Customer Service Medical Assistant

QIANA KNIGHT

**** ***** *, **********, ** /205-***-****/**********@*******.***

OBJECTIVE: To acquire a position incorporating my educational and customer service experiences.

SUMMARY: I received a Bachelor of Science Degree in Healthcare Management in December 2017 from Brown Mackie College. Attained certifications as CMA/CMAA/PCA/CET/and Phlebotomy Tech in 10 weeks as well as certifications in Medical Administrative Assistant and Medical Billing and Procedural Coding. Completed many technical and educational training sessions throughout prior employment in customer service, hospital, and clinical settings.

EDUCATION

Diploma: Honors Curriculum, 3.4/4.0 GPA, May 1997

Arthur Harold Parker High School, Birmingham, AL

Patient Care Associate/EKG Tech./Phlebotomy, Apr 2008 – Jul 2008

Jeremiah’s Hope Academy/St. Vincent’s Hospital, Birmingham, AL

NHA Certifications obtained: CPCT; CET; & CPT

Administrative Medical Assistant/Procedural Billing & Coding, Jul – Nov 2009

Jeremiah’s Hope Academy/St. Vincent’s Hospital, Birmingham, AL

NHA Certifications obtained: CMAA & CBCS

Major: Healthcare Management/ Minor: Medical Assistance/ Degree: Bachelor of Science, 3.6/4.0 GPA, Aug 2012 - Dec 2017

Brown Mackie College, Birmingham, AL

Certified Clinical Medical Assistant, Oct 2023 – Apr 2024

Phlebotomy Ink Training and Staffing Agency LLC, Birmingham AL

NHA Certification obtained: CCMA

CERTIFICATIONS

Current and valid certifications include the following:

CCMA (NHA) #G7R7F4M2

CPT (NHA) #J6R7Z3A4

CPCT-A (NHA) #G7R7F4M2

EMPLOYMENT

Lapcorp, Birmingham, AL

Phlebotomist, Jul 2024 – Nov 2024

*Perform delegated tasks with Venipuncture team throughout the hospital

* Perform specimen collection from hospital patients within established times

I willingly left this company in hopes of getting a more hands on technical and clinical work atmosphere and for working hours more suitable for my family needs.

Southeast Clinical Laboratories, Birmingham, AL

Medical Office Assistant/Phlebotomist, Nov 2023 – Jan 2024

*Aid team members with any job duties needed to be performed throughout the medical office

*Perform delegated tasks assigned by management

*Assist patients as needed during office visits

*Perform specimen collection from patients which include phlebotomy procedures and basic collection procedures for lab testing

*Perform clerical and medical duties as needed throughout the facility

Unfortunately, I was unable to work during this time span due to personal health reasons, however, again during this time I was performing home health care for family and trusted family friends to maintain hands on healthcare services in household settings.

Cahaba Medical Care Foundation, Birmingham, AL

Medical Assistant, Dec 2017 – Jul 2018

*Perform Front Medical Office needs

*Perform delegated tasks throughout the clinic

*Assist physicians and nursing staff with patient needs

*Perform clinical health care for patients including phlebotomy and other laboratory procedures

*Administer injections as prescribed by physicians

During this time, I was in school and doing home healthcare for my family.

St. Vincent’s Hospital, Birmingham, AL

Patient Care Assistant, Jul 2008 – Aug 2012

*Aid nursing staff with patient needs

*Perform EKG’s, Phlebotomy, and other specified laboratory samples, and assess or perform glucose monitoring

*Assess patient vitals and activities of daily living

Birmingham Public Library, Birmingham, AL

LibraryAssistant II/Library Clerk, Dec 2003 – Apr 2008

*Aid patrons with specialized equipment and information

*Perform delegated tasks assigned per Supervisor and Department Heads requests

*Prioritized customer service and clerical responsibilities

*Gained training credits for attending technical and educational classes facilitated through the organization

Library Assistant I/Library Page, Sep 2003 – Dec 2003

*Processed membership applications and library materials

*Performed delegated tasks

*Maintained organization to structured shelving systems

SKILLS

*Proficient in Microsoft Office Suite including Word, Access, Excel, and PowerPoint

*Adequately trained and certified to perform: Assessments including Oximetry readings, Accu-Check and other glucose monitoring, 12 Lead EKGs, Venipuncture, Specified laboratory specimens, and Patient Care along with medical injections as prescribed by physician

*Adequately trained and certified as: CPCT; CET; CPT; AMA; CBCS; & CCMA

ACCOMPLISHMENTS

*Who’s Who Among American High School Students, 1994 & 1995

*Sorosis Sparklers Federated Youth Club President, 1995 & 1996

*P.E.A.C.E. Birmingham (African American – Jewish Teen Dialogue Group) member 1995-97

*Birmingham City Schools All-City Band Member: 1st Chair 1995, 4th Chair 1996

*A. H. Parker High School Marching and Concert Band Member 1993-97, Section Leader 1996 & 1997

*Birmingham City Schools Ambassadors Honors Choir member 1996

*Jr. Achievement’s (Senior Class Project) Secretary of Finance 1997

*Miles College Marching & Concert Band and Concert Choir member 1997-99

*Dean’s List and Honors Award recipient throughout collegiate career with Brown Mackie

College

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