintenance – Life pension and Insurance
Commonwealth Bank of Australia - Retail Business Banking
Konica Minolta Business Technologies - Open API Panel and USL (Printer Domain) support
Directing a project that includes the procedures, which enable the Project Board to be sure that projects proceed as planned
Starting a project with all procedures that initiate a project process (including developing the Initiation Stage Plan).
Managing stage boundaries. This process allows the Project Board to make key decisions.
Controlling that includes procedures for tracking and controlling projects.
Executed release planning, sprint planning and retrospective meetings
Worked with customers and product owner to prioritize and validate requirements
Removed team impediments daily to allow the team to deliver the sprint goals and deliverables
Collaborated with members of product, business and other teams to develop and maintain product backlogs
Participated in estimation meetings to provide high-level estimates (Story Points) for backlog items
Participated PCI (Process Compliance Audit) audit along with PQA, DP & CM role players
Prepared PQA (Project Quality Audit) report to represent project’s quality status to internal stakeholders and customer
Provided weekly status reports to customer and presenting the same: presented monthly review meeting to internal senior management (SMR)
ORACLE Financial Services, Project Leader
09-2005 – 01-2011
Project: Funds Transfer Integration – Product (Payments Systems-BFSI domain )
Integration with FlexCube
Client: Citibank N.A, Asia Pacific Region
Worked for Citibank APAC region
Worked for FTI (Funds Transfer Integration) application maintenance for more than 5 years.
This application used to send money from one bank to another bank customers APAC region.
Worked on payment systems involving SWIFT, RTGS and other local payment gateways for APAC region
Handled VB6 to VB.Net migration
Handled SQL Server 2000 to SQL Server 2005 migration
Handled various regulatory implementations for various APAC counties rollout
Worked on VB.net, C#, ASP.Net, SQL Server
Worked as Assistant project manager in terms of project planning, resource loading, requirement analysis, created design documents both high level and low level. Involved in functional and technical design discussion and prepared relevant documents.
Did code review, executed system testing and system integration testing.
Acted as offshore SPOC for the FTI application
IBM, Senior Software Engineer
08-2004 – 09-2005
Cl
Project: ULLCIS (Unconditional Local Loop Carrier Interface System), Telstra, Australia
Client: TELSTRA, Australia
Role: Team Leader
Handled ULLCIS project for TELSTRA. The project aimed at the application to maintain the unconditional local loops. All the business logics and interfacing with other system was written in ORACLE procedures in UNIX environment. It has got a web based supporting application developed using MS technologies ASP, VB & MTS.
Trigent software Ltd, Technical Leader
06-1999 – 07-2004
Jun’99-Mar’01 Programmer
Apr’01-Jul’04 Technical Leader
Methodology Waterfall
Participated in product development for product PiMS (Patient Information Management Systems) using Microsoft technologies VB and SQL Server
As a Technical Leader, Worked for McCabe associates, Texas Instruments & iSoft Plc
Worked as VB developer for McCabe associates and involved in maintenance of the configuration management product named McCabe True change
Worked at onsite and involved in the product development for the product PiMS (Patient information Management Systems) using Microsoft technologies using VB and SQL Server
Involved in application development for a pharmaceutical company using Visual Basic for WinCE
Involved in preparing design (High/Low) documents, review of team members work product
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