Customer Service Agent
Resume:
UNITED ARAB EMIRATES
Email:
Personal Details.
Passport no : A00885451 Nationality : Ugandan
Marital status : Single Gender : Male
SUMMARY
Hardworking and productive person with 2 years experience in customer service, sales and cullinary. Enjoy problem solving, timely delivery and much consideration to customer feedback.
CARRIER OBJECTIVE
To gain skills and experience by working with a known company that will give me chance to express my abilities, skills and experience.
SKILLS
Customer service - Communication - Team player
Report wriring skills - Flexibility
Ability to work in a busy environment
LANGUAGES - ENGLISH (Fluent) - SWAHILI (Fluent),
- ARABIC(Intermediate)
EDUCATION.
2013 - 2015 DIPLOMA IN COMPUTER SCIENCE
2011 - 2012 UGANDA ADVANCED CERTIFICATE OF EDUCATION WORK EXPERIENCE.
2022 TO DATE KEOLIS MHI UAE
House keeper Machine Operator
Responsibilities:
Implementing Health and safety precautions of staff and passengers on and off board the trains and trams.
Updating laundry services on receipt and package of used laundry.
Reporting incidents, accidents, near miss and any suspicious items by help of the HOT analysis.
Dusting, dump wiping, spotting and immediate cleaning of all types of spillage (1,2,3), replenishing consumables and updating records of inspection during Revenue hours as per ANEX B flow.
Caring out SPECIAL CLEANING by use of machine like Taski Ergo Disc (single and double disc), Swingo 350 and XPR, Taski Vaccumat, Aero 15 among others as per ANNEX A.
Train new staff on Chemicals used and the procedures of application as well as safety precautions.
SHAFIC MUBIRU
CUSTOMER SERVICE, SALES AGENT & CULLINARY ARTS
JUNE 2019 - 2021 InterContinental Instanbul (Turkey) Guest Service Agent
Offering front desk assistance to clients
Handling guest requests and reservations
Managing administrative tasks like processing payments, cash handling and delivering any mails
Welcoming guests on arrival and providing complete assistance during their stay
Resolving any conflicts or tensions
Monitoring check-ins and check-outs
Preparing stay confirmation letters, cancellations or any alterations
Verifying guest details upon arrival and allocating guest rooms
Coordinating with the other staff members and departments to ensure customer satisfaction
Communicating with the Customer Service Representatives about any promotional offers FEB 2016 - 2018 Airtel Uganda Kampala (Uganda)
Guest Service Agent
Handling customer requests and forwarding them to managers and supervisor.
Providing customers with full information about new and old products and services.
Ensuring appropriate packaging in case of bulk purchases.
Relieve the call center agent in shift breaks and during emergency absence of staff.
Review customer accounts and make changes if necessary.
Handle customer complaints and returns.
Any other job assigned to me time to time.
2011 to 2013 Hana International School Kyengera -
Uganda.
Food service worker.
Responsibilities:
Cleaning the dining hall
Preparing seats and serving points before and after meals.
Collecting utensils and cleaning them after each meal.
Taking record of special people who need special meals.
Reporting any breakages for utensils, seats and tables.
Ensuring availability of hand washing water and soap as well as sanitizer for each entry point. Carrier Achievements
Certificate for customer care service
Certificate in food safety and hygiene
Certificate of appreciation in petroleum - Mt meru petroleum. Declaration;
I hereby declare that the above furnished information are true and correct in best of my knowledge and belief.
Shafic Mubiru
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