Customer Service Team Members
Resume:
Rocklin, CA *****
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SOPHIA PATTERSON
SKILLS
I am a friendly and approachable individual who excels at building positive relationships with both peers and professors. My strong communication skills enable me to effectively convey ideas and actively listen to others. I am dedicated to providing excellent service, ensuring satisfaction in collaborative projects and group assignments. I am reliable and committed to completing tasks efficiently and on time, while adapting quickly to new situations and challenges. I am eager to acquire new skills and knowledge, and I am enthusiastic about contributing effectively to team goals.
GOALS
I am seeking a career in business and am currently looking for an internship position with the potential to turn into a full time position.
EXPERIENCE
California Gold Development Corporation, 133 Old Wards Ferry Rd, CA 95370- Intern
May 2024- August 2024
● Project Involvement: Actively participated in the Ross store project, contributing to various phases of construction and development.
● Site Support: Engaged in on-site activities, including cleanup and preparation, ensuring a safe and organized work environment.
● Employee Assistance: provide support to team members with various tasks; store pick ups/dropoff,etc, demonstrating adaptability and strong work ethic.
● Completed a Tactical Administrative Training course, enhancing skills in project management and operational efficiency.
The Popcorn Store, 6819 Lonetree Blvd, Rocklin, CA 95765 — Retail Associate/cashier
January 2022 - April 2022
● Greeted and assisted customers, provided product info/recommendations and ensured a welcoming environment.
● Operated the point of sale system efficiently, processed payments accurately and handled cash and card transactions.
● Prepared and packaged popcorn products met the standards for quality and freshness.
● Restocking shelves, monitored stock levels and assisted with inventory checks
● Maintained cleanliness and organization of the store, including sweeping, mopping and cleaning equipment.
● Received and fulfilled in-person and telephone orders efficiently My Garden Cafe, 14270 Mono way, Sonora, CA 95370 — Hostess February 2021- August 2021
● Greeted and seated guests, took drink orders & managed reservations.
● Delivered great customer service by answering questions, addressing concerns and accommodating special requests.
● Assisted servers by delivery drinks and sometimes food, maintained cleanliness in the dining areas.
● Supported team members especially during shifts to ensure smooth restaurant operations.
Viney’s Italian Kitchen, 83 S Stewart ST Sonora,CA 95370 — Hostess
October 2020 - February 2021
● Greeted and seated guests, took drink orders & managed reservations.
● Delivered great customer service by answering questions, addressing concerns and accommodating special requests.
● Assisted servers by delivery drinks and sometimes food, maintained cleanliness in the dining areas.
● Supported team members especially during shifts to ensure smooth restaurant operations.
EDUCATION
William Jessup University, 2121 University Avenue, Rocklin CA 95765 — General Business Administration
August 2021 - May 2025 - Will complete degree and graduate May 2025.
● Currently in my last semester of Senior Year.
● Strong GPA: 3.83
● Women's soccer Team - 4 years.
AWARDS
- National Christian Athletic Association best 11 player of the year
- NCCAA Second-Team All-American
REFERENCES
● Available upon request.
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