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Customer Service Representative

Location:
North Charleston, SC, 29420
Posted:
January 19, 2025

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Resume:

LATASHA THOMAS

*** *** ***** **. ****** Corner, SC 29461

843-***-****

**************@*****.***

Detailed oriented Customer Service Representative dedicated to maintain customer satisfaction and contribute to company success. Proven ability to build rapport with customers and exceed sales goals. Driven, reliable, with excellent time management and organizational skills.

EXPERIENCE

DECEMBER 2021- CURRENT

BUSINESS DEVELOPMENT REPRESENTATIVE HOOVER AUTOMOTIVE, SUMMERVILLE SC

Managed incoming calls and customer service inquires.

Generated sales leads that develop into new customer.

Scheduled and coordinated new and existing customers service appointments.

Recommended potential products.

Prepare product and service reports by collecting and analyzing customer information.

OCTOBER 2018 – DECEMBER 2021 MATERIAL CLERK 1 HONEYWELL, CHARLESTON, SC

Operated and maintain stockroom.

Process product for shipping.

Process product inbound for stock control.

JULY 2014 – SEPTEMBER 2018

CUSTOMER SERVICE REPRESENTATIVE

BAKE MOTOR COMPANY, CHARLESTON, SC

Managed incoming calls and customer service inquires.

Generated sales leads that develop into new customer.

Scheduled and coordinated new and existing customers service appointments.

Recommended potential products.

Prepare product and service reports by collecting and analyzing customer information.

OCTOBER 2012 – JULY 2014

ADMINISTRATIVE ASSISTANT/PCT

Trident Surgery Clinic

Preparing Charts manages clinical environment in the treatment procedures.

Ensure patients safety protocols are met in a clean environment.

Documents Clinic findings in CPRS of clinical conditions through clinical encounter as treated.

Troubleshooting computer program related to SPS operation and trains staff on the inputting of data associated with the cleaning and sterilization of equipment, biological processing, and quality assurance programs.

Operating room case cart management system.

Secretary performing general office support various software, Including word processing, spreadsheets, Database and graphics program.

Secretary prepares reports and scheduling appointment and surgeries.

Performs a variety of administrative.

Timekeeping serves as the official timekeeper for the site and maintains timecard for employees.

SEPTEMBER 2010 – NOVEMBER 2012 CUSTOMER SERVICE

IQOR, NORTH CHARLESTON, SC

Communicate with customers/clients by phone or written correspondence to attempt to bring resolution to unpaid accounts.

Supply thorough customer service, maintain positive customer/client relations, and work efficient in the name of the client.

Provide through, efficient, and accurate updates on computer files for each call made. Knowledge, understanding, and compliance with all applicable laws.

MAY 2005 – AUGUST 2010

CUSTOMER SERVICE

AIR WISCONSIN, NORFOLK, VA

Process customers in timely matter for flight.

Process customer baggage with correct destination also baggage retrieval. Operating gate, ticket counter, gate and baggage services.

FEBRUARY 2002 – JUNE 2005

CUSTOMER SERVICE

WEST CORPORATION, HAMPTON, VA

Communicate with customers/clients by phone or written correspondence to attempt to bring resolution to unpaid accounts.

Supply thorough customer service, maintain positive customer/client relations, and work efficient in the name of the client.

Provide through, efficient, and accurate updates on computer files for each call made. Knowledge, understanding, and compliance with all applicable laws.

EDUCATION

CURRENT

ASSOCIATES OF ARTS, TRIDENT TECHNICAL COLLEGE

2

3



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