Executive Assistant Customer Service

Damone Bradley

Senior Executive Assistant

Dynamic and detail-oriented Executive Assistant with over 10 years of experience in providing high-level support to executive leadership, complemented by strong customer service skills. Expertise in email and phone management, project-management, time-management, multitasking, scheduling, and comprehensive office management. Recognized for excellence with three Employee of the Month awards and the prestigious Employee of the Year award from the City of Norfolk, VA, serving as Senior Executive Assistant to the Mayor. Very strong communication skills, neat, tech-savvy and work-oriented, with a proven track record of enhancing operational efficiency and fostering positive relationships. Committed to maintaining a neat and organized work environment while delivering top-notch support and ensuring the smooth functioning of daily operations.

*********@*****.*** 814-***-**** https://www.linkedin.com/Damone Bradley Senior Customer Service Rep.

Updating billing systems with updated patient demographic information building rapport, resolving issues with empathy and respect, and exceeding customer expectations.

actively listen to identify the root cause of the problem and work towards a satisfactory solution. Telephone, Email and chat support

Collaborate with other team member and departments to ensure customer satisfaction Document personal information to create, update, or adjust customer accounts manage a team of customer service representatives to ensure high-quality service and customer satisfaction.

2020-2024

Senior Executive Assistant

Provide administrative support to the executives

Maintain various records and documents for company executive(s) Manage scheduling for company executive(s)

Complete a variety of special projects including creating PowerPoint presentations, financial spreadsheets, special reports, and agenda material. Acting as a virtual assistant

Screening visitors and deciding if they should be allowed to meet with the executives

(Multi-Tasking)Handle printing, phone, faxing, mail/overnight packages, copying, filing, and email/messages.

SaaS Tools

2016- 2020

Experience

High School

Customer Support management

Travel management

Microsoft

Organization skills

SaaS knowledge

Problem-solving

adaptability

Time Management

Phone, Email and Chat Support

High school diploma(Honors)

Business License

GPA: 3.83

2010

2014

Education

Skills

Office Administration

Strong Written & Verbal Communication

skills

LeaderShip

(Mayor Kenneth C. Alexander) In-Office/Remote

Remote

Active Listening

Flexibile

Emotional intelligence

(Apple Support)

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