Learning and Development, Dispatch Manager

Jorge Huerta

*********@*****.*** 562-***-**** West Covina, CA

SUMMARY

Experienced management professional with 12 years in leadership roles across diverse industries, including transportation and retail. Proven track record in team supervision, process optimization, and financial oversight, with a focus on achieving operational excellence and customer satisfaction. Seeking a management position to leverage expertise in training, strategic planning, and effective team leadership. WORK EXPERIENCE

Call the Car Transportation El Monte, CA

Dispatch Supervisor Dec 2015

• Supervised and optimized call queue management, reallocating staff to achieve an average answer speed of 75 seconds or below and maintain an abandonment rate of 3% or lower.

• Conducted trip verification and system data audits, ensuring accurate input and assignment of trips while performing data cleanup and quality surveys.

• Trained new employees across multiple roles, including customer service representatives, case managers, dispatchers, and claims processors, to enhance team efficiency and effectiveness. La Fitness Inc Alhambra, Ca

Senior Sales Counselor

• Led client engagement initiatives by conducting facility tours and fitness assessments, matching clients with suitable membership options based on budgetary needs.

• Developed and implemented marketing strategies, including the distribution of promotional materials at local events.

• Contributed to the consistent achievement of bi-weekly sales goals, earning $1,000 or more in commission.

• Enhanced client acquisition and retention through personalized service and strategic marketing efforts. Extra Space Storage Sylmar, CA

District Team Leader Jan 2009 - Jun 2015

• Achieved sales and financial objectives by maintaining financial control, adhering to budgets, and resolving delinquent accounts.

• Directed team of Assistant Managers and Maintenance Workers to ensure efficient operations and enhance customer satisfaction through timely issue resolution.

• Managed security protocols by overseeing systems, resolving issues, and maintaining auction files in compliance with state lien laws.

• Facilitated recruitment and training processes, including applicant screening, conducting interviews, scheduling orientations, and delivering progress reports.

PLS Check Cashier Van Nuys Ca

Store Manager Jan 2008 - Feb 2009

• Managed a team of 15 Customer Service Representatives, overseeing hiring, training, and their progression to supervisory roles.

• Coordinated operational activities, including collections, utility payments, wire transfers, and DMV transactions across five locations.

• Increased store profitability by 4% within three months through effective financial management.

• Reduced bad debt to 5% from the previous quarter by implementing improved verification processes. McDonald's Corporation Los Angeles

Store Manager in Training Sep 2005 - Jan 2008

• Trained and supervised a team of 20 crew members, ensuring compliance with health regulations and adherence to store policies focused on Quality, Service, Value, and Cleanliness.

• Managed store operations in the absence of the Store Manager, overseeing data processing for financial metrics, inventory control, and external orders to maintain operational efficiency and customer satisfaction. SKILLS

Healthcare • Leadership • Strategic Planning • Communication • Problem Solving • Decision Making • Team Building

• Time Management

EDUCATION

High School Diploma Los Angeles, Ca

Jun 2004

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