Project Manager Product
Resume:
Gangadevi V
**************@*****.***
Summary:
●Technical Product Manager/ Business Consultant / Project Manager with 12 years of experience in coordinating and managing teams in Onsite-Offshore model, working in safe agile environment
●Strong application development background,with functional SME experience in system development,expertise in BI Data Visualization,JAVA - Tableau, sql and relational databases.
●Experience in business requirement elicitation and converting user requirements into functional requirements, developing Business Process flows, PO Analysis & amp Planning, Product Lifecycle Mgmt, Product vision and roadmap.
●Technical expertise in understanding API infrastructure, Loan IQ and data modeling/data domain process. Knowledge of end-to-end Software Development life cycle which involves web applications, mobile applications, payment process, transaction processing systems, reporting, insurance claim processing, credit card loan applications and UI/UX web page designs.
●Experience on all phases of the project – SDLC, initiation, Planning, Analysis, Design, Work Breakdown Structure (WBS), Estimation, Scheduling, Metrics, Risk Management, Progress, Status Reporting and Tracking, Development, Testing, Enhancement, & Support of Software Applications, and implementation of lessons learned.
●Executed projects using various methodologies including AGILE, WATERFALL and proficient in Safe SCRUM framework
●Experience in leading offshore-onshore teams and involved in maintaining the overall test strategy, creating test plans, test cases and performing unit-testing
●Experience in inventory management and data/content management CMS ( content stack) and Data Warehouse management systems (WMS).
●Strong knowledge in e-commerce /retail industry while monitoring latest ecommerce trends analyzing Millennials and Generation Z shopping behavior and creating product research documents.
●Proficient in conducting GAP analysis using AS-IS and TO-BE business, Risk analysis, SWOT Analysis, Risk Management, Impact Analysis, Feasibility Analysis, Data Analysis, Net Present Value Analysis (NPV), Return on Investment Analysis (ROI), Root Cause Analysis, System Analysis, and preparing training manuals.
●Experience with healthcare claims data and CMS funding,project and budget management expertise with strong technical data background.
●Proficient in writing complex SQL queries and make reports,extensive knowledge on usage of Grafana tools for logging and monitoring APIs and storage
●Experienced in performing Business Process Reengineering/Gap Analysis to check the compatibility of the existing system infrastructure with the new business requirements.
●User Training and On-boarding, conducting User Acceptance Testing (UAT) with business users and project stakeholders.
●Experience in Conducting Joint Application Development (JAD) sessions, Requirement elicitation sessions, workshops, interviews, sessions with Subject Matter Experts (SMEs)/ end users/development group/Client, asking detailed functionality aspects of business process and carefully updating the information to the requirements in an easily understandable format
●Worked on various data modeling including relational DB, JSON and Text search model. Extensive knowledge on elastic search and Postman API testing tools to ensure API endpoints work as expected.
●Hands on experience and familiarity with microservice applications and swagger, basic understanding of programming languages like react,ruby on rails and node.js scripts
●Excellent multitasking, able to efficiently plan and prioritize projects. Strong technical and business management skills and exclusive knowledge with Sales Acquisition funnel implementation and marketing.
Certifications:
●Certified SAFe Product Owner - AMAZON
●Certified Scrum master (CSM)
●Project Management Professional (PMP)
Technical Skills:
Tools
Postman API, Tableau, JIRA, Asana, NetSuite, power BI, Figma, Lucid chart, Jenkins CI/CD pipeline, Grafana, JMeter, Hotjar, Miro, circle CI
Database Management tools:
Oracle RDBMS, NOSQL, PostgreSQL, Relational Database Management System (DBMS)
Languages:
SQL, JAVA, COBOL, CICS, Ruby on Rails, GraphQL, angular,ETL,NLP
Operating Systems:
MS Office (Word, Excel, Access, PowerPoint), Visio, GitHub, IOS
Software Methodologies:
Agile, JIRA, Confluence, SharePoint, Signiant Delivery Manager, Cognos, Waterfall, Agile/Scrum, Devops, Lean, Kanban
Techniques:
Development Life Cycle (SDLC), UML Use Cases, User Stories, Business Process Analysis, Stakeholder Analysis, Requirement Traceability Matrix (RTM), Ad Hoc Analysis, GAP Analysis User Acceptance Testing (UAT), Quality Assurance, Testing, Service Now.
Work History:
Client : Ebay
Role: Technical Product manager
Project Details:
Genesys Integration - IRP desktop interaction management . Integrate Genesys and sunset homegrown communicator application to enable agents to better address customer needs and handle customer service
Responsibilities:
●Ability to be a teammate tool domain expert; document product requests; capture product knowledge; demonstrate product features to leaders and partners.
●Work with key partners to develop Objectives and Key Results, develop roadmap / strategies that accomplish the Key Results.
●Prioritize Teammate Tools roadmap to align feature delivery within defined deadlines and business objectives.
●Ensures the end-to-end teammate tool product design is successful.
●Strategy development and execution: Lead the strategy and vision for the features in the tool used by our Teammates and then implement it.
●Be accountable for articulating (Storytelling) and executing the strategies and roadmap.
●Has driven product feature development on application interfaces before.
●Experienced in writing detailed product user stories, acceptance criteria, and flow diagrams for feature implementation.
●Relationship builder, proven experience building relationships across product, business, and engineering teams.
●Demonstrable experience with defining UI Concepts, from wireframing to low fidelity mockups.
Client: Brad's Deals / Shop Smart LLC- AMAZON (Remote) Dec 2022 - July 2024
Role: Platform Product manager
Project Details:
Post detail page PDP - ecommerce retail detail page includes product details along with deal information and product attributes, the goal of this project is to revamp new design and add more relevant product details like price and popular flags to make it more appealing and increase the user engagement by 25%. Native mobile designs and mobile friendly PDPs to account for various device user experiences.
Responsibilities:
●Strong knowledge in e-commerce /retail industry while monitoring latest ecommerce trends analyzing Millennials and Generation Z shopping behavior and creating product research documents.
●Analyze market and competition data to create products to match and surpass current industry standard and document the research findings into Product PRDs with detailed requirements and scope definitions.
●Knowledge of Agile and Lean values/concepts and scaling with SAFe framework.
●Worked extensively on Production support - resolving issues and analyzing root cause and problem solution followup with excellent problem solving skills .
●Worked on Retail to customer flow (RTC) as a primary product owner for Point of sale (POS) product lane.
●API Security: Understanding of securing APIs, including token-based authentication and authorization mechanisms.
●Led the development of a new Post Detail Page (PDP) from ideation to launch and post launch iterations including cost analysis and ad platform review, which led to quarter revenue goal increase by 35%.
●Knowledge of authentication protocols such as OAuth, OpenID Connect, and SAML for secure user authentication.
●Retrieve and analyze feedback from customers, stakeholders and other teams to shape requirements, features and end products using CHAT GPT/ AI tools and NLP/LLM models
●Worked on design and architecture of microservice applications for order entry, updating customer details, and net price calculation in AWS application.
●Familiarity with security frameworks such as OAuth 2.0, JWT (JSON Web Tokens), and best practices for securing web applications.
●Provided direction to cross-functional teams, including engineering teams and business functions, communicating the product road map and keeping everyone informed of updates.
●Managed collaboration between Marketing and UI/ UX to re-design older platforms to modern look and user-friendly self-intuitive portals which reduced user manual effort by 30%.
●Conducted extensive user research on ecommerce / coupon industry categories and homepage navigation to prepare various business/product documents. Using baymard to understand the ecommerce/retail industry standards and best practices.
Client: Brad's Deals / Shop Smart LLC (Remote) Mar 2022 - Dec 2022
Role: Platform Product manager
Project Details: Search UI - Building new v5 version of search API to support ecommerce website search and designing more relevant search UI results page to match the user needs. Include data extraction, data governance, data quality check and report management and creation.
Store pages - Revamp of store pages and integrating with 3000 + stores
Responsibilities:
●Responsible for Build vs Buy search API product initiatives and developed product ROC and cost analysis business document, decided based on reports and oversaw building of the new v5 search API which contributed to performing retail search and capabilities in-house.
●Performed financial analysis to drive product planning efforts - cost- benefit analysis,budget,membership-volume forecasts and revenue risk analysis.
●Worked on store systems - facilitating 3800 stores integration into CMS and order flow to and from store software.
●Translate Amazon search API technical documentation into business documents and user stories and create epics to rebuild the ecommerce website search UI.
●Worked on various data modeling including relational DB, JSON and Text search model. Extensive knowledge on elastic search and Postman API testing tools to ensure API endpoints work as expected.
●Creating and managing authorization policies, defining permissions, and ensuring compliance with regulatory requirements and expertise in data warehouse management systems WMS .
●Worked with Third-party vendors like Algolia to evaluate build vs buy matrix and decided based on scoring with the Development and data team.
●Strong experience working with data science and AI platforms - to foresee and predict user engagement and retention.
●Support critical business initiatives such as application deployments (Pre Post activities), infrastructure changes, Industry-wide tests, or Disaster Recovery tests.
●Identified and documented best practices for the product offering and provided analytical support and problem resolution for existing customers.
●Support all phases of the software development lifecycle (SDLC).
●Support multiple stakeholders across business, strong ability to understand various business needs and prioritize accordingly.
●Acted as quality assurance lead in testing different releases and in designing test plans and test cases.
Client: Onemain financial (OMF), Evansville IN Mar 2019 - Mar 2022
Role: Product manager
Project Details: Loan Acquisition - Banking/Fintech services include acquisition loans that can combine various types of collateral, such as inventory, real estate, working capital, or fixed assets. Some loans can also be unsecured. Financial services clients can leverage acquisition loans to large purchases with just 15 % down and loan terms can be extended, and flexible rates can be provided for customers depending on credit score and collaterals.
Responsibilities:
●Extensive knowledge about loan IQ, Loan application processes and financial services insurances tied up with assets and risk management.
●Partner closely with cross-functional business teams to identify and capture requirements and build a detailed understanding of the business to identify needs and address critical business issues.
●Strong knowledge about loan application processing, credit card application process and various steps involved in obtaining a personal loan / credit card.
●Translate Business Functional requirements into Data Requirements partnering with a data modeling team to build supporting data models.
●Test new features across various browsers and devices using postman, test complete and other automation testing tools
●worked on offshore/onshore model, responsible for coordinating with offshore team (dev, QA, data)
●Hands on experience in building a distributed technology stack as well as transition from mainframe to distributed.
●Developed tables, Views, Stored Procedures and Triggers using SQL Scripting.
●Proactively monitor and manage production environment and responsible for Incident management and SLA deadlines.
●Worked on LIQ Data Model and extracted data building complex SQL queries.
●Experience leading scrum teams in a digital environment, including feature prioritization, story grooming, sprint planning, test validation, and release planning. Experience delivering highly successful and innovative digital features and customer experiences
●Worked at different stages of the Software Development Life Cycle (SDLC) with business users, developers, and security-based projects - Access and Disaster recovery
●Expertise in SQL report generation and GAP Analysis.
●Successfully used Agile-Scrum/Kanban Method for gathering requirements and facilitated user stories workshops. Documented User Stories and facilitated Story Point discussions to analyze the level of effort on project specifications.
●Developed training material and trained the users on newly developed applications and their API’s.
●Developed project roadmaps and monitored the project progress to ensure events are going according to the plan.
●Worked with business stakeholders to identify the requirements, analyze them, and provide the business users with apt business solutions.
●Used Tableau as a tool to provide key metrics and used it to analyze performance.
Client: Onemain financial (OMF), Evansville IN Nov 2017 - Mar 2019
Role: Product manager
Project Details: MuleSoft API Integration - Building APIs to integrate traditional mainframe CLASS applications into a digital environment. Mainframe modernization includes leveraging APIS to talk to CLASS modules which have abundant AS400 data into a digital frame to obtain loan customer information and access the database. Complex integration of 2 different applications which one on different technologies.
Responsibilities:
●Strong knowledge about APIs/JAVA and web infrastructure. Extensively worked on mainframe modernization and converting COBOL code technical documents into BRDs for bulk application programming projects.
●Worked on AS400 - CICS platforms to understand the traditional data and provide input about the sources for APIs, also act as SME for mulesoft API integration.
●Worked on Banking third party vendors to leverage modernization and understand vendor capabilities which can be used for the project.
●Provide API health check and support to maintain the environment and use various dashboards like Grafana, kanban and mainframe MQs.
●Facilitated JAD (Joint Application Design) sessions and coordinated extensive communication networks (interviews, written correspondence, reports, implementation requirements, project status reports, oral presentations, e-mails, etc.) to keep executive staff and team members apprised of goals, project status, and resolving issues and conflicts.
●Elicited and gathered user and business requirements through open ended discussions, brainstorming and storyboarding/storyboarding/prototyping.
●Experienced with P&C Insurance forms, rates & rules with focus on Home Insurance collaterals submitted in case of retail closures.
●Assisted in conducting market analysis and competitive intelligence gathering to support organization’s specialties to determine potential product enhancements and retirements.
●Interacted with the stakeholders, Business users, system architects, developers to understand data model and structural data hierarchy. Translated business requirements into functional and Non-functional specifications to communicate with the development team.
●Identified and documented best practices for the product offering and provided analytical support and problem resolution for existing customers.
●Strong ability to craft, evaluate and evolve user models (personas, scenarios, profiles).
●Responsible for developing innovative tools and systems, which can be used to improve the way the company records, measures, and analyzes all financial and operational data.
Client: INFOSYS, India Oct 2009 - Dec 2014
Role: Senior Product Developer - Java
Project Details: UHC- MEDICARE - Vision Insurance and pharmaceutical drug insurance plans to cover various Medicare plans. Medicare supplement plans known as medigap to include out of pocket costs in users selected Medicare/Medicaid coverages.
Responsibilities:
●Worked for EYEMED - United health care client with strong knowledge about insurance plans, eligibility and bills/claim processing as a senior programming developer for application development projects.
●Extensive knowledge on health insurance plans and Medicare plans specializing on health care plans - MSK portfolio and Healthcare claims data management.
●Worked on launching UHG very first prescription drug plans with copay, deductible and premium schemes.
●Problem-solving Abilities: Fantastic problem-solving skills, analytical horsepower, and attention to detail.
●Worked on enrollment and billing for insurance claim processing and Medicare benefits
●Requirements gathering in support from the customers and onsite team.
●Design and review of the real system and prepare use case documents for test automation.
●Worked on design and development of Medicare insurance plans for over 65 and prescription drugs plan with Medicare supplements/medigap to help pay for prescription drugs.
●Worked on requirements for changes to necessary databases and systems within HMIC policy administration systems for newly developed rates and algorithms.
●Business retrofits and generation of test beds for defect prevention. Preparation of user manuals and business documents to translate technical requirements into business needs.
●Carried out System testing and integration testing. Gathering of Requirements and preparing Documents - IAD (Impact analysis Document), HLD (High Level Design) and LLD (Low level Design)
●Code Development – write codes to develop EYEMED insurance platforms in JAVA,COBOL/DB2.
●Writing Queries in SQL,code in JAVA web development to extract data for COBOL/DB2 program development.
●Testing – UAT (user acceptance testing), SIT (System Integrated Testing).
●Stability analysis of the new system by means of production parallel.
Education:
Bachelors in Electronics & Communication Engineering, Anna university - Chennai, India - 2009
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